Banister Nissan of Norfolk

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4.8
(388 reviews)
Visit Banister Nissan of Norfolk
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Service Sales
Monday 7:30am–5:00pm 9:00am–8:00pm
Tuesday 7:30am–5:00pm 9:00am–8:00pm
Wednesday 7:30am–5:00pm 9:00am–8:00pm
Thursday 7:30am–5:00pm 9:00am–8:00pm
Friday 7:30am–5:00pm 9:00am–8:00pm
Saturday 8:00am–3:00pm 9:00am–7:00pm
Sunday Closed Closed
New (757) 852-0271 (757) 852-0271
Used (757) 852-0323 (757) 852-0323
Service (757) 644-0429 (757) 644-0429

Inventory

See all 118 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2021.
With so many things outside of a customer's control we believe the least a dealership can do is treat people right.

Banister makes buying a vehicle better by leading with our hearts and finding friendly efficient ways to satisfy each person's wants and desires.

We make the experience fun and fulfilling because we're motivated by care respect and thankfulness.
Delivering Great Car Buying and Service Experiences Every Day

Service center

Phone number (757) 644-0429

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.8
(388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Worse Service ever

I can't believe the experience that I had from this dealership. I have a 2019 Nissan Pathfinder and I went to have my car fix and it took them month to fix my car also when the problem was found I got a price for it and when I finally got my car the price was diffence from the first founding. And sad part of it all is that I once I was ready to go get in my car it was open and things was not in place and thing was stolen out of it. This is unsat for a customer paying a lot of money to pick up their car and as question why it was open and thing stolen and all you can say is unfortunately we are not responsible for the thing you leave in your car. So people DO NOT GO TO THIS DEALSHIP, because they do not own up to accountabitity of your car when it in their care.

Dealer response

Tallen, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to me Butch Milam Owner loyalty Service Department 757-802-9612. Thank you have a great day.

4.0

Thank you D. Delaney

My salesperson was very professional and extremely knowledgeable about the business. Showed patience and compassion for my concerns as we went through the buying process. I had issues with my vehicle before I ever reached home. With no hesitation they directed me to bring it back the next morning, reassured me, and scheduled repairs. I truly appreciate the follow-up and attentiveness to my concerns. I would recommend D. Delaney to anyone looking to make a purchase.

Dealer response

We appreciate your positive review about your recent experience with us! W. Newell thank you for the kind words and we look forward to taking good care of you in service. Butch Milam Owner loyalty manger Service Department 757-802-9612.

5.0

Banister Nissan Norfolk

I had the pleasure to meet Pedro Caro, nice guy, very helpful and very knowledgeable with all the cars.

Dealer response

Hi Jason Olimpo, thank you so much for your positive comments about Banister Nissan Of Norfolk! If you have any further questions, please give us a call. We're always happy to help!

5.0

Fast, friendly, and proficient help at this dealership.

Fast, friendly, and proficient help at this dealership. Jose was awesome and hooked me up with the best salesman, Pedro. Together they both helped me with what I needed with professional ease.

Dealer response

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you! We are thrilled to know that we can be of service to you during your recent visit. Congratulations on the purchase of your new vehicle! Thank you for choosing Banister Nissan of Norfolk!

5.0

Impressed

Dealership and associates were first class. I live over 2 hours away but the experience was worth the trip. Job well done.

Dealer response

Thank you so much for taking the time to rate your experience, Kevin! We realize you live far away, and we want you to know that we are very grateful to earn your business here at Banister Nissan of Norfolk!

5.0

Pedro from Banister Nissan Norfolk is great!

Pedro did an amazing job in helping me find a new car at a great rate. Not only was I walked through the entire process, but Pedro also took great care in explaining everything clearly to me. I was fortunately given a great car and great rates all thanks to Pedro. I highly appreciate his help and would 100% recommend him to anyone who speaks Spanish. Pedro me ayudo en cada paso de el proceso y me explico en gran detalle todo lo que necesitaba saber. Me ofreci� un buen precio y un carro fant�stico. Yo recomendar�a a todos quien hablan espa�ol a visitar a Pedro. Muchas gracias por el servicio excelente!

Dealer response

Thank you for your 5-star review, Yovanna! We are thankful to earn your business here at Banister Nissan of Norfolk!

5.0

Purchasing a car

This was one of the fastest and easiest processes in buying a new car. Pedro made everything so much easier due to my crazy work schedule. I really appreciate all of his help and hard work he put into making this deal happen?Thank you so much Pedro

Dealer response

Hi Gaylynn Johnson, thank you so much for your positive comments about Banister Nissan Of Norfolk!Gaylynn thank you for the kind words and we look forward to taking good care of you in service. Butch Milam Owner loyalty Manger Service Department 757-802-9612.

5.0

Pedro is amazing he helped me out alot.

Pedro is amazing he helped me out alot. I really appreciate him he always gives me the best deals.

Consumer response

Pedro is Amazing

5.0

Amazing experience!

Johnathan was very helpful in giving me all the information I needed for finding my perfect car. I would recommend him and Banister of Norfolk to anyone!

Dealer response

Melisa Mayzik, thank you for your kind review; we are happy to pass along your comments to the team here at Banister Nissan Of Norfolk! Warmly, Angela Freeman Your Owner Loyalty Manager (757) 802-9615

5.0

Mrs. Williams

My sales person Clayton Porter was Excellent. He provided outstanding customer service and was impeccable and knowledgeable.

Dealer response

Michelle Williams, we are so happy to read such a great review about Banister Nissan Of Norfolk! Michelle thank you for the kind words and we look forward to taking good care of you in service. Butch Milam Owner Loyalty manger Service department 757-802-9612.

See all 388 reviews