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Sales 9:00 AM - 4:00 PM
Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 6:00 PM
Fri 8:00 AM - 6:00 PM
Sat 9:00 AM - 4:00 PM
Sun Closed

Reviews

2.2
36 lifetime reviews.
  • Quick Response

    Prompt, professional response! No pushy tactics. Would definitely consider in the future.


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    Prompt, professional response! No pushy tactics. Would definitely consider in the future.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • My experience was fantastic thanks to CESAR!!

    i have read the negative reviews about this place so I feel especially driven to write this review and let people know that my experience was fant...


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    i have read the negative reviews about this place so I feel especially driven to write this review and let people know that my experience was fantastic. From the moment we first called about the car that we had found online and was interested in, Cesar was the best. He greeted us, was very positive and not pushy, extremely helpful and professional. We absolutely love the car that we bought from them, a 2012 Honda Pilot Touring. We got an excellent deal and Cesar even added some extras which made the deal even better! Please give this place a chance if you want a salesperson who is on the up and up. He is very honest and an overall good person and salesperson! And the rest of the team treated us very nicely also from the manager to the girl in the finance office. If this place has had some rough times I think they are definitely improving! THANK YOU CESAR! I have already recommended you to friends and I will continue to do so. And...I love my PILOT!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Poor Customer Service

    Very busy dealership and they have 2 locations. You will be walking back and fourth if another vehicle you want to see on their site is at the ot...


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    Very busy dealership and they have 2 locations. You will be walking back and fourth if another vehicle you want to see on their site is at the other location. It isn't far, it is a couple of blocks but it makes a difference in this Texas heat!! You will be waiting especially if service or another sales person has the keys or if they are just plain lost. I will say, for as busy as they were it really didn't seem that disorganized. I have been searching for this vehicle for months. I knew what I wanted and how much I wanted to pay. I read through the reviews and still wanted to take a chance on this dealership as they had what I wanted. I do not believe my terrible experience was completely the dealerships faults as much as it was the salesperson, Cesar. He was a young, eager and hyper salesman. I knew more about the vehicle than he did. He was always in a rush with one foot out of the door. We finally came to an agreement with the help of his supervisor. He was quick to let me know that he was now only getting $50 in commission. Despite the reviews, they did negotiate some on the price as I had cash in hand. He promised he would deliver my car on Monday, didn't receive it till Tuesday (which is understandable) and not everything that was promised was there. Upon arrival, the spare tire that was promised was not there. Cesar told me 5 times how him being there to drop of my vehicle was costing him money because he was dealing with me. It has been 2 weeks, my plates have come in but I have not heard anything from the dealership regarding my spare. I contacted my sales person today to ask about my spare. I get the reply "contact the parts department" and I asked for the number and he replies "119 ext number". WHAT KIND OF CUSTOMER SERVICE IS THIS??? If I had the number, don't you think I could have figured out the parts department extension???? Maybe I am old fashion but customer service is a dying art. You will not survive if you do not take care of your customers.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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About Our Dealership

Dealer on Cars.com since September 2013

We realize that you have lots of choices when leasing or buying an automobile and our desire is to ensure you have the best car buying experience. We consider customer satisfaction to be our highest priority.
We pride ourselves on listening to the needs of our customers.Competitive pricing, knowledgeable staff and superior customer service all add up to create a simple and painless way to purchase a world class automobile at a great price.

"We do not have any unsatisfied customers!"