Houston Direct Auto

The employees are great people and actually care about each person individually. They try their best to work with each person, no matter their situation.... I recommend everybody to come here! Houston Direct Auto is the best!

Carlos Cuentas was fantastic - he guided us on a detailed test drive and really listened to us to understand what attributes we were looking for in a car.... He had a lot of patience and knowledge and was not pushy at all. Very nice and friendly.

Alex could not have been more helpful or patient. He is very knowledgeable and willing to go the extra mile to answer questions or address unique issues.... I would never hesitate to recommend him to anyone. Pleasantly surprised with the entire operation.

Houston Direct Auto has amazing level of customer service from the time I walked into the establishment. Everyone was so attentive to my needs, and respected... my time. I specifically worked with Jorge he is a excellent sales representative with high energy and really focuses on what the buyer needs are. I would definitely recommend this place for over all quality.

We came in looking for a new car and walked out with a car that was really what we needed for our family. The customer service here is outstanding. Our... sales person Emily was amazing. She was so kind and helpful during our process of getting into our new vehicle. She had great knowledge of the car and cared about what we really needed in a car. Not the want but the need. The Sales Manager Carlos is amazing.

The person who contacted me, Roberto Sanchez, provided really poor customer service. His emails lacked information, professionalism, and attention to the... customer. He also sold the vehicle without telling me there was a buyer on hand.

Long story short.. keep in mind I never write reviews but people need to know. Salesman was Jimmie. Worked my full shift on nights and left after work... (1.5 drive) to look at and test drive a vehicle. Everything looked good. He tells me that I need 5500 down. So they appraise my vehicle and after the appraiser lowballs the xxxx out of my vehicle Jimmie tells me that I should go to Carmax to get an offer and that their dealership would meet it. So I go do my thing, get an offer for more from carmax and then head back. He takes me to his finance guy (Jacob Mantacito) that is suppose to be handling my details and when I walk in he tells me then that I need 8500 down out of the blue. When I say something he simply tells me that it must have been a mis-communication. No apology, nothing. Just shrugs it off. Everything about this place seems shady as xxxx. They weren’t sorry that they wasted my entire day jerking me around. Horrible customer service and very shady. Stay away.

As a first time car buyer with very little to work with the agent emily has been helping me consistently even though it is a challenging process I am always... optimistic something will work out

Representative treated me like a child, never answered my questions directly and used phrases like “did you even listen to what I said” repeatedly.... STAY AWAY FROM THIS DEALERSHIP

Went in looking for a car I saw online but the title was salvage didn't get it. I worked with Carlos and was able to get an even better car for a... good deal. Process was fast, professional and efficient. Would definitely refer this place to others and Carlos too.