Country Club Nissan

Charged 3 times for A.C. diagnostics $720.00 for them to tell me it would cost over $3k to fix. Price gouging at its finest. Do they not know the nissan vehicles they work on. Would not recommend them to my worst enemy. BE AWARE!!!

This dealer likes to publish a price that is basically click bait. They give rebate prices that about 1 % of the population qualify for all of them. And furthermore, I contacted them due to a 3,000 price drop and they told me it was a mistake on their website. But it dropped the 3,000 on cars.com as well. And they would not honor it. Basically, bait and switch, click bait. Whatever you want to call it. Get interest in a vehicle by putting misleading prices on line and say it was an accident. I don’t like their business practices.

One of the best vehicle purchases I have made. I was recently transferred which changed my commute to over 200 miles a day. I needed to find a car with good MPG, but also reliable and in good condition. I found a late model Nissan Altima at Country Club Nissan. I contacted the dealership which is over 2 hours away. I was immediately contacted by the internet team and had all of my questions answered. Shannah patiently worked with me on the deal which included trading in my 2019 Ram 1500. We found a fair deal that worked for me and I worked with Shannon in finance to close out the final details. I drove the 2 hours to the dealership and found the Nissan in better condition than the pictures and video that Shannah sent to me. Although I hated trading in my truck, the Altima exceeded my expectations. The long ride home was great, the car was in phenomenal shape, and the dealership experience was second to none. This is an honest dealership with quality vehicles. I would highly recommend.

Took nissan rogue in for oil change and a tire rotation in this dealerships service dept. Appointment was for 10AM. I arrived at 9:40 and after checking in I sat in waiting room until 10:40. My vehicle was still sitting where I parked it. If I wanted an 11 oclock I would have made one. Terrible customer service. STAY AWAY.

Salesman Gary Conrade LIED to me. I complained to the owners and heard NOTHING and NEVER received an apology from anyone. Here's the story: I moved here from Oregon where you walk into a car dealer, they run a credit app and you leave with a car. Not so in New York where an out of state person must show a number of forms of ID. I had previously sent Gary a copy of my OREGON drivers license and called him before leaving on a 90 minute drive to the dealer. I told Gary to call my cell if there were ANY issues I might need to address. I never heard from him and it was nearly two hours AFTER we arrived that he finally told me about the need for ID which I did not have. I scrambled to collect the necessary ID and called him out on the fact that I was not told. He lied and said he had called my cell. He NEVER called my cell but instead let me drive the entire 90 minutes then go through the entire process without saying a word. After the ID issue was finally resolved he then committed a number of other errors and when called on the errors he always had someone else to blame. It was his lack of the ability to think through future steps that led to the errors. The man appears to ONLY have the ability to do one thing at a time. There were several errors that kept me there for FIVE HOURS and never an apology or an acceptance of responsibility. DO NOT DO BUSINESS WITH THIS DEALERSHIP

We just purchased a new 2019 NIssan Murano, a holdover from last year, and got a really great deal. This is the 5th vehicle we have purchased from them. Sean Slawson was our salesperson and he was absolutely wonderful to deal with. I can't compliment or recommend him enough. Josh and Tammi were so helpful regarding the financing. We received a much better interest rate on our loan than we would have if we shopped around ourselves. Sean, Josh, and Tammi were all very patient and helpful in answering all of our questions. It is always a pleasure to buy our vehicles from Country Club Nissan.

I totaled by car in March of 2018. I had $4000 to put down on a new vehicle. I was looking at replacing my 2012 Ford Edge with a newer model, but what I wanted would have cost me $43,000. My rental had been a 2018 Nissan Rogue, and I LOVED it, so I knew that was an option. I went to Serafini in Binghamton and had a bad experience with one of the salesman, who basically told me that if my father co-signed for me, he would have to be there in person to sign the papers. Since he lives in Florida, that was an issue. So, I went to Country Club. I met with Bill Reeves, and it was an awesome experience. He overnighted the papers to my father that he needed to sign, and paid for return shipping. I got everything I wanted (panoramic sunroof, back up camera, etc) for $38,000, with a payment under $300. I love my Nissan Rogue! My husband is now looking into a Titan through Bill, my experience went so well. Y’all have a permanent customer with me and my family!

Took my brand new Maxima there because of the stereo acting irractic and the peeling on the rims. At the time I had the car for 1 week. However i did not buy the car from them. Anyway upon talking to the service manager and showing him the problems he looked at me and said that there isn't anything he could do to help me and that i need to take the car to the dealership i bought it from. I will never go there again nor will i ever suggest anyone go to Country club nissan for any reason. It's a really poor run dealership under the armao's!

Issues experienced with the Service Department: 1. Inadequately trained staff. In my dealings with their staff, it is clear that the Service Staff are not trained and don’t really know what they are doing or how to use their ticketing system. Often when I ask to have something done it isn’t, or if I ask not to have something done it is. 2. The Service Department does not have a customer focused model. Often times, the customer is blamed for issues when the Service Department makes a mistake. When talking with the Service Manager George in order to address some of these issues and to assure that the proper work gets done, he often has blamed me in the past for these issues. Most recently was today where I called to make sure that the rep on Thursday removed some work that I requested from an appointment, George initially responded “I have great service staff and I'm not playing games”, only to find out that his rep did NOT remove the requested service. Having a customer calling the Service Department and asking “What service is scheduled on my car” is not an unreasonable question, especially if the department has on multiple occasions violated that customers trust. 3. Extremely bad communication. This centers around speakers that the Service Department said that they would replace over 2 years ago. A couple months ago George had questions as to if they were still covered under warranty because of the time that has expired and said that he would contact me when he had an answer. I got no follow up call. On Thursday I called the Service Department to reschedule and to find out if the speakers were still covered, and I had to ask about the warranty for the speakers multiple times in order to get an answer. Now this is just speculation at this point, but I'm getting data to start backing it up. It seems like their Service Department has a dishonest practice of not aligning tires properly or doing other things that will get you into Service more frequently. I started to take my car to the Honda dealership next door for non-warranty work and they did an amazing job and I noticed a very big difference in the performance of my car.

After buying a 2017 frontier noticed it had a vibration at around 70 on the hwy. Took in to have it checked and tech said it was the hancook tires that it came with. I asked my salesman to see if I could get tires swapped out with a used frontier they had on lot. After waiting 2 days now for a reply I'm assuming its a no go. I guess they expect me to have a irritating vibration on my $30000.00 vehicle. Will be last vehicle I get at Country Club and I say stay away.