[{"id":443859,"firstName":"Dave","lastName":"Schultz","titleText":"Sales Representative","emailTxt":"daveschultz@deanteam.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/5f946ec279da.jpg","drDealerId":27053,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":629204,"firstName":"Connolly","lastName":"Dean","titleText":"Sales Representative","emailTxt":"connellydean@deanteam.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27053,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":559619,"personPtyId":54142492,"firstName":"Bill","lastName":"Van Oyen","titleText":"F & I Manager","emailTxt":"billvanoyen@deanteam.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/564984c9f604.jpg","drDealerId":27053,"dealerEmpStartDtUtc":"1541030400","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":591263,"firstName":"Shelby","lastName":"Diepenbrock","titleText":"Finance Manager","emailTxt":"shelbybrock@deanteam.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/c1609b8ed6b3.jpg","drDealerId":27053,"industryStartDtUtc":"1298937600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":524309,"personPtyId":46956428,"firstName":"Nick","lastName":"Berblinger","titleText":"Sales Representative","emailTxt":"nickberblinger@deanteam.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/41a42530783a.jpg","drDealerId":27053,"dealerEmpStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":470110,"personPtyId":34455437,"firstName":"John","lastName":"Townsend","titleText":"Sales & leasing Representative","shortBioText":"I love what I do!!!! I take great pride in assisting my friends and family in finding them the right car, truck or SUV that will fit their needs...","emailTxt":"j.townsend20@yahoo.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":72,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/531254e9c8d8.jpg","drDealerId":27053,"dealerEmpStartDtUtc":"1420070400","industryStartDtUtc":"1136073600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":526689,"personPtyId":44464465,"firstName":"Brent","lastName":"Morrow","titleText":"Sales Representative","shortBioText":"","emailTxt":"brentmorrow@deanteam.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/a0ad5ebae91e.jpg","drDealerId":27053,"dealerEmpStartDtUtc":"1527811200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562789,"firstName":"Craig","lastName":"Currington","titleText":"Sales Representative","emailTxt":"craigcurrington@deanteam.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/68a63054648c.jpg","drDealerId":27053,"dealerEmpStartDtUtc":"1541030400","industryStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":294522,"personPtyId":33139640,"firstName":"Brandy","lastName":"Peters","titleText":"Sales Representative","emailTxt":"brandypeters@deanteam.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/1c3946d68e52.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":568162,"firstName":"Scott","lastName":"Roberts","titleText":"Sales Manager","shortBioText":"I have been with the The Dean Team for just over 12 years. I pride myself on providing the very best buying experience possible for my customers. I can assure you a totally different buying experience. You will leave the dealership feeling great about your purchase/lease or leave having been given all the time and information needed to make the very best decision on your next vehicle. I offer a second to none buying experience with open, honest and transparent pricing. I invite you to come say hi and experience a better way to buy a car.","emailTxt":"scottroberts@deanteam.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/c85f996450b9.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":585485,"firstName":"Kathleen","lastName":"Bute","titleText":"Sales Representative","emailTxt":"kathleenbute@deanteam.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/db13576228c4.jpg","drDealerId":27053,"dealerEmpStartDtUtc":"1554076800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":228804,"firstName":"Anthony","lastName":"Sayer","titleText":"Service Advisor","emailTxt":"anthonysayer@deanteam.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/f4850508-7ef4-4c1d-b154-40bdc165f758.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":37801,"personPtyId":32025093,"firstName":"Colin","lastName":"Berndt","titleText":"General Manager","emailTxt":"colinberndt@deanteam.com","combinedEmpAvgRatingNbr":3.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/694b59ac7fd6.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":224153,"firstName":"Tom","lastName":"Morfeld","titleText":"Service Advisor","emailTxt":"tommorfeld@deanteam.com","combinedEmpAvgRatingNbr":3.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/34be3e14-6374-4551-9bfe-1b6b162976c8.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":124898,"personPtyId":31128810,"firstName":"Randy","lastName":"Carson","titleText":"Service Manager","emailTxt":"randycarson@deanteam.com","combinedEmpAvgRatingNbr":3.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/92e37837d711.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":155446,"personPtyId":32026439,"firstName":"Tom","lastName":"Ebner","titleText":"Sales Representative","emailTxt":"tomebner@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/09d9396f5107.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":156538,"firstName":"Bill","lastName":"Dean","titleText":"Owner","emailTxt":"billdean@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":124893,"firstName":"John","lastName":"Staab","titleText":"Service Advisor","emailTxt":"johnstaab@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/8e92cbe73e7f.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":124896,"firstName":"Tami","lastName":"Setzer","titleText":"Service Xpress","emailTxt":"tamisetzer@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/c8838ee60002.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":538812,"personPtyId":48198083,"firstName":"Allen","lastName":"Casey","titleText":"Parts Counter Representative","emailTxt":"allencasey@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/1c6719036792.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":299903,"personPtyId":32298649,"firstName":"D","lastName":"Becker","titleText":"Wholesale Parts and Collision Parts Specialist","emailTxt":"dbecker@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/8be6a709cc4f.jpg","drDealerId":27053,"dealerEmpStartDtUtc":"1044057600","industryStartDtUtc":"604713600","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":299905,"firstName":"Dennis","lastName":"Daugherty","titleText":"Parts Associate","emailTxt":"dennisdaugherty@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/877052295dbd.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":648504,"firstName":"Edin","lastName":"Hadziefendic","titleText":"Sales Representative","emailTxt":"edinhadziefendic@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27053/employees/22a700a4764d.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":608447,"firstName":"Katie","lastName":"Vonder Haar","titleText":"Executive Assistant","emailTxt":"katievonderhaar@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27053,"dealerEmpStartDtUtc":"1564617600","industryStartDtUtc":"1564617600","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":450496,"personPtyId":33886848,"firstName":"Marissa","lastName":"Reno","titleText":"Customer Service Manager","emailTxt":"marissareno@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27053,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":645232,"firstName":"Michael","lastName":"Pulliam","titleText":"Sales Representative","emailTxt":"michaelpulliam@deanteam.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27053,"dealerEmpStartDtUtc":"1590969600","certifiedEmployee":false,"deptDscrp":"Sales"}]

