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Ed Napleton Honda St. Peters

(2,023 reviews)
Visit Ed Napleton Honda St. Peters
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
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2023 consumer dealer award 2022 consumer dealer award

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New (636) 486-1779 (636) 486-1779
Used (636) 486-1780 (636) 486-1780
Service (636) 486-1781 (636) 486-1781

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About our dealership

This seller has been on Cars.com since August 2009.
IT'S EASY...IT'S FUN...and IT'S GUARANTEED. At Ed Napleton's Honda in St. Peters you'll be very pleased. Family-owned and in business since 1931 with 64 franchises across five states Napleton believes that customer satisfaction and common courtesy should be held above all else.
Napleton Honda gives you Napleton4Life. Complimentary benefits which gives you Car Washes for the Life

Service center

Phone number (636) 486-1781

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

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Reviews

(2,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Napleton Honda St. Peters from DealerRater.

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Had a good experience buying our pre-owned Jeep at

Had a good experience buying our pre-owned Jeep at Napleton Honda in St. Peters. Dillon Kirpatrick was very easy to work with, and also very pleasant to work with. And not overbearing with the things that dealers like to add-on to the cost of a vehicle. He also handed me the keys and told me to drive it home to my wife (about 40 minutes away) to get her opinion. Surprising, but effective.

Had a good experience buying our pre-owned Jeep at

Had a good experience buying our pre-owned Jeep at Napleton Honda in St. Peters. Dillon Kirpatrick was very easy to work with, and also very pleasant to work with. And not overbearing with the things that dealers like to add-on to the cost of a vehicle. He also handed me the keys and told me to drive it home to my wife (about 40 minutes away) to get her opinion. Surprising, but effective.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

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I bought a 2024 Odyessy and have less than 5,000 miles on

I bought a 2024 Odyessy and have less than 5,000 miles on it. When I went out to my garage to start it, it was completely dead. I called the salesman I bought it from and explained the problem. He was less than helpful and ended up suggesting calling AAA to solve my problem. Not impressed. Kudos to Brandon in the service department. He reached out to me after AAA had gotten my van started. He did leave me with his number to call him if I have any more issues. Their only saving grace in customer service. I should also say that it took me about 6 or 7 calls to reach him because I kept getting transferred and then it dropped my call. This whole experience was frustrating. I pray I don’t have to deal with them again.

I bought a 2024 Odyessy and have less than 5,000 miles on

I bought a 2024 Odyessy and have less than 5,000 miles on it. When I went out to my garage to start it, it was completely dead. I called the salesman I bought it from and explained the problem. He was less than helpful and ended up suggesting calling AAA to solve my problem. Not impressed. Kudos to Brandon in the service department. He reached out to me after AAA had gotten my van started. He did leave me with his number to call him if I have any more issues. Their only saving grace in customer service. I should also say that it took me about 6 or 7 calls to reach him because I kept getting transferred and then it dropped my call. This whole experience was frustrating. I pray I don’t have to deal with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Went in on June 29, was told they had to put the car

Went in on June 29, was told they had to put the car threw the shop for new tires and top fluids, lie. I had to call back to finally hear if the car was even there anymore. I got a TEXT back. Go to buy it, they did fill oils, gas was at .25 of a tank, we assumed they would finish detailing while I was in finance, wrong. Waited an hour for finance, I ask one of the finance men if he knew where our paperwork was, he said nope. Well come to find out that was our finance man. I told him we have had a very bad day (our daughter locked our infant in the car while we waited) so we would love to just sign and get home our kids are drained. He taps his pen and just looks at me for like 30 seconds. THEN we finally go to leave, HE REFUSED A TEMP TAG!! So, the sameman had to go BACK to our trade in car and get our tags!! Of course that took time! Needless to say, we had a prime example of what NOT to do while we were there. We will never be back, even though we love the car we got, so far, I'll look at any other dealership before I ever look there again.

Went in on June 29, was told they had to put the car

Went in on June 29, was told they had to put the car threw the shop for new tires and top fluids, lie. I had to call back to finally hear if the car was even there anymore. I got a TEXT back. Go to buy it, they did fill oils, gas was at .25 of a tank, we assumed they would finish detailing while I was in finance, wrong. Waited an hour for finance, I ask one of the finance men if he knew where our paperwork was, he said nope. Well come to find out that was our finance man. I told him we have had a very bad day (our daughter locked our infant in the car while we waited) so we would love to just sign and get home our kids are drained. He taps his pen and just looks at me for like 30 seconds. THEN we finally go to leave, HE REFUSED A TEMP TAG!! So, the sameman had to go BACK to our trade in car and get our tags!! Of course that took time! Needless to say, we had a prime example of what NOT to do while we were there. We will never be back, even though we love the car we got, so far, I'll look at any other dealership before I ever look there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recent purchase and for sharing your feedback with us. We deeply regret that your experience did not meet your expectations. We understand how disappointing this can be and are committed to making it right for you. Please contact me at 630-382-0339 or email ER@napleton.com to discuss a resolution that meets your needs. Your feedback is invaluable to us, and we are dedicated to improving our services based on your input. We appreciate your business and hope to have the opportunity to make things right.

