Reviews
Bought a 2019 Ford Fiesta here in April of '24.
Bought a 2019 Ford Fiesta here in April of '24. The sales team was very helpful and easy to work with. The car had low miles and was in great condition. My experience with the service department was very good as well. So far my experience with BMW of Salem has been very positive.
Bought a 2019 Ford Fiesta here in April of '24.
Bought a 2019 Ford Fiesta here in April of '24. The sales team was very helpful and easy to work with. The car had low miles and was in great condition. My experience with the service department was very good as well. So far my experience with BMW of Salem has been very positive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience with BMW of Salem! We're delighted to hear that both our sales and service teams were able to assist you effectively. Enjoy your 2019 Ford Fiesta, and feel free to reach out if there's anything else we can do for you!
Smooth process.
Smooth process. Sale was professional and courteous. Restored my faith in the dealership experience that I had avoided in the past. Thank you
Smooth process.
Smooth process. Sale was professional and courteous. Restored my faith in the dealership experience that I had avoided in the past. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ernie, we're delighted to hear that your experience with BMW of Salem was smooth and restored your faith in dealership visits. Thank you for sharing this positive feedback!
Purchased a used 2022 X3 here.
Purchased a used 2022 X3 here. The dealership staff were professional and friendly and easy to work with. The service department that prepared the car for delivery was terrible. The department replaced two tires on the car, did the other normal maintenance and sent it on its way to us. A few days after the car was delivered, I drove it on US 97 for about 14 miles. The car was all over the road to the point that I had to try and force it to stay straight. Subsequently I had the alignment checked and was told it was the worst alignment the tech had ever seen. Cost $190. Subsequently I took a longer road trip, and the car was again difficult to control. Took it to a tire dealer that after examining the two front tires said that they had obviously been bizarrely worn due to the misalignment and recommended that they be replaced. $705 for the tires. Had the service department bothered to check the alignment on the vehicle and made the appropriate repairs none of this would have happened. The dealer has agreed to reimburse me for all expenses.
Purchased a used 2022 X3 here.
Purchased a used 2022 X3 here. The dealership staff were professional and friendly and easy to work with. The service department that prepared the car for delivery was terrible. The department replaced two tires on the car, did the other normal maintenance and sent it on its way to us. A few days after the car was delivered, I drove it on US 97 for about 14 miles. The car was all over the road to the point that I had to try and force it to stay straight. Subsequently I had the alignment checked and was told it was the worst alignment the tech had ever seen. Cost $190. Subsequently I took a longer road trip, and the car was again difficult to control. Took it to a tire dealer that after examining the two front tires said that they had obviously been bizarrely worn due to the misalignment and recommended that they be replaced. $705 for the tires. Had the service department bothered to check the alignment on the vehicle and made the appropriate repairs none of this would have happened. The dealer has agreed to reimburse me for all expenses.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. It's disappointing to hear about the issues you've faced after purchasing your vehicle, especially regarding alignment and tire wear. We strive for thoroughness in our service department, and it's clear we fell short here. Please reach out so we can discuss how to make this right for you. Thank you, James Richards - General Sales Manager - 971-273-4399
BMW OF Salem agreed to reimbursed me for all expenses. Obviously this is a company that stands by their products and is not afraid to accept responsibility if something is not done properly.
Craig Burger and the sales team at BMW of Salem were
Craig Burger and the sales team at BMW of Salem were outstanding during our car purchase last week. No pressure, quick quote on our trade in and we were on our way. Probably one of the best car buying experiences I have had over the years. Thank you Craig and BMW PF salem for make this a great sales experience.
Craig Burger and the sales team at BMW of Salem were
Craig Burger and the sales team at BMW of Salem were outstanding during our car purchase last week. No pressure, quick quote on our trade in and we were on our way. Probably one of the best car buying experiences I have had over the years. Thank you Craig and BMW PF salem for make this a great sales experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Craig and the team at BMW of Salem! We're delighted to hear that it was one of your best car buying experiences. Enjoy your new vehicle, and we hope to see you again in the future!
I was impressed with the quality of service.
I was impressed with the quality of service. Aaron communicated every step of the way!
I was impressed with the quality of service.
I was impressed with the quality of service. Aaron communicated every step of the way!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Patty, thanks for the kind review. We appreciate your business and are happy to hear that Aaron delivered clear communication every step of the way during your last service visit. We hope to see you again soon!
I have had great service from salws and reasonably good
I have had great service from salws and reasonably good service from the aervice department nut the Parts department is another story callled to see if BMW stoaked dreasing for convertible top seals which comes eithr in spray or tube to apply to seal gasket after cleaning to refresh rubber and is part of regulator maintenance; no clue obviously no or minimal knowledge
I have had great service from salws and reasonably good
I have had great service from salws and reasonably good service from the aervice department nut the Parts department is another story callled to see if BMW stoaked dreasing for convertible top seals which comes eithr in spray or tube to apply to seal gasket after cleaning to refresh rubber and is part of regulator maintenance; no clue obviously no or minimal knowledge
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that you've had positive experiences with our sales and service departments, but it's disappointing to learn about your experience with the parts department. We strive for excellence across all areas of our business and we apologize if your request wasn't initially understood. At your next convenience please consider contacting me directly so we can assist properly. Adam Summerfelt - Parts Manager - 971-273-4380
Closed the deal on our very clean pre-owned Highlander
Closed the deal on our very clean pre-owned Highlander without issue. Ames followed up and was ready to help out if we had issues. BMW of Salem is the first place we will look when we need another car.
Closed the deal on our very clean pre-owned Highlander
Closed the deal on our very clean pre-owned Highlander without issue. Ames followed up and was ready to help out if we had issues. BMW of Salem is the first place we will look when we need another car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ken, we're delighted to know that Ames and our team at BMW of Salem were able to assist you in finding your pre-owned Highlander. We look forward to helping you again when it's time for another car!
Really nice, clean and professional place.
Really nice, clean and professional place. Makes the wait for the service to be completed comfortable and elevated
Really nice, clean and professional place.
Really nice, clean and professional place. Makes the wait for the service to be completed comfortable and elevated
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you found our BMW of Salem location comfortable and professional while waiting for your service. Thank you for the great review, and have a great week!
Aaron in service was amazing.
Aaron in service was amazing. The sales team was super hype too. All around a great experience. I will keep coming back if Aaron and his service team offer the same level of service as my first experience with them.
Aaron in service was amazing.
Aaron in service was amazing. The sales team was super hype too. All around a great experience. I will keep coming back if Aaron and his service team offer the same level of service as my first experience with them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jack, we're delighted to know that Aaron and our sales team at BMW of Salem provided you with an excellent experience. We look forward to maintaining this level of service for your future visits!
I have been using the BMW service team since 2003.
I have been using the BMW service team since 2003. I appreciate the training the service techs receive. I also appreciate that the BMW app provides notice that service is needed. Aaron provided support for the services required. I would like to see the name of the service tech/mechanic on my invoice to acknowledge his service.
I have been using the BMW service team since 2003.
I have been using the BMW service team since 2003. I appreciate the training the service techs receive. I also appreciate that the BMW app provides notice that service is needed. Aaron provided support for the services required. I would like to see the name of the service tech/mechanic on my invoice to acknowledge his service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yogini, we're glad to know you've been with our BMW of Salem service team for so long and that Aaron has been helpful! We'll take your suggestion about the mechanic's name on board. Thanks for sharing your experience!