Audi Gwinnett

I purchased a used vehicle from Gwinnett Audi and was sold a warranty based on specific verbal assurances that it would cover the full powertrain. The cost reflected that promise, and I moved forward. After the sale, I was provided a USB with my documents, but the warranty paperwork was missing. I requested it multiple times and was only given a screenshot of the cover page by the finance manager, who repeatedly said I had “nothing to worry about.” That didn’t sit right with me, so I contacted the warranty provider (Protective) directly. They confirmed that the policy I was sold didn’t cover the powertrain at all. What I was told during the sale was inaccurate, and the coverage type was for a new vehicle, despite mine being used—something that could have resulted in future claim denials. I canceled the warranty through Protective, who honored the cancellation without issue. Unfortunately, Gwinnett Audi has been delaying my refund for over six weeks and has told me I should expect to wait even longer. This refund is handled by the dealership, not the warranty company, so the delay is squarely on their end. Shortly after delivery—which was done at night—I discovered multiple oil leaks that were not present during my inspection or test drive. The GM ultimately got involved to correct the situation, but even then, their service department attempted to bill the already-canceled warranty for the repairs. I refused to sign off, as this would have come out of the refund I was owed. What stood out to me most was that my sales rep—who had treated me with honesty and professionalism—was so disturbed by how this situation unfolded that he resigned from the dealership shortly after. That spoke volumes about what was happening behind the scenes. I’m not writing this out of anger. I’m writing it to help others protect themselves. Verify all warranty coverage in writing, confirm directly with the provider, and avoid taking delivery at night when issues are harder to detect. My goal is not to damage reputations but to encourage accountability and transparency in a process where trust matters deeply.

I recently purchased Audi S5 cabriolet and had an overall positive experience. The sales team was very attentive and provided clear information, making the buying process smooth and efficient.I received the vehicle mush sooner than expected, which was a pleasant surprise. I am very much impressed with the service. Great work Audi Gwinnett!

Service Dept was as always helpful, reliable and trustworthy. Grateful they are honest. It's quite rare these days.

Don't believe the 5* rating. This service dept is the worst at answering calls. Don't know how they stay in business with such bad crm. They just don't answer & are very bad about returning messages taken by the answering system. At the end of the day, a service shop is only as good as the mechanic you may be lucky enough to get, but things like not answering makes any experience worse. Go elsewhere if your have a choice.

It was a very Pleasant purchase experience. Everybody salesperson, finance and manager were awesome. Nobody were pushy made the purchase very easy. I will recommend this place to all my friends and family and buy my next car definitely from Shaun and Kevin.

The service department runs smoothly and everyone is orepfrssional, knowledgeable and friendly. It is comfortable while waiting on service to be completed. Patrick and Jeff do an amazing job and Josh manages all of it well!

Quick and easy sale. Justin did a good job showing us the vehicle and was very responsive to my communications. No pressure sales and a very decent trade in valuation.

I had my Audi Q7 serviced yesterday, was able to get an appointment quickly. Quick check in, no waiting, Excellent experience with the service department. Glen Phelps is a pleasure to work with, pleasant, Professional And helpful, I have purchased two cars from them in the last six years and never had any problems with this Dealership.

Love the Audi produce and Gwinnett Audi, especially the service department! Honest, efficient and quick!

Audi Gwinnett’s technician, Matthew, is always thorough. I trust him to work on my vehicle any day. You can tell he is passionate about his work.