This was the second vehicle we purchased at Ackerman. I was noting the numbers while we were looking so I had a good idea of what our payments should be.... Between salesman Quin and finance guy John, they slipped in some kind of extended warranty. I questioned it at the time but they teamed up with some double talk. Got home, found the discrepancy, immediately called and a add if we didn’t want it. My husband went in, told them again, and said that the payment needed to be adjusted. They said they’d make a call. We hear nothing for two weeks. A notice came today saying we’ll receive a check in the next 30 days payable to Toyota! So now we are still stuck with the higher payment and have to get the check to Toyota. Last vehicle we buy here. Oh, and both cars we’ve purchased apparently belonged to a retired city judge
I bought a 2013 fj cruiser from here and overpaid by close to 10k to my embarrassment. To be fair, I didn't do much research and went in extremely naïve.... This was my first new vehicle that I bought for myself and was unprepared. That being said, when I tried to negotiate they wouldn't budge a single cent and where extremely rude as if me even thinking I could negotiate a smaller price was ridiculous. I was also miss directed when the sales associate said they would take the price of sales tax off the vehicle if I traded in my old beater. I only found out when we were about to sign the papers that this wasn't true, and only then would the sales manager come out to meet me. At which point he informed me that I had been lied to about many other points of our deal. I should have walked away then and I regret giving them my business. There are plenty of other dealerships out there, go to any other one besides Ackerman.
Went in to buy a new truck and paying cash which apartely doesn’t mean much anymore and we’re treated awful!! Came within $400 of making the deal and... this was after the sales guy told me if I wanted more money to go buy a Chevy then the sales manager came out! Sorry me and my husband have been In sales together for over 80 years combined and he could not even walk out and shack our hand and introduce himself to us and walked out with a attitude! Sorry I will take my hard earned cash somewhere else! All over $200 deal! Didn’t matter they were rude and I am sorry I can spend my some somewhere else!
Very high prices on everything stay away from this dealership do your homework before you go there and decide to buy anything they are very expensive this... is just my opinion based on my observation.
Steve took car of us from start to finish. Cars were clean and detailed. Easy buying process. Definitely recommend Ackerman for new, used or service. Large... selection and customer focused.
Went to purchase a vehicle, made an apt to see it, and when I went to test drive there was trash and clothing and dirt all inside the vehicle. Overpriced... and car had 400 miles over the stated miles online.
This was the best car-buying experience I’ve ever had. David Henley was kind, patient, knowledgeable, and prompt when helping me buy my new Prius. I walked... in expecting to get into a used car, only for David and the finance manager to help improve my situation with a brand new Prius at an incredibly low price! These people really care about not letting people get upside down in a loan that only hurts them in the long run. I will absolutely be returning here when my wife and I are ready to purchase a new mini van for her.
Service techs don't know what they're doing. Go somewhere else.
The sales team at Ackerman Toyota took all the stress out of our car buying experience. We had seen the car we were interested in via cars. Com and when... we arrived at the dealership they took great care of us. We were leaving the lot with our new used car in no time. If we are in the market for another car we will certainly place Ackerman Toyota at the front of the line
I bought an expensive car from Ackerman Toyota and it was as easy as 1-2-3. I received pictures of the car within an hour or less of my demand and was... always kept in the loop. They even overnighted the necessary documents. Highly recommend this dealership.