Dean Team Volkswagen of Kirkwood

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Dean Team Volkswagen of Kirkwood Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2014

Service

Tire Rotation

$20

Oil, Filter Change

$65

Wheel Alignment (4WD)

$109.95

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
615 lifetime reviews. Includes reviews of Dean Team Volkswagen of Kirkwood from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    June 19, 2020

    I have purchased from Dean Team before and was looking forward to the experience when we decided to check out the vehicle. Craig Currington, the salesman... who greeted us and helped us with our purchase was very friendly, personable, professional and surprisingly familiar with the vehicle we were interested in. He made our decision to buy an easy one to make. Unfortunately, our encounter with Bill Van Oyen, the finance manager, was not as rewarding as with Craig. Bill became indignant when I told him I had no interest in purchasing an extended warranty or a "wheel and tire" program...or any other added service. He asked what I planned to do if the car broke down and whether I knew how expensive repairs could be. I said that I understood the financial risk and was comfortable with it. Bill then asked if my business had been impacted by COVID-19, to which I replied, "thankfully, as a gov't contractor, it had not." He responded that I should "thank the man at 1600 Pennsylvania Avenue" for my financial comfort. I was flabbergasted that he brought up politics during a business transaction. That seems especially unprofessional and a much higher risk from a customer relations perspective than the risk I accepted by choosing not to buy an extended warranty. I sternly replied that "I wouldn't thank the man at 1600 Pennsylvania for anything". He replied "I guess you don't agree with him on social issues" and I replied that I don't find anything agreeable about "that man". At some point, Bill expressed that he could tell by my zip code that I live "in the city". He decided it was time to tell us how fortunate he was to live in Wildwood where it is quiet and safe; where you don't even have to lock your doors. I told Bill that I had lived in West County and decided it wasn't a lifestyle or culture that interested me. I would definitely seek out Craig on a future purchase, and would readily refer friends to him. However, the thought of having to deal with Bill again would not encourage me to return to Dean Team Kirkwood. It was a miserable and insulting experience that I would not choose to repeat.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Glen for your review! We deeply apologize for your experience with finance and we would love to discuss your experience with you at your con...venience. Please contact our Customer Service Manager, Marissa Reno at (314) 402-2237. We always strive for all of our customers to feel like they are apart of our Team here at Dean Team and feel comfortable and confident in their purchase process and excited to come back! We greatly appreciate your business and your support and we hope to regain your confidence in our Team. Thank you!


