Reviews
The service department always goes above and beyond.
The service department always goes above and beyond. Very accommodating, friendly and customer first philosophy. JB, was very informative and kept me up to date through the entire repair.
The service department always goes above and beyond.
The service department always goes above and beyond. Very accommodating, friendly and customer first philosophy. JB, was very informative and kept me up to date through the entire repair.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bad customer service.
Bad customer service. Tried to charge $200 diagnostic fee. When I told them what was wrong. Not good way to treat loyal customer. I have dealt with you for over 11 years.
Bad customer service.
Bad customer service. Tried to charge $200 diagnostic fee. When I told them what was wrong. Not good way to treat loyal customer. I have dealt with you for over 11 years.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Very friendly and easy to work with.
Very friendly and easy to work with.Love the environment.Would recommended to friends and family to purchase from Mark Ficken.I will definitely spread the work around.
Very friendly and easy to work with.
Very friendly and easy to work with.Love the environment.Would recommended to friends and family to purchase from Mark Ficken.I will definitely spread the work around.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ashley, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mark Ficken Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Excellent experience.
Excellent experience. Felt informed throughout the service and Liza (advisor) was great at updating me on all aspects of my vehicles needs. I have been a customer over 5 years and I?ve been pleased every time.
Excellent experience.
Excellent experience. Felt informed throughout the service and Liza (advisor) was great at updating me on all aspects of my vehicles needs. I have been a customer over 5 years and I?ve been pleased every time.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Diane, thank you! We take our reviews seriously and are delighted to hear about your visit. At Mark Ficken Ford we are always striving to do better than your last visit.
Drew was a great sales person.
Drew was a great sales person. No pressure and easy to work with. Was able to do most of the paperwork remote. Go see Drew
Drew was a great sales person.
Drew was a great sales person. No pressure and easy to work with. Was able to do most of the paperwork remote. Go see Drew
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Mark Ficken Ford. We hope you have a great day!
Just purchased a new vehicle at Mark Fickens Ford.
Just purchased a new vehicle at Mark Fickens Ford. My salesman AJ and sales manager Joe Rossi were great. A smooth transaction. I highly recommend the dealership.
Just purchased a new vehicle at Mark Fickens Ford.
Just purchased a new vehicle at Mark Fickens Ford. My salesman AJ and sales manager Joe Rossi were great. A smooth transaction. I highly recommend the dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mark Ficken Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Valet service to my house was awesome.
Valet service to my house was awesome. This is such a convenience for me. The job was done efficiently & then my car was driven back to my house quickly! Job well done.
Valet service to my house was awesome.
Valet service to my house was awesome. This is such a convenience for me. The job was done efficiently & then my car was driven back to my house quickly! Job well done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
No communication on lease questions Zero follow up
No communication on lease questions Zero follow up Me back to another better licoln dealer
No communication on lease questions Zero follow up
No communication on lease questions Zero follow up Me back to another better licoln dealer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Cooper was excellent and even helped me with an issue
Cooper was excellent and even helped me with an issue unrelated to my appointment. My issue was fixed in a timely manner. Very friendly and knowledgeable
Cooper was excellent and even helped me with an issue
Cooper was excellent and even helped me with an issue unrelated to my appointment. My issue was fixed in a timely manner. Very friendly and knowledgeable
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mark Ficken Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Replace battery.
Replace battery. The last 2 visits at this dealership have been great. I hope the service continues because we are Ford and Lincoln fans and want to continue being one
Replace battery.
Replace battery. The last 2 visits at this dealership have been great. I hope the service continues because we are Ford and Lincoln fans and want to continue being one
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gary, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mark Ficken Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.