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Bommarito Buick GMC

(188 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed

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Reviews

(188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bommarito Buick GMC from DealerRater.

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Deceptive Financing & Predatory Contract Structuring WARNING: Deceptive financing and predatory contract structuring. My family was subjected to unfair contract manipulation during our recent loan origination process. The Finance Department, specifically Finance Manager Angelica Martin, structurally manipulated the contract terms at the time of signing to inflate the overall deal. While upper management (including Josh Vick and Bryan Snyder) eventually honored product cancellations after the fact, they refused to properly rectify the predatory loan originations engineered in their finance booth. Both federal (FTC and CFPB) and state regulators (Missouri Attorney General and Division of Finance) have been formally notified. General Motors Corporate has also opened an active compliance investigation under Case #116640865. Avoid this finance department at all costs.

Deceptive Financing & Predatory Contract Structuring WARNING: Deceptive financing and predatory contract structuring. My family was subjected to unfair contract manipulation during our recent loan origination process. The Finance Department, specifically Finance Manager Angelica Martin, structurally manipulated the contract terms at the time of signing to inflate the overall deal. While upper management (including Josh Vick and Bryan Snyder) eventually honored product cancellations after the fact, they refused to properly rectify the predatory loan originations engineered in their finance booth. Both federal (FTC and CFPB) and state regulators (Missouri Attorney General and Division of Finance) have been formally notified. General Motors Corporate has also opened an active compliance investigation under Case #116640865. Avoid this finance department at all costs.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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We have two vehicles that we regularly bring to Bommarito GMC in Ellisville for service and maintenance, and the experience is always outstanding. Joe and the entire Service Department consistently provide top-notch customer service. Everyone is knowledgeable, professional, and genuinely helpful. We appreciate their honesty, attention to detail, and commitment to doing the job right the first time. It's refreshing to work with a dealership you can trust. Bommarito GMC Ellisville is one of the best service locations we've ever dealt with, and we highly recommend them to anyone looking for reliable vehicle service and maintenance.

We have two vehicles that we regularly bring to Bommarito GMC in Ellisville for service and maintenance, and the experience is always outstanding. Joe and the entire Service Department consistently provide top-notch customer service. Everyone is knowledgeable, professional, and genuinely helpful. We appreciate their honesty, attention to detail, and commitment to doing the job right the first time. It's refreshing to work with a dealership you can trust. Bommarito GMC Ellisville is one of the best service locations we've ever dealt with, and we highly recommend them to anyone looking for reliable vehicle service and maintenance.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service! The entire process was pleasant from beginning to end. Salesperson Steve Nodiff was instrumental in assuring a great experience of professionalism and prompt service.

Great service! The entire process was pleasant from beginning to end. Salesperson Steve Nodiff was instrumental in assuring a great experience of professionalism and prompt service.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My service advisor, Joe, was personally involved every step of the way from the diagnosis through the repair, including contacting the extended warranty company and processing the claim. Top-notch service all the way around!

My service advisor, Joe, was personally involved every step of the way from the diagnosis through the repair, including contacting the extended warranty company and processing the claim. Top-notch service all the way around!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Not feeling like a valued customer. I keep asking for coupons for this dealership and nobody seems to care or even try to do anything about me getting them. I also feel like I?m treated like an idiot by a couple of the service advisors which I really don?t appreciate at all.

Not feeling like a valued customer. I keep asking for coupons for this dealership and nobody seems to care or even try to do anything about me getting them. I also feel like I?m treated like an idiot by a couple of the service advisors which I really don?t appreciate at all.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dave was great as my sales person. Finance was easy. All in all wonderful experience

Dave was great as my sales person. Finance was easy. All in all wonderful experience

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Prompt and accurate diagnosis of problem, honest, pleasant to work with. Went out of their way to work me in as I needed a reliable car in which to keep my doctor's visit when the weather outside was cold and unpleasant.

Prompt and accurate diagnosis of problem, honest, pleasant to work with. Went out of their way to work me in as I needed a reliable car in which to keep my doctor's visit when the weather outside was cold and unpleasant.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great. Helpful thank you very much. Cccccvccvvvvvvvvvv cvcvvvvvvvvvv. Vvvhv so crying and throwing up is not a bad habit but it will be okay I promise you will wupeu soon I will try it and see what you

Great. Helpful thank you very much. Cccccvccvvvvvvvvvv cvcvvvvvvvvvv. Vvvhv so crying and throwing up is not a bad habit but it will be okay I promise you will wupeu soon I will try it and see what you

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First of all, I did not get serviced on 11/11/22, I was serviced on 11/10/22. This was a 2nd trip back to the dealership because I was not given proper tires that I was quoted. I was lied to and I am still waiting on someone to call me about adding a hazard package, which I understand that this dealership does not honor from online reviews. Because of this recent experience, I will refrain from going to this dealership in the future.

First of all, I did not get serviced on 11/11/22, I was serviced on 11/10/22. This was a 2nd trip back to the dealership because I was not given proper tires that I was quoted. I was lied to and I am still waiting on someone to call me about adding a hazard package, which I understand that this dealership does not honor from online reviews. Because of this recent experience, I will refrain from going to this dealership in the future.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Looking for an ongoing relationship with a car dealer and sure isn’t these guys. Love GMC products I just don’t enjoy being disrespected. Fortunately we have about five GMC dealers around me so it won’t be a problem to find a caring sales team. Have an appt with Dave Sinclair tomorrow so wish me luck!

Looking for an ongoing relationship with a car dealer and sure isn’t these guys. Love GMC products I just don’t enjoy being disrespected. Fortunately we have about five GMC dealers around me so it won’t be a problem to find a caring sales team. Have an appt with Dave Sinclair tomorrow so wish me luck!

Rating breakdown (out of 5):
Customer service
1.0
Buying process
3.0
Quality of repair
5.0
Overall facilities
3.0
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave us your honest feedback. Please contact us at (636) 552-9112 when you have an opportunity, and we will be more than happy to try and turn your experience around.

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