Houston Direct Auto

Rectangle 48
Sales 9:00 AM - 6:00 PM

Houston Direct Auto Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2013

We realize that you have lots of choices when leasing or buying an automobile and our desire is to ensure you have the best car buying experience. We consider customer satisfaction to be our highest priority.

...


We pride ourselves on listening to the needs of our customers.Competitive pricing, knowledgeable staff and superior customer service all add up to create a simple and painless way to purchase a world class automobile at a great price. Call us 832-252-1400

Reviews

2.7 out of 5 2.7
75 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 15, 2018

    The employees are great people and actually care about each person individually. They try their best to work with each person, no matter their situation.... I recommend everybody to come here! Houston Direct Auto is the best!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 12, 2018

    Carlos Cuentas was fantastic - he guided us on a detailed test drive and really listened to us to understand what attributes we were looking for in a car.... He had a lot of patience and knowledge and was not pushy at all. Very nice and friendly.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 10, 2018

    Alex could not have been more helpful or patient. He is very knowledgeable and willing to go the extra mile to answer questions or address unique issues.... I would never hesitate to recommend him to anyone. Pleasantly surprised with the entire operation.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 6, 2018

    Houston Direct Auto has amazing level of customer service from the time I walked into the establishment. Everyone was so attentive to my needs, and respected... my time. I specifically worked with Jorge he is a excellent sales representative with high energy and really focuses on what the buyer needs are. I would definitely recommend this place for over all quality.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 5, 2018

    We came in looking for a new car and walked out with a car that was really what we needed for our family. The customer service here is outstanding. Our... sales person Emily was amazing. She was so kind and helpful during our process of getting into our new vehicle. She had great knowledge of the car and cared about what we really needed in a car. Not the want but the need. The Sales Manager Carlos is amazing.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 2, 2018

    The person who contacted me, Roberto Sanchez, provided really poor customer service. His emails lacked information, professionalism, and attention to the... customer. He also sold the vehicle without telling me there was a buyer on hand.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 19, 2018

    Long story short.. keep in mind I never write reviews but people need to know. Salesman was Jimmie. Worked my full shift on nights and left after work... (1.5 drive) to look at and test drive a vehicle. Everything looked good. He tells me that I need 5500 down. So they appraise my vehicle and after the appraiser lowballs the xxxx out of my vehicle Jimmie tells me that I should go to Carmax to get an offer and that their dealership would meet it. So I go do my thing, get an offer for more from carmax and then head back. He takes me to his finance guy (Jacob Mantacito) that is suppose to be handling my details and when I walk in he tells me then that I need 8500 down out of the blue. When I say something he simply tells me that it must have been a mis-communication. No apology, nothing. Just shrugs it off. Everything about this place seems shady as xxxx. They weren’t sorry that they wasted my entire day jerking me around. Horrible customer service and very shady. Stay away.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    August 25, 2018

    As a first time car buyer with very little to work with the agent emily has been helping me consistently even though it is a challenging process I am always... optimistic something will work out

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 15, 2018

    Representative treated me like a child, never answered my questions directly and used phrases like “did you even listen to what I said” repeatedly.... STAY AWAY FROM THIS DEALERSHIP

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 11, 2018

    Went in looking for a car I saw online but the title was salvage didn't get it. I worked with Carlos and was able to get an even better car for a... good deal. Process was fast, professional and efficient. Would definitely refer this place to others and Carlos too.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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