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Relatively easy experience buying a used vehicle.
Relatively easy experience buying a used vehicle. I was disappointed to receive only one key and an empty tank of gas. Cannot get a call back regarding titling info they need.
Easy process. Helpful employees. Clean and well maintained used cars.
A MOST PLEASANT CHANGE
My Service Advisor, Mr. Doug Eckler, was absolutely outstanding. He was the most professional person that I have ever dealt with at the dealership. He made sure that all levels of the service process were done correctly and accurately. I have had some very bad experiences with other advisors at this same dealership. They are heading in the right direction with hires like Mr. Eckler.
First service appointment.
Extremely satisfied with the overall service experience. Rey and Kala were both very helpful in making our very first service visit a positive experience.
Good experience with sales and operations at this dealership
Mark Ficken Lincoln
Outstanding customer service from everyone at Mark Ficken Ford! Huge shout out to Hunter Fisher who was an absolute pleasure to work with! From the moment we met he helped answer all my questions and always kept me updated. Being a first time buyer my interest rate was high at first, but Mark Ficken's Team was able to get it down super low. I honestly can't thank them enough for helping me and making this experience so easy! I highly recommend them!
incorrect information, it's been almost 15 days since I've been waiting for them to make the payment for my 2022 Camry, I exchanged my car for a 2022 corsair, and every time I call this dealership they give me a different answer. I'm having a bad experience with this dealership.
Poor customer service
A few weeks back I had a Woofer replaced in my Lincoln. They had to take the front passenger inside door panel off to remove and then replace the part needed. Which they did. For some unknown reason the technician removed my Lincoln floor mat from the front passenger side, 3-4 days later I went to vacuum my car, and noticed my floor mat that I paid for whenI purchased the car was gone. I called the dealership multiple times to a explanation, nothing, no return phone calls. I am presently looking to trade in my Lincoln for another Lincoln. I WILL MOT BE GIVING THWM MY BUSINESS. Horrible customer service,
I had an excellent experience with Max Montoya.
I had an excellent experience with Max Montoya. Max was very prompt, professional and courteous and was able to quickly offer a below market price with no haggling. I’d definitely send friends and family Max’s way.
Jordan Edmond was a pleasure to work with.
Jordan Edmond was a pleasure to work with. The process was easy and quick. Thank you Jordan and Mr. Moye for the great customer service.