Mark Ficken Ford Lincoln

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(1,993 reviews)
Visit Mark Ficken Ford Lincoln
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 8:00am–3:00pm 9:00am–6:00pm
Sunday Closed 12:00pm–6:00pm
New (888) 535-1204 (888) 535-1204
Used (888) 542-2965 (888) 542-2965
Service (888) 550-5655 (888) 550-5655


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About our dealership

This seller has been on since December 2013.
Welcome to Mark Ficken Ford Lincoln Located in Charlotte NC. Mark Ficken Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Mark Ficken Ford Lincoln a good one - for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford or Lincoln you've come to the right place.
The Ford You Want From A Name You Trust.

Service center

Phone number (888) 550-5655

Service hours


Meet our employees

View all 32 employees View less employees


(1,993 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Ficken Ford Lincoln from DealerRater.

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Relatively easy experience buying a used vehicle.

Relatively easy experience buying a used vehicle. I was disappointed to receive only one key and an empty tank of gas. Cannot get a call back regarding titling info they need.


Acura MDX

Easy process. Helpful employees. Clean and well maintained used cars.



My Service Advisor, Mr. Doug Eckler, was absolutely outstanding. He was the most professional person that I have ever dealt with at the dealership. He made sure that all levels of the service process were done correctly and accurately. I have had some very bad experiences with other advisors at this same dealership. They are heading in the right direction with hires like Mr. Eckler.


First service appointment.

Extremely satisfied with the overall service experience. Rey and Kala were both very helpful in making our very first service visit a positive experience.


New Purchase

Good experience with sales and operations at this dealership


Mark Ficken Lincoln

Outstanding customer service from everyone at Mark Ficken Ford! Huge shout out to Hunter Fisher who was an absolute pleasure to work with! From the moment we met he helped answer all my questions and always kept me updated. Being a first time buyer my interest rate was high at first, but Mark Ficken's Team was able to get it down super low. I honestly can't thank them enough for helping me and making this experience so easy! I highly recommend them!


Incorrect information

incorrect information, it's been almost 15 days since I've been waiting for them to make the payment for my 2022 Camry, I exchanged my car for a 2022 corsair, and every time I call this dealership they give me a different answer. I'm having a bad experience with this dealership.


Poor customer service

A few weeks back I had a Woofer replaced in my Lincoln. They had to take the front passenger inside door panel off to remove and then replace the part needed. Which they did. For some unknown reason the technician removed my Lincoln floor mat from the front passenger side, 3-4 days later I went to vacuum my car, and noticed my floor mat that I paid for whenI purchased the car was gone. I called the dealership multiple times to a explanation, nothing, no return phone calls. I am presently looking to trade in my Lincoln for another Lincoln. I WILL MOT BE GIVING THWM MY BUSINESS. Horrible customer service,


I had an excellent experience with Max Montoya.

I had an excellent experience with Max Montoya. Max was very prompt, professional and courteous and was able to quickly offer a below market price with no haggling. I’d definitely send friends and family Max’s way.


Jordan Edmond was a pleasure to work with.

Jordan Edmond was a pleasure to work with. The process was easy and quick. Thank you Jordan and Mr. Moye for the great customer service.

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