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Fox Acura Grand Rapids

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (533 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 10:00am–7:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (533 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Acura Grand Rapids from DealerRater.

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Informed all through the process, extremely prompt service and good quality work. Clean waiting area, with snacks, beverages, wifi and tv.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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it`s all good speed of is great.If i was bying !!

I have owned 7 new Hondas & 3 new Acura you would think I like brand !! If I was looking to bay anew car it would prob be another Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nice selection, good price.

The extensive knowledge of my salesman, Eric. How he determined exactly what I wanted and then packaged everything together. Very well run company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Enjoyable car-buying experience.

The sales associate....he was personable, helpful and knowledgeable.....and was very concerned about our car purchase experience. We appreciated his thoroughness and follow-up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pleasurable experience

Good follow up on questions...and requests and willingness to pick up and return car for any service issues that I need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil CHange

Fast turn around within time frame estimated. Comfortable waiting area with free computer use and beverages. Blah, Glah, blahg, blah

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Proactive Service and Understanding Client Needs

Jerry & Jarrod were both very helpful in letting me know what specials Acura was promoting, and went above and beyond to get exactly what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Routine service

Timely service, everything they do is explained thoroughly, and allow you decide on extras. Comfortable waiting area and amenities for the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional Sales Staff

Nothing high pressure, just straight talk. Helpful and informative sales process. Courteous staff. Willingness to provide as much information as needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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B-1 Service on TL

Kevin was very efficient and thorough and ensured we had a great experience. He exceeded expectations in every way. The car wash and vacuum on a limited service level was over the top nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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