Kelly Grimsley Honda

service was quick and friendly, no complaints, it was a free oil change since I purchased the car from KG

The Service department as Kelly Grimsley Honda in Odessa, Texas is very good. Their service associates are polite, professional, and knowledgeable

Great experience, Alex colon was very helpful and made everything easy for me.

I really have been always skeptical about Kelly Grimsley due to hearing other ppl comments. But I recently ran into a wonderful car salesWoman at Starbucks name Kellie AND WHEN I SAY SHE IS THE BEST!! Believe me she is the BEST!! She helped me through the whole car buying process, she explained everything from top to bottom, answered all my question?s with patience. I came back several of times before making my decision but she even helped me while I went to take a look else where. I end up being able to trade my 2016 suv in, with NO DOWN PAYMENT, they only ran my credit 1 time and I drove off in a 2022 SUV under 50k as well!! Wait, there is more?. Kellie held my hand the whole way, Tristan and Frank were the sales manger which they were behind the scenes getting me the BEST prices through the bank, they were so good they had me an answer with in 10 minutes, I did not have to wait forever and they did not damage my credit. And Last but not least Sky is also a salesman but he detailed my car soooooo good I was stunned. ( you know with the West Texas dust storms) he had my new baby smelling great and looking good!! Even my OCD was at ease due to him getting all in the creases. My overall experience was Excellent, Pleasant, and definitely Easy soo when you?re ready to trade in/purchase you a vehicle go to Kelly Grimsley on 5301 JBS Parkway and definitely ask for KELLIE!!!!

I own two identical Honda Elements, 04 and 07, and both require clutch replacement (both have the same symptom) . Element 2007 went to Gillman Honda in Richmond TX. Element 2004 went to Kelly Grimsley in Odessa TX. Element 2007 was fixed with a clutch kit plus associated labor cost, never mentioning any transmission replacement. Kelly Grimsley's service advisor wanted me to replace the whole transmission. And he quoted me $1500 for a salvaged LKQ transmission alone, in addition to bushing, clutch, pressure plate and associated labor. Needless to say, I paid $165 as it was classified as inspection fee and took the car to Christian Brothers in Midland. My final cost covers a clutch kit, flywheel, transmission oil and Christian Brothers' labor, which is SUBSTANTIALLY LOWER than what I have been told at Kelly Grimsley. I have been driving manual transmission for a very long time (30 years), and I know the replacement of transmission is completely uncalled for. There are ignorant people in this world, but I'm not one of them. I'm sorry, Kelly Grimsley!

I don’t usually write many reviews because all too often its in the eye of the beholder and not objective. However, in this case, it’s more than justified. My wife and I had to buy a new last year after her minivan was written off. I did not want to buy or even look at ANYTHING from ANY Kelly Grimsley dealership. His reputation is probably THE worst in town. Nevertheless, my wife wanted to look there because she likes Honda and wanted to see what they had. She really liked a 2017 Honda Pilot and although we also looked at other dealerships, we wound up getting the Honda Pilot that she really liked from Kelly Grimsley. Now after about a year of owning this vehicle (which is still under warranty), we are finding out more and more that is reputation precedes itself and it’s often even worse than what we’ve heard. My wife has taken her vehicle in 3 times for essentially the same problem. None of the times that she’s taken it in have they bothered to call to give an update, let her know it was going to take longer, explain the situation, etc. The first time, they didn’t even realize that had it after she dropped it off so the work took longer than their estimated time to repair. This last time they left a crowbar on top of the windshield wiper and when she went to turn them on because it was raining, the crowbar came flying up and could have easily damaged the car and/or windshield. Getting a loaner or anything set up for a rental has been like pulling teeth if she could get one at all. Next time We are in the market for a car, there is ABSOLUTELY NO WAY, we will be buying anything from any Kelly Grimsley dealership. They would have to pay US to take the car and even then it wouldn’t be worth it. If I could give zero stars or negative stars, I would because they deserve that!!! Not only are we not going to buy from Kelly Grimsley again, I will not refer anyone to Kelly Grimsley. In fact, I will strongly discourage people from buying from Kelly Grimsley. The way I see it is Friends don’t let friends buy Kelly Grimsley!!!

With the financing done before hand, I was able to purchase a 2017 Honda Pilot at 39k pre tax well below the asking price of 43k with no issues. Kelly Grimsley Honda will go out of their way to assist you. Please seek out Taylor Phillips.

Beautiful place ... Sweet staff ... Makes car buying fun

Excellent customer service. Worked with the internet sales team. No other dealer in the area could even come close in price. The buying process was relatively straightforward. Not a lot of time wasted on this deal. There was a little bit of confusion on some of the accessories and warranty buying, but nothing that was significant. Would consider buying from them again.

I've been taking my Civic here for their awesome 9.95 oil changes and just bought a CRZ from them.