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Consultant","emailTxt":"joe.whitacre@fusz.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27839,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

Lou Fusz Toyota Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2014

Lou Fusz Toyota is the premier Toyota dealer of St. Louis, MO. Lou Fusz Toyota of St. Louis is honored by its faithful clientele and dedicated to top quality customer service.

...



Located at the intersection of Lindbergh and Manchester, Lou Fusz Toyota is your destination for new and pre-owned Toyota and Scion vehicles. We also feature a full service Allstate insurance agency, one of the largest selections of parts in the midwest, and a body shop/service department staffed with the best Toyota trained technicians.

Give us a visit and see why WE ARE ST. LOUIS!

Don't forget to add us at
Facebook.com/LouFuszToyota
Twitter.com/LouFuszToyota

"We are St. Louis!"

Reviews

4.9 out of 5 4.9
1586 lifetime reviews. Includes reviews of Lou Fusz Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 2, 2018

    Quick and stress free. Loved it!!!! This dealership has been a treat for the last four years.our third Toyota. A Venza and a FJ and now a 4Runner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill McKeown

    Finance Manager

    (4.9) 205 reviews

    Scott Gryzmala

    Service Writer

    (4.9) 52 reviews

  • 5.0 out of 5
    November 30, 2018

    I am on my 6th Toyota; 2 Corollas and 4 Camrys. My husband had a 2011 Avalon and we just purchased a 2016 Toyota Camry XLE. Our experience with Jim... Donohue was great. We were upfront with him from the beginning and he helped us get the 2016 Camry for what we could afford. I would recommend Lou Fusz Toyota and Jim to anyone. P.S. I only buy red Toyotas. Ronni Crystal

    Not Applicable
    Customer Service
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 26, 2017

    Hit a curb during a bad ice storm in December. This place was the closest certified dealership to me. It took a while to get it completed but they were... slammed (no pun intended) with work to say the least. Jeff's an MVP for that place, sincere and cares about his customers satisfaction. Jeff's amazing crew is second to none, they know their stuff and do high-quality work. My Hyundai had a noise after the work was completed (the cleaner noticed it and said something!!) and even though Jeff knew I was upset from it taking so long, he would not let the car go until his crew took a look at it again. I'm ultimately glad he made that call. He went above and beyond to satisfy me and in the end I'm glad I made the choice to take it there. Thank you Jeff and thank you Lou Fusz Toyota Collision crew, you're all heroes in my eyes.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 25, 2018

    quick and easy transaction, Finance guy was informative and wasn't high pressure like my last purchase at another dealership. I will go here for my next... vehicle for sure.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chuck Church

    New Car Sales Manager

    (4.7) 47 reviews

  • 5.0 out of 5
    November 24, 2018

    I was completely surprised on how wonderful the experience was. I really liked how the manager Chuck greeted me at the door and offered to look at my trade... in while the salesperson helped me find my new vehicle. He also helped a lot through out the sale. Would recommend to anyone!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chuck Church

    New Car Sales Manager

    (4.7) 47 reviews

  • 5.0 out of 5
    November 23, 2018

    After looking online and knowing what We wanted We walked in and were shown the car We wanted within minutes. Paperwork was smoothe, everything was explained,... the sales team were knowledgeable, respectful and a pleasure to work with today.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shane Roemer

    Sales Manager

    (5.0) 102 reviews

  • 5.0 out of 5
    November 20, 2018

    Jim Donohue and the rest of the crew at Lou Fusz Toyota went above and beyond. I would highly recommend this dealership. Thank you for your professionalism,... courtesy and timely work.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    November 16, 2018

    So I started looking around at cars over the last week to upgrade to and I pretty quickly came to the conclusion that Toyota was were I was wanting to... be. I called around to a couple places, sent out a couple emails, all asking for price quotes for their 2019 Yaris LE, just to get an idea where my car was situated in the market. The folks over at Lou Fusz were one of the dealerships that came up in my search so I sent an email to them. Now, originally, I was trying to get a hold of a different employee, who apparently was one vacation at the time, so Mr. Christensen responded to my original email asking for a price quote. He told me the Yaris hatchbacks were scarce and he needed to talk to his manager about a price because of that, he also asked if the Yaris iA sedan would interest me. Now, in my research, I found that the 2019 sedan model is just called "Toyota Yaris", while there are two 2018 models called Yaris Hatchbacks and Yaris iA (a sedan). I have done no real research about the 2018 Yaris Hatchback and am not interested in it at the moment, so I responded to Mr. Christensen's email by trying to clarify that I was interested in the 2019 model. His response to this was as follows, "Correct. Does that mean you don???t want the sedan?" I responded that, yes, I was not interested in the 2018 Yaris iA. His follow up email was as follows- "There are no 2019 Yaris in the country yet!" More than a little confused, I called a different dealership that I had set up a test drive with the next day to double check that I wasn't making a mistake and about to test drive a car I had not looked into, which the lovely woman on the phone assured me that I was scheduled to test drive one of their 2019 Yaris'. This was my follow up email to Mr. Christensen- "Sorry again if I'm being unclear, I'm not interested in a Yaris hatchback or the 2018 Yaris ia sedan. I'm looking for the price of the 2019 Yaris. It's a sedan according to the Toyota website." The colorful Mr. Christensen's response to this email was- "There are No 2019 yaris' built as of yet. Anywhere in the country. Regardless of sedan or hatch. They haven't built them yet. So I can not get you a price yet." Now exceptionally confused and more than a little frustrated by, what I perceive as, Mr. Christensen being rather terse and rude, I am greeted by a final email from Mr. Christensen less than a minute after the previous one that reads- "My mistake. They changed the model codes and my manager looked at the old code. We have a couple. I will check the price for you." Nearly 7 hours after this email I have yet to receive a price quote from this dealership and can only assume they are not interested in my business. Full disclosure, I worked in restaurant services for nearly 7 years and am very used to people being far more rude than Mr. Christensen was, but I was very shocked by someone who, I think, should be doing everything in his power to be as helpful, welcoming, and polite as possible be so completely dismissive, abrasive, and unwilling to help or even offer an actual apology for a mistake on their end. No to mention Mr. Christensen then immediately tries to shift the blame for whatever error was on their end onto someone else. I am very uninterested in giving this dealership any further business.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    First, I want to apologize for your experience at our dealership. We strive to make sure every customer receives the attention and care necessary to m...ake a new car purchase as simple as possible. I am disappointed that you did not receive this experience, and I will speak to the individual that you tagged above. I have reached out to you via phone, however have been unable to make contact. If you have the time I would like to speak with you personally, so please don't hesitate to reach out. Customer feedback is the only way we can grow and improve, and I appreciate that you took the time to provide this for us. Best,The Lou Fusz TeamChuck Church314-835-5034


    Worked with:
    Scott Christensen

    Product Specialist #theunsalesman

    (4.9) 99 reviews

  • 5.0 out of 5
    November 16, 2018

    The dealership seamed like they wanted to make sure everything was perfect from the car being cleaned up to making sure it all went smoothly and it did.... Great experience

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill McKeown

    Finance Manager

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  • 5.0 out of 5
    November 5, 2018

    Great people to work with. This is my 3rd. unit which I have bought from them. I only use them for service on all my cars.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeff Venetis

    Body Shop Manager

    (5.0) 17 reviews

    C.J. Wallingsford

    Service Advisor

    (4.7) 14 reviews

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Lou Fusz Toyota

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