Reviews
I just want to say I came this your dealership because I
I just want to say I came this your dealership because I thought my business would be appreciated, but Today, has shown me something else,everything was fine until I started asking questions about the amount on the loan documents, I was never informed of a 2500 add on cost for your warranty I was just quoted an interest rate and couple options for monthly payments with gap and a warranty,it was suspicious to me why there was no break down of the fees or mention verbally?? I really wanted to make this work but maybe God is telling me something, Micah was rude and very unprofessional and dishonest fact he sent the loan documents without an explanation of those fees and his response leads me to believe that he thought i would just sign if he had apologized and explained it to me in a appropriate way things would have been fine but again his response was rude and suspicious. I never have had some make fun of my financial situation very demeaning. I fall short my self ,so I pray that this doesn't happen to someone else.Spoke with owner gave the impression he cared never called me back to explain this very same message I texted him no response so maybe im lucky go the better business bureau some interesting reviews.
I just want to say I came this your dealership because I
I just want to say I came this your dealership because I thought my business would be appreciated, but Today, has shown me something else,everything was fine until I started asking questions about the amount on the loan documents, I was never informed of a 2500 add on cost for your warranty I was just quoted an interest rate and couple options for monthly payments with gap and a warranty,it was suspicious to me why there was no break down of the fees or mention verbally?? I really wanted to make this work but maybe God is telling me something, Micah was rude and very unprofessional and dishonest fact he sent the loan documents without an explanation of those fees and his response leads me to believe that he thought i would just sign if he had apologized and explained it to me in a appropriate way things would have been fine but again his response was rude and suspicious. I never have had some make fun of my financial situation very demeaning. I fall short my self ,so I pray that this doesn't happen to someone else.Spoke with owner gave the impression he cared never called me back to explain this very same message I texted him no response so maybe im lucky go the better business bureau some interesting reviews.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
This review is for Goldie’s Motors in Mesa.
This review is for Goldie’s Motors in Mesa. Same dealership, but has moved to Mesa. Absolutely the worst service I’ve ever experienced with any dealership in my life. They are all “warm & fuzzy” through the buying process but it ends there!! If the car you purchase from them has service issues, as mine had in excess of $7,000. plus according to the estimate I got for repairs. I’ve only owned the Porsche 2 month’s and Goldie’s “ Micah Brooks” Mgr. Is not standing behind the sale of the car to me with all the issues! Do NOT BUY FROM GOLDIE’S MOTORS AS YOU WILL REGRET IT!!!
This review is for Goldie’s Motors in Mesa.
This review is for Goldie’s Motors in Mesa. Same dealership, but has moved to Mesa. Absolutely the worst service I’ve ever experienced with any dealership in my life. They are all “warm & fuzzy” through the buying process but it ends there!! If the car you purchase from them has service issues, as mine had in excess of $7,000. plus according to the estimate I got for repairs. I’ve only owned the Porsche 2 month’s and Goldie’s “ Micah Brooks” Mgr. Is not standing behind the sale of the car to me with all the issues! Do NOT BUY FROM GOLDIE’S MOTORS AS YOU WILL REGRET IT!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Annabelle, we appreciate your vehicle purchase and understand the discomfort of not having air conditioning during the summer. Upon your first call, we promptly arranged to inspect the air conditioning system. Our technician and Dave, our service manager, examined the vehicle, but we could not replicate the issue. This is a common occurrence in service shops; if the problem isn’t present during the inspection, it becomes challenging to rectify it. With that being the case, our team was ready to assist if or when it happened again. Regarding your window issues. We gathered from further conversations with you that a friend attempted to fix the window, which unfortunately resulted in some damage. We regret that we couldn’t accommodate you the next day due to overbooking, but we tried to fit you in as soon as possible. We understand your frustration, Annabelle, and we want you to know that we are committed to resolving any issues as long as we can replicate them. We did have a conversation with your boyfriend about scheduling another appointment with us. He informed us that the vehicle was being taken to another shop and expected us to cover the cost. We assured him that our highly experienced Porsche technician would be more than capable of resolving the issue at our expense. Despite this, he declined our offer. We have since received negative reviews on various platforms. We kindly ask you to consider our perspective. An air conditioning issue arose a month and a half after your purchase. We promptly arranged an inspection, and when we couldn’t replicate the issue, we opened up a service spot as soon as possible. We reached out again, offering to inspect and fix the vehicle. We even proposed picking up your car from your house and providing a loaner vehicle. We genuinely believe we have gone above and beyond to assist you and remain willing to help resolve the issue. Your satisfaction is our top priority, and we encourage you to contact me directly at adam@goldiesmotors.com. We are prepared to send someone with a loaner vehicle to pick up your vehicle and address the issue. Thank you, Adam
The version of my unfortunate experience you’ve posted/sent is the dealership’s side of the experience. It is NOT even close to how it all unfolded. I was treated incredibly disrespectful!!! Their “competent Porsche mechanic” could not resolve the problem! Once I took it to a competent Porsche mechanic, they had the proper diagnostic equipment and immediately diagnosed and corrected the issue. The stated customer service offers Goldie’s claims was extended to me is a lie. I received a return call from Micah (General Mgr.) and missed his call as I was at work. His voicemail message he left me said “if you don’t call me right back, you can take your vehicle elsewhere”. I have saved that voicemail so he can’t deny it.
I've purchased 3 Cars and 2 SUV's from Goldies over the
I've purchased 3 Cars and 2 SUV's from Goldies over the past 8 years. I've always had a great experience, and they've always done what they said they'd do.
