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Terrible experience. Salesman avoided answering questions, car wasn’t at the dealership when I went to see it and when I back the second time after the... sales manager said I would deal with him he handed me off to the original salesman who told me the car would be there the first time. As soon as I signed the deal the salesman pointed out all the chips in the paint on the hood but said not to worry it wouldn’t cost ME much to have it painted and in fact he had a buddy who could do it. No estimates yet but I’m sure my cost will be considerable. Handed them a beautiful Acura MDX though if you’re looking for one. Won’t buy there again and suggest you don’t either.
Thank you for the feedback. It was great meeting you in person this morning and I'm looking forward to a swift resolution. Again thank you again for y...our business. Sicnerely, Jim Signorile - General Manager, Fields Cadillac.
First off I'd like to note . I am a small business owner in Jacksonville fl. And I work very hard for the things I purchase. It doesn't come easy and I... pay what I need to pay when it comes to keeping my car in particular running properly. I've driven Cadillac for 20yrs and have need had this much trouble with keeping the last 2 Cadillac Escalades running the way they should. Fields Cadillac has disappointed me yet again in the way they've lied to me over and over again about my repairs. I've spent countless hours dealing with them which intels driving back and forth to Cadillac to test drive repairs. I am not a technician and shouldn't have to test drive my vehicle to see if it's done properly. # 1. Last year (2019) was the absolute worst of my experiences with fields Cadillac. I had my 2016 Escalade truck serviced for an oil change. J.R suggested it was time to service the transmission so I did so . The transmission has shift right since then . Brought it back for them to check the transmission, oil change, and rotate and balance at 8:30 am. At 4:45 after not hearing from him all day I called him and he then states he forgot to call me and they could not rotate and balance the tires because the rims are bent. When I get there at 5pm and get the bill he charged me for the rotate and balance over $200 dollars. After letting him know he would'nt refund and argued with me about it. I then went to talk to the GM (Jim signorile) he approached me in a very standoffish manner. I then told him not to worry I'll contact mr. Fields himself and walked out to get my vehicle. He then came out and said he'd personally take care of the vehicle the following week. When I returned the next week he wasn't there. #2. My parking sensor goes out I take my vehicle to fields Cadillac and the technician drops my bumper and scratched it up. They imply to me the scratches were there already and I had to sit down to explain the Mark's weren't there( same technician) #3. I then go back because the transmission still isn't shifting right and they allow the same technician to that is not a transmission tec to service the transmission and it still is shifting terrible. I go back again and they switch tecs ( master tec) he goes through and gets it running aloft better but not smooths it was when I purchased it. I go again to get and oil change, rotate and balance . They could not do the rotate and balance because of the bent rims . I have them repair the rims and get the truck back and my brakes are squeaking very badly . I take the truck back and they tell me I needed brake pads so I purchase brake pads and the truck is still squeaking every day. Take it back they drive it 1 time and then it sits for a week while being told they're test driving it every day to check for the noise. The reason I knew it sat all week is because of the Cadillac app tells me when the truck is moved. I also have the blackvue dash cam that tells me when its started up and records everything that's said and done in and around the truck. Those conversations and activities will be shown to mr. Fields at the appropriate time. My new service advisor has been very diligent in helping me at all times. It seems that management (Jim logIston) tries to blame her for my not being satisfied but it is in fact the technician and the leadership at fields. I've never been so upset with my experience at Cadillac. Being lied to by the GM ( Jim signorelli) to service manager (jim logIston) the technicians , the service guy (JR) . I'm sure when Mr. Fields reads about this there will be changes so I will not stop till I get in direct contact with him or the news More
Thank you for the feedback, we take our online reputation very seriously. Our Regional Vice President has reached out to you and left a message. Ple...ase contact him at your earliest convenience. Sincerely, Jim Signorile General Manager Fields Cadillac Jacksonville Fields Cadillac St. Augustine (904) 778-7700 Jim.email@example.com
I purchased my new XT4 from Travis Felder. He made the process very easy and I really appreciate the time and patience he gave me during the buying process.... It was a pleasure. This is the second Cadillac I have purchased from Fields within the last 2 years. Great service! My new XT4 was recently serviced for recalls, cilajet and the windows tinted. My service advisor was Ms. Ora Bezue. She went above and beyond my expectations. She took great care and kept in contact with me giving me updates on the progress of the repairs/service being done. All the people in the service dept. are great but Ms. Ora was amazing. I will call upon her whenever I need to visit again. Kenny the chef is the best. Love his food. He always has a kind word and a smile. Fields Cadillac is definitely above all others....
Nora was wonderful. She was committed to making sure the car was fixed properly and was happy to continue to investigate the issues until all were resolved.
Recently purchased a 2016 ATS from Fields Cadillac on Blanding. The Sales Person Kim Taylor is great, extremely professional, knowledgeable and personable.... Kim is a pleasure to work with, as well as the staff at Fields. Kim looked out for what I was interested in and made it work. If your planning to purchase a Caddy , go see Kim at Fields.
Excellent Customer Service. Every time I and my wife come in. He is always so very positive. He tells me how long it is going to take when I’m waiting... for my car wash and he is usually accurate. Definitely a keeper!
Best ever service experience. From start to finish they were exceptionally prepared and delivered.
Excellent service from Doug Wiggins. He kept me informed thru out the process and insured all work was completely to my satisfaction before I left the... dealership. I will always use this dealership.
Nate does and excellent job taking care of me. This survey to extensive.
Doug is the best service personal at field Cadillac