Mercedes-Benz of Seattle

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Mercedes-Benz of Seattle Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2009

Proud to be Serving the Seattle, Bellevue, and King County areas. Mercedes-Benz of Seattle (formerly Phil Smart) in Seat

...

tle, WA, is proud to serve the communities of the greater Seattle area by providing the highest level of customer service possible for those interested in any of the quality vehicles in the Mercedes-Benz line-up including both New and Pre-Owned vehicles as well as those servicing their Mercedes with us.

"Seattle's Premier Mercedes Dealership"

Service

Oil, Filter Change

$169.95 and up*

Tire Rotation

$49

Air Filter Replacement

$110 and up*

Detailing

$259.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
1066 lifetime reviews. Includes reviews of Mercedes-Benz of Seattle from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    September 10, 2019

    I was buying a used car for the first time. I had it inspected by a 3rd party automotive shop. They found $5k worth of recommended repairs on the car... which was almost worth the value of car! I’m so glad I got the inspection done! While there was no hassle in me taking the car for inspection which I appreciated, Mercedes didn’t even ask when I said I was passing on it after inspection as if they knew of the issues. This is where I find fault with the dealership.

    2.0 out of 5
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    5.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 28, 2019

    It's impossible to get any help at the Service Department. Been in the last 2 days. They are unable to even schedule an appointment. I can understand how... they are still in business.

    1.0 out of 5
    Customer Service
    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 9, 2017

    I walked into the Seattle, Mercedes-Benz dealer with a major problem, and (Bill Bellecourt) listened and then went to work. He knew everything about... my car, and got it fixed in just one day also. Who knew that a kind man could work so hard for Mercedes-Benz. He's must get a Christmas bonus, and a raise. because of him and your great team of people working there I'm coming back, and maybe buying a newer car OR even a new car there. He's the man of the year..!!! "Bill Bellecourt"

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 7, 2019

    After reviewing online inventory of available 2019 Sprinters, I tried to go through the motions of a 'custom 'order' given that what was available did... not fit my needs. It was not easy to get the answers to the (simple) process. In this modern age, online communication is advantageous to avoid long drives, especially in Seattle. Furthermore, as a former IT person, I value the benefit of having things 'on record' as to what has been asked/answered. So, I tried to do a lot of prep-work this way. But when it came time to schedule a visit to see a vehicle to assess options to include in a 'custom order', things started to fall apart. The sales person did not have much interest in selling me a new Sprinter van. He was' too busy' to show me a Sprinter at the end of the month and never made the attempt to follow up. It is sad that a business operates this way, but we do live in socially challenging times.

    1.0 out of 5
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    1.0 out of 5
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    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 3, 2019

    Very rude disrespectful staff and manager, these people don’t know how to treat someone

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 2, 2019

    In Seattle Mercedes Benz the sales people are very rued disrespectful un professional stuff u will meet they post price less because they have attitude... people won't come here un less they see some very cheap + they towing customer car with out notice to move the car simply they towing any customer car if not parked at front the the most worest place in Washington state is Mercedes Benz of Seattle.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 14, 2019

    IMO, Service advisor doesn’t keep the customer informed of status of vehicle repair. Misdiagnosed and didn’t order parts during first diagnosis, repair... took too long.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 28, 2019

    I wouldn't send my worst enemy to this dealership- they kept my car for over 8 months with no loaner car and returned my car with the battery defective,... refused to replace it ( batteries get defective after sitting for that long). Bob Barlow and Patrick Hennessy are one of worst communicators and liars, this people have no respect for a customer after receiving money from them. But my experience with Mercedes Benz of Seattle was terrible I lost money, time and suffered lots stress and mental anguish dealing with them. The level of arrogance and willingness to lie to a customer at this place is beyond anything normal. You get a better service in third world country than you will get from them. They could have remove my battery from the car and save it from damage but they didn't and refused to replace it. Ignore my advice of not going there at your own peril.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 28, 2019

    Mercedes Benz kept my car for over 8 months after I already paid for it and they returned my car with a defective battery which they refused to replace.... Patrick Hennessy and Bob Barlow are rude and obnoxious service people, avoid this place if you can. They’re willing to take your money and not give you what you paid for.

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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 7, 2019

    Brian was great and others there that provided great customer experience. It reminds me to always consider taking my car back to the dealer, sometimes... due to time I feel like its easier to go down the street but you guys make it so easy!

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    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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