    Worked with:
    Bill Van Oyen

    F & I Manager

    (4.8) 58 reviews

    Craig Currington

    Sales Representative

    (4.7) 15 reviews

    Randy Carson

    Service Manager

    (3.4) 7 reviews

  • 1.0 out of 5
    June 14, 2020

    Kat was very nice! But Dean Team in general is shady. The truck I bought was scratched up and they was supposed to do touch up work. When I got it it's... still not right and don't recommend them to anybody bc they are shady

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We're sorry to hear you weren't happy with the way your truck was returned to you. We would like to make this right for y...ou. Please reach out to our Customer Service Manager, Marissa Reno, at 314-402-2237 to get this situation resolved. Thank you!


    Worked with:
    Kathleen Bute

    Sales Representative

    (4.3) 7 reviews

  • March 22, 2017

    I found the exact car I was searching for and this dealership was above my expectations during the buying process.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 9, 2020

    I wrote early bout them messing up My Volkswagen Beetle and charging me to fix it I went on the reviews and now I see that they said they reach out to... me to fix the issues lies all lies I spoke with someone bout buying a car which I wouldn't do with them and I reported them to the bbb cause ripping people especially females out of their money isn't right

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    These issues have been addressed and finalized. 7/1/2020


    Worked with:
    Anthony Sayer

    Service Advisor

    (4.2) 16 reviews

  • 5.0 out of 5
    June 9, 2020

    John went above and beyond to take care of me! Highly recommend you ask for him, If he doesn't have what your looking for he will find it for you! True... customer service.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review! We're glad to hear John was able to provide you with a positive car buying experience and get you exactly what you we...re looking for. Enjoy your upgrade!


    Worked with:
    John Townsend

    Sales & leasing Representative

    (4.8) 72 reviews

  • 5.0 out of 5
    June 4, 2020

    We had a wonderful experience with Dean Team and our sales person John. We purchased the car for our daughter and she is thrilled with her new car. I recommend... this dealership and John for any of your future purchases. We will be back!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there! Thank you for your review and for choosing Dean Team VW! We're glad to hear John was able to find the perfect car for your daughter and prov...ide you with a positive experience!


    Worked with:
    John Townsend

    Sales & leasing Representative

    (4.8) 72 reviews

  • 5.0 out of 5
    June 1, 2020

    Connolly was amazing and easy to work with. From the time I first contacted him online, to the test drive, to the day I picked up my new Raptor. Connolly... and the Dean Team VW of Kirkland were extremely professional and outstanding at what they do. They walked me through each step of car buying process and made sure I understood everything without feeling overwhelm. I highly recommend Connolly and the Dean Team the next time you're in the market is a new vehicle!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    HI Jason! Thank you for your great review, we're glad to hear Connolly was able to provide you with a positive car buying experience. Enjoy your new R...aptor!


    Worked with:
    Connolly Dean

    Sales Representative

    (5.0) 12 reviews

    Bill Van Oyen

    F & I Manager

    (4.8) 58 reviews

  • 5.0 out of 5
    June 1, 2020

    You know "want vs. need!" Thankful for my salesman John who was able to get me in an excellent situation where I didn't have to give "want vs. need" a... thought. I got my dream car - this was an excellent experience from start to finish. Thankful for my salesman John who was able to make this happen!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there! Thank you for your great review and for choosing Dean Team! We're glad to hear John was able to provide you with such a positive experience ...and that we were able to get you into your dream car!! Enjoy that Audi!


    Worked with:
    Bill Van Oyen

    F & I Manager

    (4.8) 58 reviews

    John Townsend

    Sales & leasing Representative

    (4.8) 72 reviews

  • 5.0 out of 5
    May 31, 2020

    The two gentlemen I worked with ( Brent & Bill) from sales and financial were professional and kind, ensuring to help me not to only get into a vehicle... I liked but could afford! I am so happy with the outcome and of course the car!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there! Thank you for sharing your feedback with us. We're so glad to hear Brent and Bill were able to provide you with a professional and kind expe...rience and that you're loving your new vehicle! Thanks for choosing Dean Team!


    Worked with:
    Bill Van Oyen

    F & I Manager

    (4.8) 58 reviews

    Brent Morrow

    Sales Representative

    (4.8) 19 reviews

  • 5.0 out of 5
    May 21, 2020

    From the test-drive to the final sale, every aspect of working with the employees of Dean Team was exceptional. I would highly recommend this dealership... to anyone looking to buy a new car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there! Thank you for your great review! We're glad to hear Connolly was able to provide you with a positive car buying experience and we greatly ap...preciate your recommendation to others. Enjoy your new VW!


    Worked with:
    Connolly Dean

    Sales Representative

    (5.0) 12 reviews

View More Reviews