Dean Team Volkswagen of Kirkwood Hours
Oil, Filter Change
Wheel Alignment (4WD)
Read reviews that mention:
I have purchased from Dean Team before and was looking forward to the experience when we decided to check out the vehicle. Craig Currington, the salesman... who greeted us and helped us with our purchase was very friendly, personable, professional and surprisingly familiar with the vehicle we were interested in. He made our decision to buy an easy one to make. Unfortunately, our encounter with Bill Van Oyen, the finance manager, was not as rewarding as with Craig. Bill became indignant when I told him I had no interest in purchasing an extended warranty or a "wheel and tire" program...or any other added service. He asked what I planned to do if the car broke down and whether I knew how expensive repairs could be. I said that I understood the financial risk and was comfortable with it. Bill then asked if my business had been impacted by COVID-19, to which I replied, "thankfully, as a gov't contractor, it had not." He responded that I should "thank the man at 1600 Pennsylvania Avenue" for my financial comfort. I was flabbergasted that he brought up politics during a business transaction. That seems especially unprofessional and a much higher risk from a customer relations perspective than the risk I accepted by choosing not to buy an extended warranty. I sternly replied that "I wouldn't thank the man at 1600 Pennsylvania for anything". He replied "I guess you don't agree with him on social issues" and I replied that I don't find anything agreeable about "that man". At some point, Bill expressed that he could tell by my zip code that I live "in the city". He decided it was time to tell us how fortunate he was to live in Wildwood where it is quiet and safe; where you don't even have to lock your doors. I told Bill that I had lived in West County and decided it wasn't a lifestyle or culture that interested me. I would definitely seek out Craig on a future purchase, and would readily refer friends to him. However, the thought of having to deal with Bill again would not encourage me to return to Dean Team Kirkwood. It was a miserable and insulting experience that I would not choose to repeat.
Thank you Glen for your review! We deeply apologize for your experience with finance and we would love to discuss your experience with you at your con...venience. Please contact our Customer Service Manager, Marissa Reno at (314) 402-2237. We always strive for all of our customers to feel like they are apart of our Team here at Dean Team and feel comfortable and confident in their purchase process and excited to come back! We greatly appreciate your business and your support and we hope to regain your confidence in our Team. Thank you!
Kat was very nice! But Dean Team in general is shady. The truck I bought was scratched up and they was supposed to do touch up work. When I got it it's... still not right and don't recommend them to anybody bc they are shady
Thank you for your feedback. We're sorry to hear you weren't happy with the way your truck was returned to you. We would like to make this right for y...ou. Please reach out to our Customer Service Manager, Marissa Reno, at 314-402-2237 to get this situation resolved. Thank you!
I found the exact car I was searching for and this dealership was above my expectations during the buying process.
I wrote early bout them messing up My Volkswagen Beetle and charging me to fix it I went on the reviews and now I see that they said they reach out to... me to fix the issues lies all lies I spoke with someone bout buying a car which I wouldn't do with them and I reported them to the bbb cause ripping people especially females out of their money isn't right
These issues have been addressed and finalized. 7/1/2020
John went above and beyond to take care of me! Highly recommend you ask for him, If he doesn't have what your looking for he will find it for you! True... customer service.
Thank you for your great review! We're glad to hear John was able to provide you with a positive car buying experience and get you exactly what you we...re looking for. Enjoy your upgrade!
We had a wonderful experience with Dean Team and our sales person John. We purchased the car for our daughter and she is thrilled with her new car. I recommend... this dealership and John for any of your future purchases. We will be back!
Hi there! Thank you for your review and for choosing Dean Team VW! We're glad to hear John was able to find the perfect car for your daughter and prov...ide you with a positive experience!
Connolly was amazing and easy to work with. From the time I first contacted him online, to the test drive, to the day I picked up my new Raptor. Connolly... and the Dean Team VW of Kirkland were extremely professional and outstanding at what they do. They walked me through each step of car buying process and made sure I understood everything without feeling overwhelm. I highly recommend Connolly and the Dean Team the next time you're in the market is a new vehicle!
HI Jason! Thank you for your great review, we're glad to hear Connolly was able to provide you with a positive car buying experience. Enjoy your new R...aptor!
You know "want vs. need!" Thankful for my salesman John who was able to get me in an excellent situation where I didn't have to give "want vs. need" a... thought. I got my dream car - this was an excellent experience from start to finish. Thankful for my salesman John who was able to make this happen!
Hi there! Thank you for your great review and for choosing Dean Team! We're glad to hear John was able to provide you with such a positive experience ...and that we were able to get you into your dream car!! Enjoy that Audi!
The two gentlemen I worked with ( Brent & Bill) from sales and financial were professional and kind, ensuring to help me not to only get into a vehicle... I liked but could afford! I am so happy with the outcome and of course the car!
Hi there! Thank you for sharing your feedback with us. We're so glad to hear Brent and Bill were able to provide you with a professional and kind expe...rience and that you're loving your new vehicle! Thanks for choosing Dean Team!
From the test-drive to the final sale, every aspect of working with the employees of Dean Team was exceptional. I would highly recommend this dealership... to anyone looking to buy a new car.
Hi there! Thank you for your great review! We're glad to hear Connolly was able to provide you with a positive car buying experience and we greatly ap...preciate your recommendation to others. Enjoy your new VW!