Reviews
Started a remote deal with Shelby.
Started a remote deal with Shelby. Mentioned multiple times it would be remote, ran my credit , got a price. They waited til the end to tell me they don't actually do remote sales and wanted me to drive 300 miles after getting everything set up. Very poor professonalism, bad communication and seems a little bait and switchy. Will be making complaint to Missouri motor vehicles licensing commission.
Started a remote deal with Shelby.
Started a remote deal with Shelby. Mentioned multiple times it would be remote, ran my credit , got a price. They waited til the end to tell me they don't actually do remote sales and wanted me to drive 300 miles after getting everything set up. Very poor professonalism, bad communication and seems a little bait and switchy. Will be making complaint to Missouri motor vehicles licensing commission.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience didn’t meet expectations, and we appreciate the opportunity to provide some clarity. While we strive to accommodate remote transactions whenever possible, in this case, some concerns arose during the process, which led our team to require an in-person visit to complete the sale. Given the nature of the deal and the sensitivity around potential fraud, especially with a vehicle priced at $7,000, our management team decided that finalizing the transaction remotely wasn’t in the best interest of either party. We understand that this change in direction was frustrating, especially after progress had been made, and we regret any miscommunication that may have occurred along the way. Your feedback has been shared internally so we can continue improving how we handle these situations in the future.
EDITED
Next time you don't intend on honoring your employees words from the start, just say so. It's incredibly frustrating and completely unprofessional. I literally stopped my search because I thought we had this done, whoever your gm is needs to do better at communication with your whole staff.
GREAT SERVICE NO WAIT TIME !
GREAT SERVICE NO WAIT TIME !! I CALL AND DID NOT HAVE AN APPOINTMENT! HAD ISSUE WITH MY BRAKES THEY CHECK EVERYTHING OUT! ALL GOOD AND THEY SENT ME ON MY WAY. STEPHINE OVER THERE GREAT SERVICE MGRS! KNOWS HOW TO RUN A SHOP!!!
GREAT SERVICE NO WAIT TIME !
GREAT SERVICE NO WAIT TIME !! I CALL AND DID NOT HAVE AN APPOINTMENT! HAD ISSUE WITH MY BRAKES THEY CHECK EVERYTHING OUT! ALL GOOD AND THEY SENT ME ON MY WAY. STEPHINE OVER THERE GREAT SERVICE MGRS! KNOWS HOW TO RUN A SHOP!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad that you had a quick experience with us!
Very helpful and patient.
Very helpful and patient. Answered all my questions and was very thorough. Did a good job!
Very helpful and patient.
Very helpful and patient. Answered all my questions and was very thorough. Did a good job!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad you had a great experience with us!
Heard about the great Mazdas from Spencer Smithy who put
Heard about the great Mazdas from Spencer Smithy who put me in great hands with Moe. I got a very fair deal for my trade in and the process was smooth and easy. I’m already recommending them to others
Heard about the great Mazdas from Spencer Smithy who put
Heard about the great Mazdas from Spencer Smithy who put me in great hands with Moe. I got a very fair deal for my trade in and the process was smooth and easy. I’m already recommending them to others
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that Moe was able to take care of you!
Everyone is always nice and ready to get my car looked at
Everyone is always nice and ready to get my car looked at and taken care of in a timely manner.
Everyone is always nice and ready to get my car looked at
Everyone is always nice and ready to get my car looked at and taken care of in a timely manner.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad that you had a great experience with our service team!
Looks and feels very similar to most of the dealerships I
Looks and feels very similar to most of the dealerships I have visited in St Louis area.
Looks and feels very similar to most of the dealerships I
Looks and feels very similar to most of the dealerships I have visited in St Louis area.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the review!
They were very friendly and good to work with.
They were very friendly and good to work with. They took their time making sure we’re were clear on all the incentives, fees, etc l.
They were very friendly and good to work with.
They were very friendly and good to work with. They took their time making sure we’re were clear on all the incentives, fees, etc l.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that you had a friendly experience with us!
Amazing service great awesome awesome awesome awesome
Amazing service great awesome awesome awesome awesome awesome awesome Amazing service great awesome awesome awesome awesome awesome awesome
Amazing service great awesome awesome awesome awesome
Amazing service great awesome awesome awesome awesome awesome awesome Amazing service great awesome awesome awesome awesome awesome awesome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome review!
My wife and I recently purchased a new car for her from
My wife and I recently purchased a new car for her from Lou fusz 5 months prior. As fate would have it, we were in the market again for me. We found ourselves back at Lou Fusz Mazda because they made us feel welcome and not too pressured. They have a good knowledge of all the models and were able to help us find what was best for us. Mazda has a special place in my heart due to the amazing reliability and diving experience I and my family has had. My 2009 Mazda 3 is still going strong and has had a minimum amount of maintenance (outside of routine) needed to keep it in its best working condition.
My wife and I recently purchased a new car for her from
My wife and I recently purchased a new car for her from Lou fusz 5 months prior. As fate would have it, we were in the market again for me. We found ourselves back at Lou Fusz Mazda because they made us feel welcome and not too pressured. They have a good knowledge of all the models and were able to help us find what was best for us. Mazda has a special place in my heart due to the amazing reliability and diving experience I and my family has had. My 2009 Mazda 3 is still going strong and has had a minimum amount of maintenance (outside of routine) needed to keep it in its best working condition.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad that you have had a great experience with our sales team here at Lou Fusz Mazda!
I have been impressed with all aspects of our dealings
I have been impressed with all aspects of our dealings with Lou Fusz Mazda. Professional, responsive, thorough. Great value.
I have been impressed with all aspects of our dealings
I have been impressed with all aspects of our dealings with Lou Fusz Mazda. Professional, responsive, thorough. Great value.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad that you have had a great experience with our staff!