Ferman Chrysler Dodge Jeep RAM

I was very pleased that Mr. Cooper listened to my description of the strange behavior I was experiencing with the air conditioning system in my one month old '22 Dodge Challenger purchased from Ferman Dodge, and his staff fixed the issue by replacing a malfunctioning humidity sensor. I live out of the Wesley Chapel / Lutz area, and I had gone to the service departments at three other Dodge dealers (SEVEN prior visits, without any resolution) in Lakeland and Winter Haven where I received little more than a very cliché "they all do that" from the three service departments. Simply put, Ferman Service fixed the (obviously warranty) problem on my month old (at the time) Challenger by replacing a malfunctioning humidity sensor, and I was headed home within 90 minutes.

Great service, very smooth experience from start to finish! Waiting area was also very nice with snacks and drinks available.

The gentleman very helpful in understanding our needs. I love the communication and customer service. Later in future we’ll definitely come back.

The gentleman where helpful understanding are needs. I love the communication and customer services best place. Later on we’ll come back again.

Oil change was done in a timely manner & pricing was given for replacement of front wipers. Brian was friendly and communicated well.

Service and service representative was excellent and very efficient. Will refer anyone I know needing service to this shop.

Jason was great to work with! 10/10 would recommend and use them again is I need a new car!

Salesman was very professional and courteous. Felt like visiting with a friend. Nice dealership with good inventory. My next purchase will be here!

For the most part I have a great experience at this dealership.each time I go.

Our Service advisor was excellent. Very friendly. Knowledgeable. Right on time. Will always use ferman