Reviews
Me & my wife had spoken with a salesman prior to making
Me & my wife had spoken with a salesman prior to making the trip there(5 hours). He was a man of his word,everything he had told us about the car was true. Very professional
Me & my wife had spoken with a salesman prior to making
Me & my wife had spoken with a salesman prior to making the trip there(5 hours). He was a man of his word,everything he had told us about the car was true. Very professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for making the long trip to Volvo Cars West County! We're glad to hear our salesman provided accurate information and professional service. Enjoy your new car!
My salesman Tom was very nice and attentive.
My salesman Tom was very nice and attentive. He had a great personality. Everyone at the dealership was so pleasant. My buying experience was top tier. I love my new vehicle. Thank you Tom!!
My salesman Tom was very nice and attentive.
My salesman Tom was very nice and attentive. He had a great personality. Everyone at the dealership was so pleasant. My buying experience was top tier. I love my new vehicle. Thank you Tom!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience! We're delighted to hear that Tom and the team at Volvo Cars West County made your buying process enjoyable. Enjoy your new vehicle!
The most relaxing experience of buying a luxury car.
The most relaxing experience of buying a luxury car. It is our fourth time purchasing vehicle from West Country Volvo and we love it.
The most relaxing experience of buying a luxury car.
The most relaxing experience of buying a luxury car. It is our fourth time purchasing vehicle from West Country Volvo and we love it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kris, we're delighted to hear that your fourth purchase with Volvo Cars West County was a relaxing experience! Thanks for being such a loyal customer and sharing your love for our dealership.
From the first step inside the door, I was treated with
From the first step inside the door, I was treated with kindness and respect. Tom helped with every step of my purchase and made it a fun experience. Matt quickly and painlessly arranged finances. He found a great deal and I was quickly on my way. Thanks everyone for welcoming me to the Volvo Family!
From the first step inside the door, I was treated with
From the first step inside the door, I was treated with kindness and respect. Tom helped with every step of my purchase and made it a fun experience. Matt quickly and painlessly arranged finances. He found a great deal and I was quickly on my way. Thanks everyone for welcoming me to the Volvo Family!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kathleen, we're delighted to hear that Tom and Matt made your experience at Volvo Cars West County enjoyable and seamless. Welcome to the Volvo family!
The dealership always provides excellent service and
The dealership always provides excellent service and quality. Your staff is always very friendly and knowledgeable.
The dealership always provides excellent service and
The dealership always provides excellent service and quality. Your staff is always very friendly and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Will, thank you for the kind words! We're glad to hear that our team at Volvo Cars West County consistently provides excellent service and quality. We appreciate your support!
Best car purchase experience ever!
Best car purchase experience ever! Fair price, seamless process, professional staff with no pressure sales. Knowledgeable, (and fun). Shout out to Tom!
Best car purchase experience ever!
Best car purchase experience ever! Fair price, seamless process, professional staff with no pressure sales. Knowledgeable, (and fun). Shout out to Tom!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sue, we're delighted to hear that you had such a positive experience with Tom and our team at Volvo Cars West County! Thanks for the fantastic review!
This was the most pleasant and seamless car purchase
This was the most pleasant and seamless car purchase we’ve ever made. Tom knew what we wanted and he made it happen. There was no pressure…Tom is the best in the land at what he does for a reason!
This was the most pleasant and seamless car purchase
This was the most pleasant and seamless car purchase we’ve ever made. Tom knew what we wanted and he made it happen. There was no pressure…Tom is the best in the land at what he does for a reason!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Tom made your car purchase experience so pleasant and seamless at Volvo Cars West County. Thanks for sharing such positive feedback! Enjoy your new vehicle!
Service department was able to determine what the problem
Service department was able to determine what the problem was and fixed it the following day. We really appreciate the quick response and repair, the runs great!
Service department was able to determine what the problem
Service department was able to determine what the problem was and fixed it the following day. We really appreciate the quick response and repair, the runs great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service department at Volvo Cars West County could quickly diagnose and fix the issue. Thanks for sharing your positive experience!
Return car dirty inside , didn’t clean outside like
Return car dirty inside , didn’t clean outside like before. When called manager, he was upset. Sorry for your service 😭
Return car dirty inside , didn’t clean outside like
Return car dirty inside , didn’t clean outside like before. When called manager, he was upset. Sorry for your service 😭
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I spent a long time making an online appointment; in
I spent a long time making an online appointment; in fact, I modified the issues-repairs that I wanted with my car twice - that means I received three confirmation emails. On 13 June we arrived about 15 minutes late due to a traffic jam on Highway 70 at Wright City. When we arrived, Harris served us - but he did not find any of the information that I had entered on line. He had to spend almost 45 minutes obtaining the information all over again. It is a good thing that I brought my list with me. Please employ an IT expert to figure out this dilemma, or ask Volvo to provide a dependable automated system between customer and service center. Unfortunately my wonderful 1998 V70 T5 did not have much service performed because none of the Volvo parts were available. Harris and George (from the shop, I believe), kept me in the loop every step of the way. I would have preferred, however, some privacy when the two gentlemen explained the issues and told me that there was not much they could do to repair the many challenges that I brought them - because of lack of Volvo parts for this 27 year old car. This information should not have been overheard by the other customers in the waiting area.
I spent a long time making an online appointment; in
I spent a long time making an online appointment; in fact, I modified the issues-repairs that I wanted with my car twice - that means I received three confirmation emails. On 13 June we arrived about 15 minutes late due to a traffic jam on Highway 70 at Wright City. When we arrived, Harris served us - but he did not find any of the information that I had entered on line. He had to spend almost 45 minutes obtaining the information all over again. It is a good thing that I brought my list with me. Please employ an IT expert to figure out this dilemma, or ask Volvo to provide a dependable automated system between customer and service center. Unfortunately my wonderful 1998 V70 T5 did not have much service performed because none of the Volvo parts were available. Harris and George (from the shop, I believe), kept me in the loop every step of the way. I would have preferred, however, some privacy when the two gentlemen explained the issues and told me that there was not much they could do to repair the many challenges that I brought them - because of lack of Volvo parts for this 27 year old car. This information should not have been overheard by the other customers in the waiting area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair