Banister Nissan of Norfolk

4.4 out of 5 4.4

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
54 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 5, 2020

    Great atmosphere and got me in the vehicle that I wanted in no time!

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    Shopped for a new car
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    Dealer Response

    Thank you again for taking the time to let us know how we did. Your satisfaction is our top priority. Warmly, Angela Freeman Your Owner Loyalty Man...ager (757) 802-9615

  • 5.0 out of 5
    October 28, 2020

    When I walked in this establishment they made me feel welcomed and that was a good vibe. The young lady that help me was named Jasmine Scott. When I say... this young lady was good, she really was. She put her all into this. She helped me get a SUV. She picked the color so when I seen it I said how did you know I like this color, she smiled. She got things set up for me on my car. I want to say Thank you Jasmine you are a wonderful person and sales person. Keep doing what you do. I would recommend you you get "10" rating from me. I would recommend you to family and friends Thank you

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    Does recommend this dealer
    Shopped for a used car
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    Dealer Response

    Hi Barbara Wiggins, thank you so much for your positive comments about Banister Nissan Of Norfolk! We look forward to your next visit! Take care! Butc...h Milam Owner loyalty Manger Service Department.

  • 5.0 out of 5
    October 22, 2020

    I came to banister after visiting a total of 3 other dealerships, what brought me in was their website UNMATCHED, to say the least. My husband met with... Jean Castel upon arrival (I was on the phone) from the first meeting I was impressed, my husband asked for and appraisal thats it thats all. There was no pressure to buy although I ultimately did but Mr. Castel made this process as smooth as possible. I met with Mr. Castel within the same week, I didnt have to beg for my numbers he was extremely transparent, and knowledgeable. I took my brand new Altima home that same night, Id never bought brand new before so that was an experience in its self. Jean assisted me with transferring carseat base securely, and helped me setup functions and understand my new car before taking it home. Helping set my Bluetooth is a life saver because I am not tech savvy. Also because Im 5,11 Castel also showed me how to make my steering wheel comfortable. Now my husband is coming in for his new car and refuses anyone else Castel is our go to. Also our 9 year old son is extremely obsessed with him. New Nissan family also my car needed an inspection before Nissan would purchase for trade so Jean walked me over and made sure to introduce me to service, got my car in and out. Everyone even Aaron was friendly from finance I absolutely love this dealership.

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    Shopped for a new car
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    Dealer Response

    Hi Carmen Hughes-Thurmond, thank you so much for your positive comments about Banister Nissan Of Norfolk! We look forward to your next visit! Take car...e! Carmen thank you so much for your kind words if there is anything we can do for you please reach out thank you again. Butch Milam Owner Loyalty Manger Service Department 757-802-9612.

  • 5.0 out of 5
    October 21, 2020

    My wife purchased a 2019 Rogue at Banister Nissan. She was telling me to go talk with Jean at Banister Nissan. I wanted to go somewhere else to shop for... a truck; but she told me how nice, friendly, and clean the place where. I decide to check out the place. When I walked into Banister Nissan the salesperson and his team was professional and well dress in their suits and ties. Jean took his time in showing me what was on the lot. I test drove the Titan 2020 (black). I felt like a king getting a new toy. Jean took time to explain all of the functions Tian had on the truck. It was a great experience from the salesperson to the person who did my financial paperwork. I would recommend Jean and the team anyrime. Keep up the good work Jean.

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    Dealer Response

    We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care! Butch Milam Owner Loyalty Mang...er Service Department 757-802-9612.

  • 5.0 out of 5
    October 17, 2020

    My sales person was great. He did what I ask him to do without any hustle. He was very professional and his work ethic was off the charts. Thank you for... the sale.

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    Shopped for a new car
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    Dealer Response

    Hi Charlotte J Foster, thank you so much for your positive comments about Banister Nissan Of Norfolk! If you have any further questions, please give u...s a call. We're always happy to help! Butch Milam Owner Loyalty Manger Service Department 757-802-9612.

  • 5.0 out of 5
    October 1, 2020

    All the employees were so courteous and helpful. My wife and I had a great experience shopping for our new car. Exceptional service!

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    Dealer Response

    Thank you again for taking the time to let us know how we did. We are so happy to read such a great review about Banister Nissan Of Norfolk! We hope y...ou have a great day! Warmly, Angela Freeman Your Owner Loyalty Manager (757) 802-9615

  • 5.0 out of 5
    September 30, 2020

    I love my experience with getting my new car. I also told my co worker to go get her a car as well from the same dealer

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    Dealer Response

    Jean Castelo, we are very happy we could provide you with a positive experience! Warmly, Angela Freeman Your Owner Loyalty Manager (757) 802-9615

  • 5.0 out of 5
    September 25, 2020

    Great dealership and staff in and out in no time, I would recommend them to a friend or family member.

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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call.... We're always happy to help! Thank you again Butch Milam Owner Loyalty Manger Service Department 757-802-9612.

  • 5.0 out of 5
    September 24, 2020

    Excellent customer service by sales associate Reginald Ferebee.

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    Dealer Response

    Rogelio Turnbull, thank you for your kind review; we are happy to pass along your comments to the team here at Banister Nissan Of Norfolk! If you have... any further questions, please give us a call. We're always happy to help! Butch Milam Owner Loyalty manger Service Department 757-802-9612.

  • 5.0 out of 5
    September 17, 2020

    The customer service was exceptional. I was thoroughly explained the full process and was presented with the vehicle that I requested with the price range... that I was looking for. I would definitely recommend this dealership to family and friends as I was highly satisfied. I will certainly return for future purchases.

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    Dealer Response

    We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or... stop by. Have an awesome day! Butch Milam Owner Loyalty Manger Service Department 757-802-9612.

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