Ed Napleton Honda St. Peters

Allison was very knowledgeable and set us up with a new Honda at a fair price. Just bought our 5th Honda. They are super reliable cars.

I had a horrible experience at this dealership, they repeatedly gave me false information on pricing after going through several different salesman , wouldn’t... recommend , their are better dealerships nearby to choose from

Ken was great! I will definitely go to Napleton for my next car.

They have a coupon code n their website $14.95 oil change but they will never accept it, they just try to get you to go there, will never deal with them... again, other dealers have dignity and the accept their own coupons but those people don’t.

I would like to buy this car for money indicated on the site ($10300). The price listed on this site is wrong. The actual price is approximately $14000... (they did not provide exact price). What reason to sale the car with wrong price? I just wasted a lot of my time. I am not happy at all.

Awesome experience. Allison was extremely personable and professional. I was treated very fairly and got the deal I was looking for. I expected the process... to take all day but it only took 90 minutes. Would recommend to all.

Napleton buying process for a used car is dishonest and unethical. Sales manager promised a deal and then offered 1200 over asking price. As his "deal."... When I tried to negotiate he claimed only his general manager could approve anything less than that (1200 over his asking price). Obviously, he was just stalling so he could sell the car to someone willing to pay his bs fees because he never called back to confirm whether he got approval. What kind of dealer won't sell when you're offering their asking price in cash? Sales manager guy, if you're reading this I want you to know your suit looks terrible, and everyone thinks you're a joke. Get bent.

This place is a mess. Friendly until you get serious about buying, then typical high pressure sales. Lots of promises they won’t deliver on. Tacked on... a $1500 “Napleton Advantage” which they refused to take off and which included loaner vehicles and home pick-up/drop off my car for oil changes. Tried numerous times to set this up when they would contact me to set up service but was told it would “be best” if I brought the car in. They were only responsive when they didn’t have to do anything. Once I expressed my frustration I was told on multiple occasions a manager would call me back, which never happened. They’ll probably leave a comment on this review asking me to contact them, which I’ve tried to do numerous times and end up getting passed around and eventually told they will call me back. Never got calls back and finally had to ask them to stop calling me to try to set up service. Even had to do this 5-6 times before they finally got it done. Complete disaster.

We made an appointment (because of a pandemic) to test drive a 2009 Ford Escape listed online for $4200. The dealer was crowded despite making an appointment... for our own health safety. The vehicle was not ready and took awhile to find. Although it drove well there were 2 sensors on. Eric the sales manager said they would have service Dept fix and call us. We never got a call, I called them twice. The second call I was told the vehicle could not be fixed and was sent to wholesale. A quick search proved the 2009 Ford Escape is still listed by them, now at $3900. Don’t be fooled, don’t waste your time, you do not want to take your business to Ed Napleton Honda.

3 minutes ago Worst customer service experience ever. They called me to offer a 14.95 oil change. Set an appointment for this morning. Went in and had... the oil change in a very timely manner was very happy until I go to pay for the service and the charge was 57.70 ???? When I asked why it wasn’t 14.95. I was told he wasn’t a mind reader and I was supposed to tell him about the special that they called me to offer. Well I didn’t take to kindly to being told he wasn’t a mind reader and told him and every one in there to FO and will never ever be back !!!!