Reviews
Great experience at Dean Team VW.
Great experience at Dean Team VW. Great service and professionalism. Would buy my next car from them without a doubt.
Great experience at Dean Team VW.
Great experience at Dean Team VW. Great service and professionalism. Would buy my next car from them without a doubt.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Dylan, for your kind review. We are delighted to hear that you had a great and a professional experience at Dean Team of Kirkwood. We greatly appreciate your support, your loyalty and your business. Please let us know if you need anything. Happy motoring!!
they're financing is absolutely horrible.
they're financing is absolutely horrible. I went to Carvana, and another place called Queen motor company which is a joke on the wall place in Indiana and got a 7.5% interest rate. Dean team acted like they were doing me a favor at 12.5%. Rhey would not budge either. stay away
they're financing is absolutely horrible.
they're financing is absolutely horrible. I went to Carvana, and another place called Queen motor company which is a joke on the wall place in Indiana and got a 7.5% interest rate. Dean team acted like they were doing me a favor at 12.5%. Rhey would not budge either. stay away
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great team and people to work with.
Great team and people to work with. Everyone has a client serving approach and made my day in assisting me today! Thanks Dean Team for all you do. See you next trip with my Bug .
Great team and people to work with.
Great team and people to work with. Everyone has a client serving approach and made my day in assisting me today! Thanks Dean Team for all you do. See you next trip with my Bug .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding!! Thank you, Todd, for your review and your kind compliments on our Service Team. We are delighted to know that our Service Team at Dean Team of Kirkwood provided you with a positive experience. We greatly appreciate your loyalty, your support and your business, and we look forward to assisting you with any future service needs!!
Derek helped me troubleshoot a few really simple things
Derek helped me troubleshoot a few really simple things with the technology of my new truck, all in the matter of minutes. Nothing was wrong with the truck they sold me, just a bit of user error that had me in a panic! I’m really grateful for the quick and kind service.
Derek helped me troubleshoot a few really simple things
Derek helped me troubleshoot a few really simple things with the technology of my new truck, all in the matter of minutes. Nothing was wrong with the truck they sold me, just a bit of user error that had me in a panic! I’m really grateful for the quick and kind service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Absolutely outstanding, thank you JT for your kind review and compliments on Derek. We are delighted to know that Derek at Dean Team of Kirkwood was able to help troubleshoot a few really simple things and that the process was very quick and friendly. We greatly appreciate your support and your business. Let us know if you need anything. Happy motoring!!
Dealing with Grant Winnett in the Finance Department made
Dealing with Grant Winnett in the Finance Department made the transaction so smooth and easy. He was so personable and down to earth. I would highly recommend to everyone.
Dealing with Grant Winnett in the Finance Department made
Dealing with Grant Winnett in the Finance Department made the transaction so smooth and easy. He was so personable and down to earth. I would highly recommend to everyone.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding!! Thank you, for your kind compliments on Grant, and your review. We're delighted to know that Grant in our Finance Department here at Dean Team of Kirkwood provided you with a personable and a down to earth car buying experience all while making the transaction smooth and easy. We greatly appreciate your kind compliments, your high recommendations, your support and your business!! Please let us know if you need anything!! Happy motoring!!
Dean Team VW Kirkwood started out with a great
Dean Team VW Kirkwood started out with a great experience; Michael and I did the deal for a used Eos online; he picked us up and welcomed us. BUT the car had not been prepped, no gas, dirty, blocked in, AND the passenger seat was inoperable, locked. SERVICE would not fix it, "takes too much time". My brother and I were assured by Michael and others to take car "We will take care of it "so we drive off in Eos and had it fixed for $358.44 back in MN. Four months of calls, emails and broken promises by Michael and Bridget at Dean Team VW Kirkwood. I got $0.00. SAD. Beware!