I've purchased 3 Cars and 2 SUV's from Goldies over the
I've purchased 3 Cars and 2 SUV's from Goldies over the past 8 years. I've always had a great experience, and they've always done what they said they'd do.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I’m not good with responding back and when I did call it
I’m not good with responding back and when I did call it a couple days later they said that there was parts are waiting on to fix the Range Rover and I told him I was interested in it. Keep me informed what time I’ve not heard anything from them.
I’m not good with responding back and when I did call it
I’m not good with responding back and when I did call it a couple days later they said that there was parts are waiting on to fix the Range Rover and I told him I was interested in it. Keep me informed what time I’ve not heard anything from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
No dealer contact during regular business hours.
No dealer contact during regular business hours. Maybe they have an abundance of customers or too many.
No dealer contact during regular business hours.
No dealer contact during regular business hours. Maybe they have an abundance of customers or too many.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we are unsure about this situation and don't have any record of your contact information. We would like to hear from you and figure out what happened. We are obviously in the business of selling vehicles to customers and always answer our phones (with a human) during business hours. We are sorry if this wasn't the case when you called. However, please note that we are not a typical pushy dealership, as our protocol is to email back and follow a maximum of two times with a phone call. We are a family-owned store, and these reviews mean a lot to us, so please get in touch with me at adam@goldiesmotors.com or on my cell phone at 602.531.6695. Thank you in advance -Goldie's
Overall positive experience.
Overall positive experience. I found the truck online, and when I got to the dealership the pictures were accurate of condition. Worked with John, let me drive the car wherever I wanted (other dealers only had predetermined routes and they sat in the back). Had 1 concern about the truck, which John handled before I came back the next day to bring my trade in. Buying process was straight forward, and no hard-ball tactics.
Overall positive experience.
Overall positive experience. I found the truck online, and when I got to the dealership the pictures were accurate of condition. Worked with John, let me drive the car wherever I wanted (other dealers only had predetermined routes and they sat in the back). Had 1 concern about the truck, which John handled before I came back the next day to bring my trade in. Buying process was straight forward, and no hard-ball tactics.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We have purchased a vehicle with this company and we
We have purchased a vehicle with this company and we were very happy from the time we walked in to the time we left with our vehicle thank you very much we will be coming back for more vehicles if one becomes available that we are looking for Thank you Goldies!!
We have purchased a vehicle with this company and we
We have purchased a vehicle with this company and we were very happy from the time we walked in to the time we left with our vehicle thank you very much we will be coming back for more vehicles if one becomes available that we are looking for Thank you Goldies!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have purchased 3 vehicles from Goldie's.
I have purchased 3 vehicles from Goldie's. Every time, they have been great to work with. Employees are friendly, and don't get paid based on commissions (so not pushy at all). I have referred several people to them who have all had good experiences as well. They are a used car dealership, so everything isn't going to be perfect. However, any minor issues that we have had, they have gone above and beyond to make sure were taken care. Their finance guy was extremely helpful and offered to help us refinance a couple of vehicles to help us save money, with no benefit to him. They really seem to do the right thing and have their customer's best interest at heart. Much different than most dealerships I have engaged with over the years. I would highly recommend working with them if you have the opportunity to do so.
I have purchased 3 vehicles from Goldie's.
I have purchased 3 vehicles from Goldie's. Every time, they have been great to work with. Employees are friendly, and don't get paid based on commissions (so not pushy at all). I have referred several people to them who have all had good experiences as well. They are a used car dealership, so everything isn't going to be perfect. However, any minor issues that we have had, they have gone above and beyond to make sure were taken care. Their finance guy was extremely helpful and offered to help us refinance a couple of vehicles to help us save money, with no benefit to him. They really seem to do the right thing and have their customer's best interest at heart. Much different than most dealerships I have engaged with over the years. I would highly recommend working with them if you have the opportunity to do so.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
GREAT PRICE LOW MILES GREAT CUSTOMER SERVICE CLEAN
GREAT PRICE...LOW MILES!!! I JUST PURCHASED MY VEHICLE YESTERDAY WITH JOHN KING, HE WAS BOTH PLEASANT IN PERSON AS WELL AS BY PHONE, VERY INFORMATIVE. WHILE TEST DRIVING THE FRONT END WAS MAKING A NOISE, WE INFORMED JOHN AND HE WILL BE FIXING IT NEXT WEEK WHILE SUPLLYING A LOANER, HE HAS AMAZING CUSTOMER SERVICE SKILLS AND SEEMS TO REALLY CARE ABOUT HIS CUSTOMERS. MY FATHER AND I ENJOYED OUR TIME WITH JOHN. I WILL WRITE ANOTHER REVIEW AFTER THE SERVICE ON MY VEHICLE.
GREAT PRICE LOW MILES GREAT CUSTOMER SERVICE CLEAN
GREAT PRICE...LOW MILES!!! I JUST PURCHASED MY VEHICLE YESTERDAY WITH JOHN KING, HE WAS BOTH PLEASANT IN PERSON AS WELL AS BY PHONE, VERY INFORMATIVE. WHILE TEST DRIVING THE FRONT END WAS MAKING A NOISE, WE INFORMED JOHN AND HE WILL BE FIXING IT NEXT WEEK WHILE SUPLLYING A LOANER, HE HAS AMAZING CUSTOMER SERVICE SKILLS AND SEEMS TO REALLY CARE ABOUT HIS CUSTOMERS. MY FATHER AND I ENJOYED OUR TIME WITH JOHN. I WILL WRITE ANOTHER REVIEW AFTER THE SERVICE ON MY VEHICLE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John King was very easy to work with and took care of my
John King was very easy to work with and took care of my concerns and issues in a timely manner. Was alway courtious and had a positive disposition.
John King was very easy to work with and took care of my
John King was very easy to work with and took care of my concerns and issues in a timely manner. Was alway courtious and had a positive disposition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car