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Doug at Ficken Ford
The service technician, Doug, was very cooperative.
Best dealership experience I?ve had
I brought my son to the dealership to buy his first car. Mark Snugs and the rest of the staff provided top notch customer service. This was absolutely the best experience I?ve had at a dealership. I highly recommend Mark Fricken Ford/Lincoln and Mark Snugs as well.
Why I wouldn't ever Recomend Mark Ficken
TERRIBLE!!! It has been the worse experience when purchasing a vehicle. We are completely unsatisfied with your service. And customer service. The car has a lot of issues that apparently have no fix. We had to bring it twice.than called us to pick it up and the issues were three times still unresolved and still are to the date. Our sells rep. Draven promised floor mats that three months later are still not here.!!!! This car is a Lemon and we are strongly concern about many problems including vibrations when driving camera flikering buttons unoperetable ETC. No body has reached me back...
Relatively easy experience buying a used vehicle.
Relatively easy experience buying a used vehicle. I was disappointed to receive only one key and an empty tank of gas. Cannot get a call back regarding titling info they need.
Easy process. Helpful employees. Clean and well maintained used cars.
A MOST PLEASANT CHANGE
My Service Advisor, Mr. Doug Eckler, was absolutely outstanding. He was the most professional person that I have ever dealt with at the dealership. He made sure that all levels of the service process were done correctly and accurately. I have had some very bad experiences with other advisors at this same dealership. They are heading in the right direction with hires like Mr. Eckler.
First service appointment.
Extremely satisfied with the overall service experience. Rey and Kala were both very helpful in making our very first service visit a positive experience.
Good experience with sales and operations at this dealership
Mark Ficken Lincoln
Outstanding customer service from everyone at Mark Ficken Ford! Huge shout out to Hunter Fisher who was an absolute pleasure to work with! From the moment we met he helped answer all my questions and always kept me updated. Being a first time buyer my interest rate was high at first, but Mark Ficken's Team was able to get it down super low. I honestly can't thank them enough for helping me and making this experience so easy! I highly recommend them!
incorrect information, it's been almost 15 days since I've been waiting for them to make the payment for my 2022 Camry, I exchanged my car for a 2022 corsair, and every time I call this dealership they give me a different answer. I'm having a bad experience with this dealership.