Carizona

Hello, Short summary but this is a long issue: - Sept 7th purchased a 2016 Kia Optima from Carizona - Sept 8th noticed it had a weird smell - Jiffy Lube told me it didn't have a cabin filter and low on oil. - Sept 8th through 12th I noticed white plume of exhaust smoke during acceleration all day not just morning. - Sept 16th took car to Greulichs Mechanic near house, they confirmed they also seen white plume of smoke but need to open engine, declined since car is under 15 days or under 500 miles Implied Warranty. - Sept 18th took car to Carizona, I was told it had a bad engine by Will Service Manager. It would take 2 weeks to repair. - Sept 19th - received a call from Lissa Irvin the GM - I was told I had to keep the car or lose my downpayment and they could provide me a new engine. - Sept 20th - we went to Carizona, and spoke with GSM Don or Bob, rude as can be, slammed his chair and walked off when we told him we would consider legal action. We offered to accept a new car, BUT they insisted we keep that car. - Sept 22nd - received an email from Lissa Irvin the GM that the car was ready and engine replaced (48hrs vs 2 weeks now?) - Sept 26th, I had the car towed from Carizona to Courtesy Kia in Mesa. - Sept 27th, Kia confirmed the engine was OLD vs New and they had done a very poor job with installation. - Sept 27th, check engine light is now on - Kia confirmed the "Intake Manifold" which is internal to the engine is bad, so Carizona provided an even worse engine. - Sept 30th, Kia has provided me all the cost to the repairs needed, near 5k worth. - Way to go Carizona with providing me an even worse engine validated by Courtesy Kia. This is all within the 500 miles or 15 day implied warranty. My car will remain with Courtesy Kia until Carizona pays for the repairs or refund me along with unwind the loan. P.S I have plenty of documentation whereas Carizona likes to say they did something without showing what. I am keeping receipts. Thank you

I’m not one to praise car dealerships but my experience with Carizona has earned it. Sales guy AJ was great. No xx, no pressure, all good vibes. Same with the manager and the finance team.

Horrible customer service and not personable at all. Jordan Lecky threw a fit at us for not accepting her offer to make a deposit BEFORE even seeing the vehicle. She got our time wrong for the appointment and had attitude when we corrected her on that. Lastly, had a family emergency the day before our visit so we had to cancel and she felt the need to ask about our personal business, rather than doing her job and asking when we can reschedule. Don’t waste your time with Jordan Lecky or this garbage dealership.

We bought a 2016 Kia Optima from Carizona on Sept 7 for our 17-year-old, prioritizing safety, <100k miles, <3 owners, and a clean title. Odometer at purchase: 94,131. The written warranty states the car will be fit for ordinary use for 15 days/500 miles. Driving home (Mesa → San Tan Valley) we noticed a strong sweet odor. On Sept 8 Jiffy Lube found there wasn’t even a cabin filter; installing one didn’t help. From Sept 8–12 the car produced white smoke under acceleration and sometimes hesitated. On Sept 15–17 Greulich’s confirmed the white smoke and said deeper diagnosis likely meant opening the engine. We declined further paid work because we were still inside the 14-day/500-mile window. Odometer when leaving Greulich’s: 94,455. We returned the car to Carizona on Sept 18 (odometer 94,495—~364 miles since purchase). The service manager first claimed we were over 500 miles, then later said oil was leaking into the pistons and they’d replace the entire engine, quoting two+ weeks. No loaner was initially offered. On Sept 19 they offered a loaner and said the replacement engine might have a 6–12-month warranty. We declined. A car needing a full engine within 10 days has materially depreciated and is not what we bought for a new driver. We requested an exchange for a comparable vehicle or a refund. Management refused and said the GM was unavailable. We’re asking for a full refund. We are not seeking reimbursement for tint ($350), cabin filter ($50), or Greulich’s check ($54). We have dated documentation of mileage and conversations. Please resolve promptly.

I recently began searching for a well-cared-for used SUV, and had started viewing vehs and contacting dealerships. I came across a few vehs I liked at Carizona in Mesa, so I arranged an approx time to come and look. Taylor Moilan reached out to me via email from my contact prior to my arrival, so once I got there I met up with him. He took me to see the first SUV, which was nice but didn't really click with me. I told him I would do some more looking and researching, but the way I was treated by him made me decide I was going to buy from him if at all possible-he is personable, easy-going and made me feel at ease--no pressure. Sure enough, I found some more vehs I wanted to try out, and back I went with a friend. The vibe at the dealership was very low-key, low-pressure. The 3rd SUV I test-drove was the one, and once the decision was made, I was driving it off the lot in about 2 hours. The finance mgr Yesi was amazing too, she made the process easy, smooth and a pleasure. My friend was so impressed, he decided he would buy his next car from Taylor as well. It was easily the best car-buying experience I've ever had.

Wanted to say that our experience with the Service Manager Will was excellent!! Purchased a used Ford F150 and after only 2 days the check engine light came on. Had it diagnosed by a 3rd party and the codes came back that both catalytic converters, that had been replaced during the re-conditioning process, were malfunctioning. I brought the truck in, Will took a look at it and within an hour came back and said that Carizona was going to replace both catalytic converters at no charge to us. Additionally, we had an issue with the lock on one of the doors that Will also took care of at no charge. Will turned what could have been a stressful situation into a great service experience. Would definitely buy from Carizona again and plan to have my other vehicles serviced at Carizona as well!!

It makes sense why this dealership has 3.6 stars. The list price was 40,995, and instead of any negotiations, their paperwork all the sudden had a 45k "list price" so they were negotiating me UP to a higher price. Wouldn't even come close to 40k. Crazy to me, it's like they don't want my money. I was working with a guy named Robert. This dealership is the exact reason why I dislike buying cars. Slimy fine print, hardballing, and in the end, no appreciation for the customer. I am glad I am not giving them my money. Don't waste your time!

I purchased a 2009 Nissan Versa from this dealership in May and was told the vehicle had undergone a complete service inspection. At the time of purchase, I requested a new battery, as the existing one was nearly three years old. They agreed and installed what appeared to be a new battery labeled with a sticker dated 2/2025. However, just two months later, the battery failed. I took the car to AutoZone for testing, where it was confirmed the battery was bad. Upon further inspection, the battery in the vehicle did not match the model indicated by the sticker, and another sticker dated 2023 was discovered—indicating the battery was not new as claimed. When I raised the issue, the service manager insisted the battery came that way and denied any possibility of sticker tampering. After some persistence, they did replace the battery with a new Duralast unit, which I verified as authentic and unused through AutoZone. However, they refused to provide a warranty for it. Beyond the battery issue, the vehicle has had several serious problems that should have been identified during a proper inspection. A misfiring cylinder, all four tires showing dangerous splitting (which I later learned made the vehicle illegal to sell in that condition), and approximately $5,000 in additional repairs were needed. In my experience, this dealership misrepresented the vehicle’s condition and failed to take accountability for its condition post-sale. The battery incident in particular raises serious ethical concerns. I cannot recommend this dealership and believe their business practices should be scrutinized closely.

Took extreme advantage over 2 woman refusing to give back 1,000 Dollar down payment never drove the car off the lot switched rolls on paper whom was co signer verses buyer switched breaking laws jacking up prices will not refund my down payment

BRANDON JUDE BELTRAN was my sales rep and he did an AMAZING job!! I am more than pleased with his service. Ask for him if you visit Carizona! :)