Houston Direct Auto

Everything was great about this place..Louis did an amazing job helping me pick out the best car and he explained everything to me..the process was fast..I... test drove it and was in the car the next day..absolutely in love with my 2017 Chevy Malibu.

It was a great and humbling experience buying a car here at the dealership. I got a very nice car, I really love it. I am very happy that I dealt with... these people. They were very nice and friendly. Highly recommended!

They were very nice with me when I visited and took a test drive last week. I felt I am a very important customer with the way they assisted me. I am very... happy and satisfied with the whole experience that I had with them. Highly recommended!

Houston Direct Auto has given me memorable experience buying a car. People here are so nice, friendly, and accommodating. Kevin is the Salesman that I... have ever dealt with purchasing a car from a dealership. Highly recommended!

Houston Direct Auto has given me a chance to start over my life. My credit has been ruined because of divorce and I am starting to get my feet back on... track. I am so thankful to everyone working at this dealership.

I am very happy with the treatment that I got from all the people at Houston Direct Auto. They were so much accommodating and helpful people. I just got... the new car from them and I really love it. Thanks again to all of you!

I'm very happy with the service that they have provided us. They are very nice people who are ready to help everyone out. I am glad I chose Houston Direct... Auto for my car needs. Highly recommended car dealership!

It was the best experience so far in getting a car. They are all nice and friendly. I will definitely come back here if needs arise on getting another... car. I am very happy with this car and will make sure to finish payments for it. Highly recommended!

Houston Direct Auto is one of the few dealerships who do great service and provide excellent customer experience. Everything seems great and the best.... I can't wait to do business with all of you again in the near future. Highly recommended!

My wife and I were looking for a car for her 50th birthday, and we had a budget in mind. The 2015 Volkswagen EOS looked great on pictures. The initial... interaction with Keven was very good. We live in Austin, and Keven did a great job to help with making the vehicle available for us while we made our way to Houston on one Saturday. We test drove the car around the local streets, and chose not to take it out on highway because it was an unfamiliar area. We proceeded with the purchase. Off the bat, it was strange because we ended up paying out of pocket for the car detail at a place across the street from the dealership. It's Covid-19 time, so we didn't think too much of it after that. However, the fact that car needed detailing and we paid out of pocket for it stand. We headed back to Austin, and it was immediately clear that there is something going on with either wheels or balance because the car vibrate very noticeably at highway speeds. Immediately called the sales person, and we hypothesized that there could be an issue with wheel balance. Why wouldn't the wheels be balanced before putting the car for sale? I took the car to Discount Tire and National Tire and Battery, and the ending diagnosis is that "4X tires look to be out of round, and wheels are slightly bent as well. Center caps were taped in upon arrival, removed to make sure they dont fall out on the road" At the same time, the coolant indicator starts flashing. There is an obvious coolant leak. This morning, the EPC light came on. All this in about a month, with minimal driving of the car. I emailed and called, and CJ from service try to help by offering wheels and tires at cost to the service, and no mention of compensating me in any way. Getting in touch with Amin, the manager/owner is extremely hard. It took me several emails to even get a response and no luck at all talking on the phone, The dealership is offering to inspect the vehicle and make repairs assuming that there is no wear. If the car had been priced to reflect that it has these issues, I would not have had any issues counting on spending more money. But paying little less than $15,500 for a externally good looking EOS. with 110,000 miles, I just assumed that it's in respectable mechanical shape. Clearly that's not the case. I will never consider Houston Direct Auto for a car purchase.