Reviews
Service was super fast and Cory took care of everything,
Service was super fast and Cory took care of everything, this was my first service for new Jeep Compass 2025 bought in February 2022.
Service was super fast and Cory took care of everything,
Service was super fast and Cory took care of everything, this was my first service for new Jeep Compass 2025 bought in February 2022.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Always professional service everything is done well and a
Always professional service everything is done well and a clean job to boot would highly recommend
Always professional service everything is done well and a
Always professional service everything is done well and a clean job to boot would highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Did a good job on my vehicle repairs.
Did a good job on my vehicle repairs. They saw me quickly and my repair was done in a timely manner.
Did a good job on my vehicle repairs.
Did a good job on my vehicle repairs. They saw me quickly and my repair was done in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Anthony was amazing.
Anthony was amazing. He took care of me right away and had my service work started within 10 minutes. Best experience I have ever had at a dealership.
Anthony was amazing.
Anthony was amazing. He took care of me right away and had my service work started within 10 minutes. Best experience I have ever had at a dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Always helpful and willing to go above and beyond.
Always helpful and willing to go above and beyond. Great at providing timely updates. Thank you
Always helpful and willing to go above and beyond.
Always helpful and willing to go above and beyond. Great at providing timely updates. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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WASTE OF TIME.
WASTE OF TIME. Service Personnel Brian Guest has no clue what he is doing !!!! Spoke with customer service on Monday, August 26th and set up an appointment for today August 28th @9:30am for an oil change and tire rotation. Also please check windshield wiper as the fluid does not squirt out. Was told to ask for Brian Guest. Arrived on time and Brian took photos of the car and checked that the wiper motor works but the fluid does not come out. Also added to check the coolant level. He text us to tell us the price for the fluid issue would be $369.95 as the extended warranty does not cover it. We declined. Asked for an ETA as were were in the area waiting and never received a reply. So we drove over and was told it would be a few minutes as the person who arrived at 10:30am was first to get checked out. We arrived at 9:30am. HMMMMM So I confirmed they did the tire rotation and oil change and was told that was not on the list. WHAT????? We left and will never be coming back. 3 hours for nothing.
WASTE OF TIME.
WASTE OF TIME. Service Personnel Brian Guest has no clue what he is doing !!!! Spoke with customer service on Monday, August 26th and set up an appointment for today August 28th @9:30am for an oil change and tire rotation. Also please check windshield wiper as the fluid does not squirt out. Was told to ask for Brian Guest. Arrived on time and Brian took photos of the car and checked that the wiper motor works but the fluid does not come out. Also added to check the coolant level. He text us to tell us the price for the fluid issue would be $369.95 as the extended warranty does not cover it. We declined. Asked for an ETA as were were in the area waiting and never received a reply. So we drove over and was told it would be a few minutes as the person who arrived at 10:30am was first to get checked out. We arrived at 9:30am. HMMMMM So I confirmed they did the tire rotation and oil change and was told that was not on the list. WHAT????? We left and will never be coming back. 3 hours for nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to address your concerns. A member of our management team will be reaching out to you directly to learn more and help resolve any concerns. We value your business and are committed to providing an excellent guest experience. The Ferman Chrysler Jeep Dodge Ram Team
Hello, We have not heard directly from you as yet. I would hope that your service personnel and the customer service employees that make the appointments can come together at some point to assist the customers properly. Waiting for a manager to give us a call. Thanks
Everyone @ Ferman Was very kind & courtesy.
Everyone @ Ferman Was very kind & courtesy. I had no issues. I was treated with this up most respect. Dealership was very clean. Brian was especially kind.
Everyone @ Ferman Was very kind & courtesy.
Everyone @ Ferman Was very kind & courtesy. I had no issues. I was treated with this up most respect. Dealership was very clean. Brian was especially kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Courteous, friendly service.
Courteous, friendly service. Fast service and was kept informed throughout the process. Joseph was great.
Courteous, friendly service.
Courteous, friendly service. Fast service and was kept informed throughout the process. Joseph was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Excellent service from Anthony and the team!
Excellent service from Anthony and the team! We bring all of our Jeeps here for service.
Excellent service from Anthony and the team!
Excellent service from Anthony and the team! We bring all of our Jeeps here for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Auto service at Ferman Wesley Chapel is always a pleasant
Auto service at Ferman Wesley Chapel is always a pleasant experience. Service Advisor Brian Guest is courteous, attentive and knowledgeable. The service was completed in promised time.
Auto service at Ferman Wesley Chapel is always a pleasant
Auto service at Ferman Wesley Chapel is always a pleasant experience. Service Advisor Brian Guest is courteous, attentive and knowledgeable. The service was completed in promised time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!