Banister Nissan of Norfolk

2.8 out of 5 2.8

Reviews

2.8 out of 5 2.8
25 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 2, 2019

    Amazing experience! Bernard Branch was professional and personable. He made the experience of buying a new car a much more positive one than I have had... in the past. We love our new Nissan Rogue Sport!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello "Happy Couple" Banister Nissan of Norfolk welcomes such positive feedback. "HAPPY COUPLE" "5-STARS" "AMAZING" "PERSONABLE" "LOVE" All of the...se sentiments are greatly appreciated. Thank you for encouraging us to keep customer service as a Top Priority! Angela Freeman Your Owner Loyalty Manager (757) 802-9615

  • 1.0 out of 5
    February 21, 2019

    Took my car in for computer diagnosis as transmission would not shift out of low gear. they said I needed a new $5000 transmission and a new motor mount.... I had car towed to reputable repair shop and two hours later it was fixed. it needed a $200 transmission sensor and did not need motor mount. Banister refused to refund the diagnostic fee the charged for a completely wrong diagnosis. Beware they are a scam!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are disappointed to learn of your experience here at Banister Nissan Of Norfolk, but will take this opportunity to improve. Angela Freeman Your Ow...ner Loyalty Manager (757) 802-9615

  • 1.0 out of 5
    December 1, 2018

    Bought my car of them in July, 2017 and have been compliant with maintenance. Started hearing a slight whistling sound and asked during SEVERAL regular... maintenances to check my breaks; each time I was told everything was ok and brakes were fine. Got car inspected and passed. Went back the following month (mind you, several months have passed at this point) to inquire about the sound AGAIN and was told, to my surprise, I barely passed inspection. When I asked why, I was told because of my brakes! Instead of paying the $450+ they charged just for the front brakes, I took my car elsewhere. Went for regular maintenance another time and asked them to check my tires. Was told it was time to rotate them anyway, so I consented to pay for this service. My car had been feeling a little "different" on the road before then, so this was the perfect opportunity to see if something was wrong with the tires. Nope, said everything was A-OK. After about a week, the car still had that little wobbly feeling, so I took it to one of the tire stores and the person there told me I had a tire that needed to be changed out or it would eventually blow out on me. That's when I called and went to Bannister Nissan to talk to the GM about filing a formal complaint, as I am a single woman and the 2 mishaps could have cost me my life, since NO ONE there informed me of these major issues with my car. After they "investigated" and reviewed the tapes, one of the managers told me the tech did rotate my FRONT tires, but not the back! I paid to have ALL the tires rotated, so my rationale was if he didn't rotate the back tires, obviously, there was an issue, but NO ONE informed me and I was planning to take a road trip to GA in the next few weeks. What do you think could have happened if I had driven several hundred miles on that tire?! Instead of providing me with the paperwork to file a formal complaint, I was told by the GM to send him an email and he would provide the point of contact info for the owner and corporate. When I emailed him, instead of providing info that I asked for, he stated that he would forward my email to another manager! The manager called and left a message; I returned the call and left a message, but have not received a call back to this day, which is why I'm writing this review! And yes, I am still contacting corporate regarding the lack of communication between the customers and staff regarding major and, potentially, life threatening issues going on with their customers' cars. I am a single mother, who does a lot of traveling and had other car professionals not informed me of the issues with my car, I may not be here today. I believe the regular "free" maintenance is to get you to come in so they can tell you how your cabin filter needs to be changed for $250, but wait until your rotors are xxxx near gone, before informing you of brake issues, so they can charge you more and feel that a tire is so bad, that they don't rotate it and they DON'T inform you about it, even when asked. I'm not even sure if they are really changing the oil at this point. Watch these snakes closely and ladies, go in for your regular maintenance (perhaps, the Chesapeake location), but have someone else to look over your car to make sure you and your family are safe because these people could care less. By the way, this review is just the beginning; no need to call me now. Just provide the info and paperwork for me to contact corporate.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    June 28, 2018

    My wife bought a car from this dealership 3 years ago. Ever since, we have received at least 2 spam letters a week from the dealership offering to buy... back the car for less than that is owed. This dealership obviously is fueled by negative equity trading and even went as far as to start spamming through a PO box in Kentucky with no return address. They also send the letters to a name similar to my wife’s, but in the male tense. HELLO!!! We spent 13k at your dealership and you can’t even get a name right??? I would recommend looking elsewhere or specifically request to be removed from there physical letter mailing address. Other than those issues, it was an average buying experience, and the car has been great. Just beware that they want negative equity cars and will sell you expensive financing and will outwardly try to keep you underwater on your loans if you let them.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 14, 2018

    Jean is wonderful! I had a great experience & would refer him to anybody! Car buying as we all know can be stressful but he was able to make the process... so much easier. I got the car I wanted and I love it!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 26, 2017

    Leased fast and excellent service, hope their services is great too i have not had to take the car for oil check yet but all other is great, happy overall.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 10, 2017

    I had an interesting time while shopping for a new car at Nissan of Norfolk. The people there were real concern about me getting what I could afford while... buying a car. The dealer that worked with me name is. Aquino he was so helpful his manager too. All the dealers were. They all made sure that I was satisfied with purchase that I made. I love Nissan of Norfolk and you will too.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 1, 2017

    Kristal Boss Lady of Cars was the best, I have ever experienced. Everyone at Nissan of Norfolk is wonderful but, Kristal getso it done. She'Lloyd get you... what you are looking for in no time. Thank you, Nissan of Norfork and Kristal! You guys are the best!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 28, 2017

    Krystal is an awesome sale person she really go out of her way to make you feel like you are the only one in the world purchasing a car. She make you... feel very comfortable and hassle free its wonderful. I hope she never leave Nissan they need more sale person like her, she is the best. I am still in love with may Murano

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 28, 2017

    Rob W was very helpful. Great service, friendly, and knowledgeable.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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