Somersworth Nissan

Somersworth Nissan stepped up and refunded my deposit. Please read everything carefully before initialing or signing. As far as I know, they still have the non-refundable deposit policy.

3 weeks later, I am still waiting for my refund. I was not told my deposit was non-refundable. I went to another dealer and got a better deal and better choice of colors.. I was yelled at, berated, and abused on the phone when I called to say I had changed my mind. I am now feeling betrayed and untrusting, in addition to being out $2500,00, Technically legal (swindle), but morally abhorrent and ethically bankrupt. Enjoy the spoils of business, Mr. Brenden Forget! You would have made a lot more off a loyal customer with 20 years of doing business with you. Not very smart business practice! I am banned from that dealership for asking for my deposit back. I would not feel safe entering the building without a police escort!

I am devastated and confused. I have done business for over 20 years with Somersworth Nissan. I have trusted them to keep me and my car safe and functional. I have bought 3 vehicles from them. I used their service department exclusively. I recently put a deposit on a new car. I visited another dealership and changed my mind...nice color and a better deal. When I called Somersworth Nissan to tell them I would not be buying their car, they said my deposit was nonrefundable. I was given not any paperwork except a receipt for my deposit. I never took the car off the lot. I did not put insurance on it. The worst part of this situation is that the service manager treated me shamefully. He yelled at me over the phone and berated me so badly that I was in tears. I took Dana with me when I went back to Somersworth Nissan because I felt unsafe. We were told that he would not talk to us and we had to make an appointment. After 2 hours of waiting, Dana knocked on the sales manager's door and said we had to leave for graduation. He was rudely yelled at, "I told you to leave 2 hours ago." When we were leaving the store, the sales manager yelled at us over the intercom to "Leave the store immediately or they would call the police to have us removed." All this because I waited politely to get my refund. This is the kind of behavior that destroys the reputation of a business and gives car salesmen a bad rap. If you have any influence at Somersworth Nissan, please let them know that you think their behavior was unprofessional, unethical, and possibly illegal.

I purchased my vehicle from Somersworth Nissan on April 14th, 2025. Just two days later, the battery warning light began turning on intermittently. Concerned, I called the dealership—something I was specifically encouraged to do by three different managers during the purchase process should any issues arise. When I reached out, I was connected to the General Manager, Trevor Baker. Unfortunately, my conversation with him was far from helpful. He dismissed my concern, saying, “If it runs OK, it’s not a problem,” and added, “If it’s the battery, we’re not paying for that—you only have the 30-day powertrain replacements.” He even suggested it “could be a dummy light,” further minimizing the issue. I explained that I transport elderly individuals for work, as well as my grandchildren, and expressed my concern about a potential breakdown. I asked if the dealership would cover a tow if something happened. His response was, “Do you have AAA?”—a comment that felt both dismissive and insensitive. I wasn’t asking for a guarantee—just a simple check to ensure there was no serious issue. During the purchase, we were reassured multiple times by management that we could reach out with any concerns. After my interaction with Trevor, it’s clear those promises were hollow. It makes me wonder if I would have been treated differently had my husband made the call instead. Eventually, Trevor scheduled an appointment for the following day. The service department, in contrast, was excellent. They thoroughly inspected the battery, terminals, alternator, and related systems. The service advisor reassured me that I did the right thing by calling and that the vehicle appeared to be in good shape. That said, I will not be returning to Somersworth Nissan for any future service. The way I was treated by Trevor Baker and the apparent disregard for customer care at the management level was unprofessional and disappointing. I expected better. P.S The salesmen are the best! It’s my opinion that without them they wouldn’t have a business. Mary D. Waterboro

We had a great experience! Mike Mowry was great going over car details, Brandsmith helped us the day of going over all the paperwork. Ryan was my first contact he and Lacey helped me prior buying this 2025 Rouge over the phone so we only had to make one trip they did all the magic behind the scene they were fantastic! The owner personally called me and gave me a purchase price and my trade in offer. They had sold the car I was interested in and were able to get me the same exact same car. I am so happy! Thank you Somerworth Nissan!

Mike Mowry made our buying experience very pleasant! Would definitely recommend him to others. Thank you Mike!!

Mike M. was our sales person and he was fantastic! He understood our budget, our needs and offered great recommendations! We found a perfect car for our 19 year old daughter! The process was easy, friendly and quick. Definitely recommend Somersworth Nissan and when you go, ask for Mike M!

I was searching for a newer Rogue to replace my 2014 (that currently still runs with 258,000 miles on it-buy a Nissan!!). I was looking for something used with low miles, and Somersworth Nissan had the best selection of Rogues with the most competitive prices I could find after scouring the internet for 2 weeks straight. I went in, and was quickly matched up with Mike M. He was awesome throughout the car buying process; friendly, knowledgeable about the features, and just all around great. I was straight and to the point, and he was very accommodating to that; not a pushy salesman, but listened to all of my wants and made sure I got what I was promised. Highly recommend working with Mike M. at Nissan Somersworth!!

We had a wonderful car shopping/buying experience with Mike Mowry. Our lease was ending and we needed to get into a new vehicle pretty quickly and Mike made the process very simple and seamless. We had the added bonus of working with Trevor and Dustin as well- they were all so very helpful and delightful to work with!

Sharing a very NEGATIVE experience with Somersworth Nissan. We purchased a used vehicle recently and within days had to replace the clutch, costing us $2,000. We told Somersworth Nissan management, and they were dismissive and offered a measly $250 service credit- far from reasonable. We did buy an extended warranty. After not coming to a fair resolution with the management team, we escalated it to the owners. After further conversations we agreed to split the cost 50/50 and to sign a statement stating we wouldn’t talk negatively about our experience publicly, at their request. The owner suddenly backed out of the agreement when we said we were “okay” with this offer vs. saying we were “happy”, and we were told we had a “bad attitude.” A business that refuses to take accountability for selling a faulty vehicle and treats their customers with such disrespect does not deserve anyone’s trust. If you are considering buying a new car from Somersworth Nissan, proceed with extreme caution.