Mercedes-Benz of Seattle

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
1109 lifetime reviews. Includes reviews of Mercedes-Benz of Seattle from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    October 26, 2020

    Sales team walking around without masks. Shocking and disrespectful. I will spread the word that Mercedes-Benz Seattle is not compliant and will recommend... to stay away.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 26, 2020

    Sales team and the overall new car buying process was amazing. Top rated in every aspect. Highly recommend dealing with Mercedes-Benz of Seattle for your... next auto purchase or lease. Fantastic experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • July 6, 2020

    We bought our Mercedes GLC from Mercedes Benz of Seattle, and had a great buying experience! Josiah was awesome! Very professional, and knowledgeable about... the cars. We love our new GLC, and Josiah is keeping an eye out for the GLA that we want. Big thanks for the great service!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 21, 2020

    They are THE BEST in WA STATE!!! William Bellecourt is superior. Service is super and fast. Service in Lynwood or Bellingham is horrible. I have to... drive all the way to Seattle (~2 hours one way) to get the proper treatment for my car. Thank you! Krystyna

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    October 15, 2020

    The service was great. All of the employees act as a team which means everyone speaks to you to ensure your needs are being met.

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    October 6, 2020

    I am happy with the dealer's service. Will recommend friends to come and use their service. The work is very professional. The wait is reasonable. Thank... you!

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    October 6, 2020

    The service I received from Hector Villalva, Brian Van Gorder and Richard Le Masters. The staff was friendly and courteous. Both Brian and Hector kept... me well informed. Would definitely recommend this dealership to friends and family.

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  • 1.0 out of 5
    October 4, 2020

    I purchased a car online through this dealership based on the description/photos in the ad and correspondence with the dealer. Normally, this is a safe... transaction with a reputable business but unfortunately, this is obviously not a reputable business. The photos provided in the ad show a pristine car but the exterior finish has significant damage. I specifically inquired about any exterior damage and requested photos prior to purchase and was sent a photo of 2 scratches (like it had been keyed) that were described as being something I could get "buffed out" and that the exterior was in "great shape". The scratches are far too deep to get buffed and there is damage to the front valence and rear bumper and at least two doors will require paint due to the scratches and poor attempt to repair/hide them. The dealership also had given me a price quote that was approximately $9000 less than the advertised online price. I asked them to clarify and received confirmation that the lower price was indeed the correct number however, when I agreed to the purchase, the price was moved back to the higher number ($51,700). I assumed it was an honest mistake but now, I am not so sure. I have never had this type of experience from any auto dealership and would not expect it from a Mercedes dealership. I will be contacting Mercedes directly to make sure they aware of how this dealership does business.

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    Does not recommend this dealer
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  • 5.0 out of 5
    October 1, 2020

    Really good service and really fast when I buy my Honda I did expend my entire Saturday and at Mercedes Benz was just 35 minutes

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    Does recommend this dealer
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  • 5.0 out of 5
    September 30, 2020

    Ed in service was great! I m traveling through Seattle had, a blown injector and no appointment. He fit me in the schedule and also did two air bag recalls... and loaned me a vehicle during the service. Mercedes charges a bit more than some auto companies, but eliminating hassles is what Ed did for me! Thanks Paul Keystone Colorado

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