Orlando VW North

Today I had a 30,000 mile maintenance appointment for my 2021 Volkswagen ID for electric vehicle I was a little worried because I figured if the maintenance was not completed today I would need to wait until Monday and go to the weekend without the car I brought the car in at 8:00 a.m. and spoke with James and the service department relayed my concerns to him and he told me not to worry that he would and his staff would take care of it and I have to say James and his staff did a bang-up job they took care of all my maintenance needs and a couple of extra things all in one day they were extremely professional polite courteous and helpful they gave me explanations for everything not just trying upsell me on New services and features but made sure that I understood what was needed and why it was important I could not recommend James and his staff anymore than I just have but don't fear when having to have your VW worked on James and his staff will take excellent care of you!

I came in to test drive a car and nearly a week later I purchased a new Tiguan. I worked with Ed, Danny Gaines, and Robert in finance. The process was so smooth and there was no bump in the road. I will consider servicing my car in the future.

We purchased a Jetta sport 2026 and we’re very happy with the sales person Greg and his manager Brett; they were kind and understanding and helped us achieve an affordable vehicle. We want to also mention Danny in the finance department who went through all of the financial particulars with us. We will. recommend Volkswagen Orlando North to family and friends.

This is our 3rd time working with Orlando VW North. They are no-nonsense, up front, and genuinely kind!

I scheduled an oil change for my Jetta using their online appointment system. Unfortunately, my experience with the service department was disappointing. The service advisor I worked with had a poor attitude throughout the visit. They became noticeably frustrated when I declined to provide my home address and instead used a secondary phone number. I prefer to limit the personal information I share, and customers shouldn’t be made to feel uncomfortable for making that choice. The bigger concern was the diagnosis. I was told my vehicle had a coolant leak into the oil, but the explanation didn’t make sense. When I asked to see the oil filter, I was told that coolant contamination wouldn’t be visible there. If coolant is mixing with the engine oil, it would circulate through the oil filter and leave evidence of contamination. The filter I was shown contained only normal engine oil, with no signs supporting the claim that coolant was present. Based on my experience with both the customer service and the diagnosis I received, I would think twice before bringing my vehicle here for service or purchasing a vehicle from here.

On July 2, I purchased a three-year-old used Volkswagen Jetta from VW North Orlando. Today is July 10, and the car has already been in the repair shop twice. I purchased this vehicle expecting reliable transportation, but instead I’ve been left dealing with repeated mechanical problems and the inconvenience of being without my car. I’ve made multiple calls to the dealership to try to resolve the situation, but I’ve received very little help. The lack of urgency, communication, and customer service has been extremely disappointing. This is not my first negative experience with VW North Orlando, and unfortunately it confirms why I would never recommend this dealership. If you’re considering buying a Volkswagen, do yourself a favor and drive to another dealership. Saving a few miles isn’t worth the frustration, poor service, and lack of accountability I’ve experienced. Volkswagen has built its reputation on quality and customer care. In my experience, VW North Orlando falls far short of those standards. I regret purchasing my vehicle there and would strongly encourage others to take their business elsewhere

All the people that work there are professional and very good at what they do from the parts department to the mechanics to Mark that takes care of me every time I cannot picture any place else that I would go to, so all I can say it when it comes to repairs I’m coming to you guys.! And thank you very much.

I was provided great service and was even given helpful information for maintaining my vehicle.

Very efficient and recommended additional covered service Definitely will be back again and recommend the dealership

Mark as always took good care of me. I was at the dealership for six hours and keep me informed each hour. He is amazing ??