Reviews
Write a reviewHey if your thinking about buying a car at imperial Don’t
Hey if your thinking about buying a car at imperial Don’t this dealership is a scam all the way 100percent. I worked with a rep for about a month over the phone was close to get car but block came up first she was in hospital then pushed date back . I then got a text saying pickup date was cancelled and a new person was on the end of this text saying the rep u was working with doesn’t work there anymore the new person was fake and once close to pickup date tried to contact her and phone disconnected.
Hey if your thinking about buying a car at imperial Don’t
Hey if your thinking about buying a car at imperial Don’t this dealership is a scam all the way 100percent. I worked with a rep for about a month over the phone was close to get car but block came up first she was in hospital then pushed date back . I then got a text saying pickup date was cancelled and a new person was on the end of this text saying the rep u was working with doesn’t work there anymore the new person was fake and once close to pickup date tried to contact her and phone disconnected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Best in the business
Come see Cassandra and Vanesha - best in the business one stop shop. Best in the business !!! Walked out with a car after not driving since 2007
Best in the business
Come see Cassandra and Vanesha - best in the business one stop shop. Best in the business !!! Walked out with a car after not driving since 2007
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
DO NOT BUY A CAR FROM THESE PEOPLE
They sold me a car with so many issues "lemon". After noticing it, they wouldn't pick up my calls. I had to take them to court.
DO NOT BUY A CAR FROM THESE PEOPLE
They sold me a car with so many issues "lemon". After noticing it, they wouldn't pick up my calls. I had to take them to court.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Nice and courteous Sales people
I visited the showroom over the weekend and had a great experience with the sales staff. Most importantly the prices are very competitive. Really like this place.
Nice and courteous Sales people
I visited the showroom over the weekend and had a great experience with the sales staff. Most importantly the prices are very competitive. Really like this place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Going to the dealership is typically a forlorn experience for many. There’s already so much pressure we put on ourselves as buyers to get the best bargain and not get sold on a car by a slick talking salesman. You won’t find that here at Imperial Auto Mall. I had such a great time working with Edwin and Julia to help me find my perfect car and my every need was met. They explained the process so very clearly and at no point made me feel like they were trying to take advantage of me being a first time buyer. If any of you decide to go to Imperial Auto Mall make sure you ask for Edwin he is well informed on all the vehicles in inventory and is patient and can help you walk away with the best possible purchase. I will be recommending him and Imperial auto to any of my friends and family interested in a car.
Great Service
Going to the dealership is typically a forlorn experience for many. There’s already so much pressure we put on ourselves as buyers to get the best bargain and not get sold on a car by a slick talking salesman. You won’t find that here at Imperial Auto Mall. I had such a great time working with Edwin and Julia to help me find my perfect car and my every need was met. They explained the process so very clearly and at no point made me feel like they were trying to take advantage of me being a first time buyer. If any of you decide to go to Imperial Auto Mall make sure you ask for Edwin he is well informed on all the vehicles in inventory and is patient and can help you walk away with the best possible purchase. I will be recommending him and Imperial auto to any of my friends and family interested in a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
best service in Brooklyn Kemo and Julia great help
Kemo was a great help in making the looking and buying process for my vehicle extremely smooth make sure to ask for him for anything
best service in Brooklyn Kemo and Julia great help
Kemo was a great help in making the looking and buying process for my vehicle extremely smooth make sure to ask for him for anything
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Just bought by second jeep from demi she wonderful
Excellent service bought my second jeep here won't go anywhere else thanks to Demi for great customer service.
Just bought by second jeep from demi she wonderful
Excellent service bought my second jeep here won't go anywhere else thanks to Demi for great customer service.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
There is only one work "STELLAR"
We went to buy a Honda Accord and Gabriel was of very polite and courteous and knew the features well about the car. He was not pushy like all car salesmen are. We ended up getting the car same day but on our drive back home we realized that the music system was horrible for the music we listen to. As soon as i reached back home called Alex (Used car sales manager) and he understood the situation and helped us to swap with another car of similar spec and price range that they had on the lot. When i reached the dealership Gabriel was also aware of the situation and everyone worked on getting our needs satisfied. Hence i can say that everyone at the dealership is beyond "Stellar". Whenever we need another car we will only look at..................... Imperial auto mall...
There is only one work "STELLAR"
We went to buy a Honda Accord and Gabriel was of very polite and courteous and knew the features well about the car. He was not pushy like all car salesmen are. We ended up getting the car same day but on our drive back home we realized that the music system was horrible for the music we listen to. As soon as i reached back home called Alex (Used car sales manager) and he understood the situation and helped us to swap with another car of similar spec and price range that they had on the lot. When i reached the dealership Gabriel was also aware of the situation and everyone worked on getting our needs satisfied. Hence i can say that everyone at the dealership is beyond "Stellar". Whenever we need another car we will only look at..................... Imperial auto mall...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car salesman I have ever worked with
Gabriel......was very upfront with us from the time we walked in the door. He listened to our needs and focused on what would best fit our lifestyle. He made sure that we got everything that we were looking for in an SUV and pricing. We appreciate his professionalism and honesty.
Best car salesman I have ever worked with
Gabriel......was very upfront with us from the time we walked in the door. He listened to our needs and focused on what would best fit our lifestyle. He made sure that we got everything that we were looking for in an SUV and pricing. We appreciate his professionalism and honesty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They Treat You Right!
In Looking For A Jaguar, I Came Across This Dealership Which Had What I Was Looking For. The Owner Mr Gabriel Was The Most Kindnest And Most Informative Salesperson I Met In A Long Time. He Made Buying A Easy Experience! Highly Recommend This Dealership.
They Treat You Right!
In Looking For A Jaguar, I Came Across This Dealership Which Had What I Was Looking For. The Owner Mr Gabriel Was The Most Kindnest And Most Informative Salesperson I Met In A Long Time. He Made Buying A Easy Experience! Highly Recommend This Dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase