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Homer Skelton Ford of Millington

(395 reviews)

Reviews

(395 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2008 Expedition EL KR

The service on my vehicle was exceptional as usual. My brakes feel great now. I only wish you could solve the problems with the coil packs! That's gone beyond being frustrating...and $$$

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

Service dept was very helpful and courteous. The wait time was very minimal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford F150 vehicle serviced

You guys always do a great job. Keep up the good work. I enjoy the waiting area. TV, coffee, vending machines etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Automobile Purchase

I purchased a 2015 Fusion. Everyone was so friendly. People came in from other departments to shake our hands...my nephew's and mine. The General Manager, Mr. Hart was very friendly. He was an alumni from the school where I retired from, and he told them to take good care of me... and they did. I feel very good about the deal that Janet worked out for me. Janet was very patient with me. She explained everything very well and made sure I understood things. I came back later that evening, and she went over connecting my phone to the radio. Janet and I even have a standing breakfast date when they finish with the Dunkin' Donuts. I love my car, and I had a very good experience at Homer Skelton. From Mr. Hart, to Janet to Curt, and all those in between. I won't hesitate to recommend them to a friend or family member. Thanks for the good service. Robin Dodson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil Change

Outstanding job and very courteous employees. Everything was checked and pointed out on the sheet I received at check out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer satisfaction.

I brought my car in for service Monday morning early and the service mgr came in and told me it was ready very quick. The man told me my right front end was out of alignment,I didn't know they checked that on a service,but I was glad to know that so I wouldn't wear out my tire. He ask me if I would like to take care of it that day and I said sure. He told me the amount and I said go ahead. I was reading my Commercial appeal and didn't think anything about it. I realized after one and a half hours it was still sitting in the parking lot. I went and told him it was 11:30 and I couldn't wait any longer because I had a doctors appointment at 12:30 in Germantown,Tn. We live in Bartlett,Tn and I didn't mind driving to Millington for service, but after two and one half hours,i just wish I had known, It would take so long because I had to go to my doctors apointment and then bring it back another day for the alignment.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome!

Excellent service as usual. I can't recommend Homer Skelton enough!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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misses

timely,courteous,friendly Nissan sedan is a joy to dre.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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misses

the Nissan versa is a joy to drive. courteous, friendly, timely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome Service

I always get my cars serviced here. Everyone is very helpful and they take excellent care of my cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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