Volvo Cars West County

I'm located in NJ and have bought several vehicles remotely over the years. I'm not new to the process, though I have bought either brand new vehicles or enthusiast type vehicles that are owned by very OCD people. This time was different. This is a cautionary tale when dealing with WC Volvo, at least on the used car side of the house. I asked a lot of questions, asked for videos and extra pictures of the certified used XC60 I was interested in. I got those pics, but what I did not get was any acknowledgement of prior body damage and paint work on the fender and hood. To be fair, they did tell me about paint repair on the lower front bumper, which I was ok with. After the car arrived, I thoroughly cleaned it as it was clearly not washed in a very long time. This revealed the front passenger fender was repainted in a different shade. Whoever did the work did it hastily, blending it onto the hood - unfortunately a terrible job. This did not come across in pictures, nor did WC Volvo disclose it. If they had, I simply would've bought a different XC60. But now I have a car that is at least 2 shades of red. I purposely did not negotiate the price because it was presented as being in excellent condition and paid in cash. The response from the used car manager? (I feel I should leave his name out of it for now) To paraphrase "we have our paperwork, it's not my problem". The law is on their side, but it just feels awful to have been "had" on this deal. He did offer for me to return the vehicle, with transport fees paid by me, and they'd refund my money. I felt that was too big of a risk with a dealership I now have zero trust in. Ship the car back, wait for a check? The result could very well have been no car and a loss of $31k cash with no remedy but to sue. I'm unwilling to take that risk, and they can smell it. Giving WC Volvo 2 stars because the car appears to be mechanically OK (but then again it needs to be in order to be sold as a Certified by Volvo vehicle). However, the condition aesthetically was abysmal, and I will need to get this problem professionally remedied by a local body shop. So 2 stars it is. Big ol' bummer.

Greg Hutton and the West County Volvo team did an excellent job taking care of me.

Service was excellent. Staff very friendly. Would highly recommend. West County Volvo is the best.

I was in a bind because unbeknownst to me my inspections were out of date for getting my plates and Greg squeezed me in the next morning.

Greg was awesome. He did everything in his power to squeeze me today due to my emergency. My only 1 key fob had stop working and I needed to get in right away for a replacement. Once I got into the shop, Greg took care of me and was done in less than an hour. Greg, I am so grateful you got the job done. Thank you! Keep the good work!

Landry is the best. I took my car in for regular service, he checked my service record then recommended services that I needed. I waited there and was in and out within a reasonable time. Thanks.

In December 2024 I ordered a fully loaded XC90 T8 from Volvo Cars West County through the Volvo Europen Delivery program, to take delivery Mid June in Sweden. Then the tariffs of 25% hit. I had no idea idpf I would be charged more. Volvo West County assured me all was well and I wouldn't be charged more because I made the deal pre tariffs. I finalized the deal, and it was just confirmed by Volvo that my price will not change. This will be our second Volvo purchased from West County Volvo. They are good in their word and they also are super on service, very friendly and professional. I think they're a great place to buy a Volvo.

I recently purchased a XC90 from Volvo Cars West County. My salesman Scott, along with the business manager Matt Iglehart made my experience uneventful. I did an online purchase, I receive no pressure to add on anything, which I appreciated 😊. My transaction to complete the process went very smoothly. Thanks guys for all your help. I would your dealership to others.

As usual Greg was outstanding. He’s attentive, communicates well repeating my needs to confirm the task at hand and gives excellent advice so I was able to form the best decision possible. He has such enthusiasm and kind caring presentation!

Great company and great service! This is my 3rd car from VCWC. Tom is a master salesperson and the service department is knowledgeable and communicative.