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Mark Ficken Ford Lincoln

(2,341 reviews)
Visit Mark Ficken Ford Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 9 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 535-1204 (888) 535-1204
Used (888) 542-2965 (888) 542-2965
Service (888) 550-5655 (888) 550-5655

Inventory

See all 703 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2013.
Welcome to Mark Ficken Ford Lincoln Located in Charlotte NC. Mark Ficken Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Mark Ficken Ford Lincoln a good one - for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford or Lincoln you've come to the right place.
The Ford You Want From A Name You Trust.

Service center

Phone number (888) 550-5655

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(2,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Ficken Ford Lincoln from DealerRater.

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Thank you for listening and taking the time to

Thank you for listening and taking the time to understand??.. your team did a great job of communicating during the whole service project from in take of truck to delivery of fix??. Including shuttle service to and from the deal ship so I could work at my office while repairs are completed and I did not need a loaner or rental

Thank you for listening and taking the time to

Thank you for listening and taking the time to understand??.. your team did a great job of communicating during the whole service project from in take of truck to delivery of fix??. Including shuttle service to and from the deal ship so I could work at my office while repairs are completed and I did not need a loaner or rental

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thanks for replacing my back-up camera.

Thanks for replacing my back-up camera. The process works better than ever. It is clearer and a better picture. I am see better now

Thanks for replacing my back-up camera.

Thanks for replacing my back-up camera. The process works better than ever. It is clearer and a better picture. I am see better now

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Liza was very helpful throughout the whole service

Liza was very helpful throughout the whole service process, work was completed on time. The pickup up and drop off service is awesome, hand over the keys and you are done!!

Liza was very helpful throughout the whole service

Liza was very helpful throughout the whole service process, work was completed on time. The pickup up and drop off service is awesome, hand over the keys and you are done!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Liza is an awesome service technician.

Liza is an awesome service technician. The whole process was handled professionally with great communication. Ford did an awesome job repairing my vehicle. Thank you Liza!! You?re awesome!!

Liza is an awesome service technician.

Liza is an awesome service technician. The whole process was handled professionally with great communication. Ford did an awesome job repairing my vehicle. Thank you Liza!! You?re awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Left rear bumper repaired nicely.

Left rear bumper repaired nicely. Roderick was very helpful. Car took about 3 weeks to fix. It looks good and should not hurt resale. Thank you.

Left rear bumper repaired nicely.

Left rear bumper repaired nicely. Roderick was very helpful. Car took about 3 weeks to fix. It looks good and should not hurt resale. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tomis was awesome awesome awesome awesome awesome awesome

Tomis was awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome

Tomis was awesome awesome awesome awesome awesome awesome

Tomis was awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome service.

Awesome service. Great customer care. Bobby cares a lot about the issues with the car and gets the job done. Loaner vehicle is also spot on

Awesome service.

Awesome service. Great customer care. Bobby cares a lot about the issues with the car and gets the job done. Loaner vehicle is also spot on

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service provided even though it took almost a week

Great service provided even though it took almost a week to complete the service due to delay in getting parts. The service team kept me in the loop of the process

Great service provided even though it took almost a week

Great service provided even though it took almost a week to complete the service due to delay in getting parts. The service team kept me in the loop of the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I?ve been to the dealership 5 times for the same problem

I?ve been to the dealership 5 times for the same problem and they haven?t been able to fix the car. During two of the visits damaged occurred to my car that they acknowledged and are taking responsibility for.

I?ve been to the dealership 5 times for the same problem

I?ve been to the dealership 5 times for the same problem and they haven?t been able to fix the car. During two of the visits damaged occurred to my car that they acknowledged and are taking responsibility for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very pleased with personnel as well as facilities they

Very pleased with personnel as well as facilities they went the extra mile Highly recommend this service dept as well as parts quick courtesy every time

Very pleased with personnel as well as facilities they

Very pleased with personnel as well as facilities they went the extra mile Highly recommend this service dept as well as parts quick courtesy every time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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See all 2341 reviews