Dean Team VW Kirkwood started out with a great
Dean Team VW Kirkwood started out with a great experience; Michael and I did the deal for a used Eos online; he picked us up and welcomed us. BUT the car had not been prepped, no gas, dirty, blocked in, AND the passenger seat was inoperable, locked. SERVICE would not fix it, "takes too much time". My brother and I were assured by Michael and others to take car "We will take care of it "so we drive off in Eos and had it fixed for $358.44 back in MN. Four months of calls, emails and broken promises by Michael and Bridget at Dean Team VW Kirkwood. I got $0.00. SAD. Beware!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Michael Barnett of Dean Team Kirkwood and I did a deal on
Michael Barnett of Dean Team Kirkwood and I did a deal on the internet and in calls for a used EOS. He picked up my brother and me at the airport. The car was dirty, out of gas, blocked in and the passenger seat was inoperable. Service said, "Electrical, no time to fix it". Michael and the manager and finance said, "We will take care of it". So we drove off and I had it repaired in MN for $358.44. Four months of calls, texts, and emails with Michael and Bridget Sampson with great promises but no payment. BEWARE, do not close drive off without a written promise on defects!!!
Michael Barnett of Dean Team Kirkwood and I did a deal on
Michael Barnett of Dean Team Kirkwood and I did a deal on the internet and in calls for a used EOS. He picked up my brother and me at the airport. The car was dirty, out of gas, blocked in and the passenger seat was inoperable. Service said, "Electrical, no time to fix it". Michael and the manager and finance said, "We will take care of it". So we drove off and I had it repaired in MN for $358.44. Four months of calls, texts, and emails with Michael and Bridget Sampson with great promises but no payment. BEWARE, do not close drive off without a written promise on defects!!!
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
My Interaction with Alex was good.
My Interaction with Alex was good. I need to know when was the oil change done. I see some granular gains on the front wind shield. The car was delivered unwashed and I see the sticker glues not cleaned on the left rear passenger window.
My Interaction with Alex was good.
My Interaction with Alex was good. I need to know when was the oil change done. I see some granular gains on the front wind shield. The car was delivered unwashed and I see the sticker glues not cleaned on the left rear passenger window.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review. We are delighted to hear you had a positive sales experience with Alex. If you have questions or concerns, please contact Alex your sales representative.
I've bought many cars this by far was the easiest and
I've bought many cars this by far was the easiest and smoothest transaction. I recommend Mel as a sale person he went above and beyond before I even got to the dealership. Didn't beat around the bush and was helpful. Also Grant and Coloney were two amazing finance magicians! 10 out of 10 do recommend.
I've bought many cars this by far was the easiest and
I've bought many cars this by far was the easiest and smoothest transaction. I recommend Mel as a sale person he went above and beyond before I even got to the dealership. Didn't beat around the bush and was helpful. Also Grant and Coloney were two amazing finance magicians! 10 out of 10 do recommend.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Absolutely outstanding!! Thank you, Tiffany, for your outstanding review!! We're delighted to know that Mel, to Connelly, to Grant, all our Team at Dean Team of Kirkwood provided you with an extremely personable, and smooth car buying experience. We greatly appreciate your high recommendation's, outstanding compliments, your support and your business!! Let us know if you need anything!! Happy motoring!!
*** Dean Team Crooks - Avoid at All Costs!
*** Dean Team Crooks - Avoid at All Costs!** This dealership engaged in outright fraud by failing to disclose that the vehicle I purchased had a branded title. This information was intentionally hidden from me. Their deceptive practices forced me to take legal action in small claims court. Thankfully, I was able to prove their wrongdoing and win my case. Even their competent lawyer was unable to defend their fraud. **I strongly advise anyone considering purchasing a vehicle from any Dean Team Crooks to steer clear.** Their lack of integrity and disregard for the law is unacceptable. Do not fall victim to their deceitful tactics. **I urge you to share this review with others to warn them about this unscrupulous dealership.**
*** Dean Team Crooks - Avoid at All Costs!
*** Dean Team Crooks - Avoid at All Costs!** This dealership engaged in outright fraud by failing to disclose that the vehicle I purchased had a branded title. This information was intentionally hidden from me. Their deceptive practices forced me to take legal action in small claims court. Thankfully, I was able to prove their wrongdoing and win my case. Even their competent lawyer was unable to defend their fraud. **I strongly advise anyone considering purchasing a vehicle from any Dean Team Crooks to steer clear.** Their lack of integrity and disregard for the law is unacceptable. Do not fall victim to their deceitful tactics. **I urge you to share this review with others to warn them about this unscrupulous dealership.**
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase