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Gretna Auto Outlet

(535 reviews)
Visit Gretna Auto Outlet
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–4:00pm
2023 consumer dealer award
View 6 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(888) 902-1044 (888) 902-1044

Reviews

(535 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gretna Auto Outlet from DealerRater.

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Do not buy from this Business, Warning!

Deceitful & ambivalent towards you as a customer, Beware of Tom and Brad, consummate liars selling junk that holds wax once, you are at risk here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great service!

My husband and I just bought a car from them and we had a wonderful experience! Our sales person, Mitch, was very nice and determined to find us the best deal he could. We are very appreciative and pleased with our new vehicle! I will definitely recommend them to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

After Hours SERVICE

We had such a great experience at Gretna Auto Outlet! We have been searching for days for just the right truck and came upon their 2010 dodge. Saw it online and worked with Eva. She was great! Stayed late for us and helped us with every question we had! Tom was also amazing! Was able to get us a warranty within our budget and got us a better rate than our own bank could get us! Will definitely be sending business their way and I will always look there first before I buy another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Eva was awesome!

Eva was extremely helpful. We enjoyed working with her. She was available anytime we called with questions and helped us get the best value on our trade-in. The financing was easy and the warranty is great. The vehicle was very nicely detailed as well. The whole place was sparkling clean (even the bathrooms). Thank you Gretna Auto Outlet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

They are amazing, from start to finish when buying a car.

I went to look at a car I saw online, from the moment I walked in the door I was treated with respect and made my process wonderful. The team from beginning to end made the buying of a car very pleasant and process was very smooth and they will go above and beyond to help the customer. I would highly recommend anyone to visit this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

True customer service. Friendly and helpful.

I gave review I did because all of the individuals we worked with were awesome very concerned in providing us with real customer service. Eva made sure to throughly help us. Terry & Eva made our car experience pleasant & timely. I would certainly recommend Gretna Auto Outlet to all my friends & family. Thanks for the positive car purchasing experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Best first car buying experience

I don't even know where to start. My experience was great. I had been to a couple other places first and they didn't seem interested in selling me the vehicle I wanted. I came to Gretna where everyone was friendly and helpful. Chris (being a little newer) did an amazing job. The general manager, Rob, was very nice and came out to thank me and also congratulate me on my first automotive purchase. If anybody is in the market for a vehicle I would strongly advise you go there. Nothing but respect and I promise it'll be easy going and quick process. Great job Gretna Auto. I will be back there for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Easy Buying Process

Made buying a new to me car super easy! Coming out of a bankruptcy I knew I was gonna be a not so great candidate for a loan. They got me into a newer car and my payments are still affordable! Thanks guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Poor customer service

. Took my car to trade in Manager just walked past me didn't say anything looked at the car from 5 feet away didn't look inside or anything and low balled me 8k less than my car is worth. The car I wanted was way overpriced almost 4K plus it was all scratched up. Very disappointed in the way #Gretnaautooutlet does business. Will definitely take my future business elsewhere

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Liars and cheats

No stars!!!! Tried to sell me one i didnt want....even wrote the deal for that one after selecting my car. Said oops! Said i could get the same deal including an extended warranty. Havnt made my first pymnt yet and took in for rough idle. 2000 misses on a cylinder. Havnt even drove it 1000 miles yet. Knew it was bad and didnt bother. Better yet....didnt get my extended warranty so im screwed. Have to replace motor. Thanks a ton lying xxxxxxxx.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.