Dean Team Hyundai of Ballwin

This is the 2nd car we have bought from Dean Team, working with Andy Miller. He ordered our Genesis G70 and it arrived in 2 weeks. Exact specifications. Came in the next day and had the financing done in about 2 hours. While financing did the paperwork, Andy helped me set up all the settings for the car. An overall enjoyable experience.

Contacted them through True Car. Purchased a vehicle from them several years ago, good vehicle but very bad sales experience. Pleased to report however that this time around the sales experience was much, much better. My sales rep, Jacob, worked with me first to find the vehicle with the features I required, and then on price until we came to an agreement that worked for both the dealer and myself. A bit more time than I would have liked with the finance guy (the only reason this review is not 5 star) but other than that, a good experience.

From my initial email to Paul, he was quick to respond and provided me with the information and service I needed to make an informed decision. I felt that Paul was truly on my team and helped me find the vehicle I needed at a fair price. It was an easy, stress-free process that allowed me to just enjoy the experience of buying a new used car.

We just purchased a 2019 Hyundai Santa Fe from Dean Team. Jamel Heard was our sales person and he worked very hard for us. From our first test drive to the completed sale, he was able to answer all of our questions and worked with us on our trade-in. No annoying phone calls or texts! We plan on returning to Dean Team for regular service on our new car. Thanks for making our experience a good one.

I texted the dealership on their website inquiring about a used car and Frank was very quick to respond, answer all my questions, and get the vehicle ready so I could drive it quickly on my lunch break. He was very respectful of my time, provided other options when I wasn’t sure the vehicle I looked at would work, and followed up with me without being overbearing. My vehicle needs changed but I would have absolutely purchased from Frank and Dean Team Hyundai. Never got the “used car lot” feeling during my time at the store. Thanks Frank for the good experience, keep up the great work!

Andy is a great customer representative! He understood our request and needs, and didn’t try to waste our time. He is truly on the side of the customer, which is rare in this day and age.

Frank is amazing!!! He knows Hyundais!!! Made buying our daughter’s new Kona easy... we flew in from Jonesboro Arkansas....Frank picked us up at the airport....paperwork was ready... he explained ALL the awesome features....Kona’s new safety technology is perfect for our new driver! Thanks Frank!!! We will see you next time!!!!

1. Originally made contact on the vehicle Tuesday 6/25/19. Tommy the salesman had a baseball game to catch when I told him i could be there Wed 6/26/19 after 6pm, during hours, after I got off of work. The next day I could make it was Friday 6/28. I had searched weeks for a vehicle to try on and wanted to limit the hard pulls on my credit. Their vehicle regardless of year had the options I wanted. I was ready to pursue a vehicle after weeks of searching. Tommy let me know it would be washed and ready. 2. Friday 6/29/19 I arrive and there is no parking and no place to turn around. You wind around inventory with little space and end up in a dead end nearly impossible to get out. Didnt start great. I finally parked the only place I could which wasnt even a spot and looked for the vehicle I wanted in the see of cars. A staff member asked if I could be helped and I gave Tommy's name. I found the vehicle in the lot on my own. 2. I walked around the vehicle and there was major scratches all down the passenger side. There was deep gashes in the front passenger side where there was exposed material. The inside was dirty as well. Dust and crumbs in interior. I was able to look for about one minute just the initial shock of the cosmetic damage and no effort. There was a sign in the window that it was sold for me. So someone looked at it. Nobody contacted me ahead of time so I could assess the damage or choose other options for 3 days. 3. Tommy greets me immediately after first look over and tells me they have a better car for me. Hoping it would be one matching the features. I was told we had to drive down the street to their storage lot. We drive a few miles down the road and he gets the vehicle. It's a nice vehicle but much lower in regards to the features. It's on the storage lot, saw me as a easy target. Classic bait and switch. 4. I take the test drive and I liked some things about it but it didnt have the features the others had but I was disappointed. Tommy started off patient and provided me some printouts of the different trims. I asked him what the prices were and wanted to see the differences. I was really just trying to find what I could settle on. Disappointed because the one I wanted was just used and abused as a loaner. 5. I hadn't ate all day and I knew what was happening with the bait and switch. I wanted to think about it at home. My whole plan changed. Then clearly Tommy was more aggressively agitated and told me "You cannot". Well unfortunately for him I saw him for what he was and thanked him for his time and walked out. I had the printouts of the information you can get online and told me I couldn't take those with me. Luckily I'm a composed person. Tommy was progressively getting agitated with my questions and he knew I was an educated buyer. In conclusion. I witnessed every single tactic used that triggers a consumers anxiety when purchasing a new vehicle. I found a better level version of the vehicle and didnt have to deal with a salesperson. I would avoid this one and go to a competitor because anything would be better than my experience with Dean Team Hyundai

It was a great experience. Frank was very helpful in finding the right vehicle and showing me through the paperwork. I would definitely recommend this dealership

Frank and The Dean Team really were amazing for this buying experience. Couldn’t have chosen a better group to buy from. These guys are awesome.