Consumer response

I have emailed you personally, I havent received any responses...

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Brian, the Costco auto program manager, is dishonest and

Brian, the Costco auto program manager, is dishonest and unprofessional. He claims that the Costco savings only added up to $86. The Costco program has always saved me hundreds, if not thousands of dollars. Covid is over people, stop listening to people like Ed Napleton Honda, and stop paying MSRP. Truly a one-star dealership.

Brian, the Costco auto program manager, is dishonest and

Brian, the Costco auto program manager, is dishonest and unprofessional. He claims that the Costco savings only added up to $86. The Costco program has always saved me hundreds, if not thousands of dollars. Covid is over people, stop listening to people like Ed Napleton Honda, and stop paying MSRP. Truly a one-star dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Serve me in the future?? I’ll never buy from you, and I will share my story with everyone thinking of buying from you.

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Beautiful store and very clean.

Beautiful store and very clean. Everyone here made us feel like family and like they wanted what was best for me and my family! Highly recommend Napleton!!

Beautiful store and very clean.

Beautiful store and very clean. Everyone here made us feel like family and like they wanted what was best for me and my family! Highly recommend Napleton!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

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Napleton Honda took great care of me!

Napleton Honda took great care of me! They were very attentive and made sure I was happy with my trade in offer. I highly recommend Napleton, ask for Sadiq!

Napleton Honda took great care of me!

Napleton Honda took great care of me! They were very attentive and made sure I was happy with my trade in offer. I highly recommend Napleton, ask for Sadiq!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

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Bad communication skills.

Bad communication skills. Sales mgr and sales reps will tell you just about anything to get a signature of purchase, then your terms will be the complete opposite of what was discussed. Service dept is very untimely and does not keep you informed on any updates. I have sat in the dealership multiple times 5+ hours before being told they could not service my vehicle. Just a complete waist of time and money. Not the best dealership to choose. The lot selection is just a luring tool. Take your time and research all options before here.

Bad communication skills.

Bad communication skills. Sales mgr and sales reps will tell you just about anything to get a signature of purchase, then your terms will be the complete opposite of what was discussed. Service dept is very untimely and does not keep you informed on any updates. I have sat in the dealership multiple times 5+ hours before being told they could not service my vehicle. Just a complete waist of time and money. Not the best dealership to choose. The lot selection is just a luring tool. Take your time and research all options before here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out us at (314) 486-9292 and we will work with you personally in rectifying the issues you experienced.

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Sediqu did an AWESOME job with our used 2022 Toyota

Sediqu did an AWESOME job with our used 2022 Toyota sienna! Super happy with the service!

Sediqu did an AWESOME job with our used 2022 Toyota

Sediqu did an AWESOME job with our used 2022 Toyota sienna! Super happy with the service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

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This dealership deserves 0 stars.

This dealership deserves 0 stars. BEWARE, they will scam you! PLEASE READ THEIR BBB REVIEWS! My husband and I bought a 2021 Honda Civic on 4/26. After several hours of looking at other cars, we were going to leave but the manager came over and asked us if we’d consider a car over our price range because he could work with us. We agreed. After discussing a price, the salesman, Mike, comes back with a piece of paper that says does this price work for you.. it was $27,000. The price of the car on the website was $23,500. We said absolutely not. He added in a ton of xx we told him we didn’t want. We went back and forth several times and finally the manager comes out after we were going to walk away. He took the price down to $22,500. We had $6,000 in cash to put down. We brought our own pre-approval but he said we should work with their finance team because that credit union has higher rates. We agreed and my husband filled out a new credit report. When my husband got into the finance room, the finance manager asked him about extended warranties and he stated again, we just want the car. I left my husband there to finish the paperwork. My husband was told someone would call us in 5-7 business days to see if we wanted to pick up the title or have it shipped. It’s been almost 2 weeks and NO ONE has called. However, the finance paperwork came and the car was financed for $21,000! The car should only be financed for $16,500. Ironically, we called our salesman, Mike, a few days after the car was purchased to ask him where all the paperwork we signed was. He told us it comes with the title. We’re confident the dealership added a warranty we didn’t agree upon which is why they are withholding the title and the paperwork. PLEASE SEE REVIEW FROM MARY BELOW! Her experience is EXACTLY what we experienced. We’re hoping the dealership will make it right by showing us what was added and redo the financing to the agreed upon amount. If not, we are prepared to bring our attorney in the conversation since it’s evident this is something they’ve done before.

This dealership deserves 0 stars.

This dealership deserves 0 stars. BEWARE, they will scam you! PLEASE READ THEIR BBB REVIEWS! My husband and I bought a 2021 Honda Civic on 4/26. After several hours of looking at other cars, we were going to leave but the manager came over and asked us if we’d consider a car over our price range because he could work with us. We agreed. After discussing a price, the salesman, Mike, comes back with a piece of paper that says does this price work for you.. it was $27,000. The price of the car on the website was $23,500. We said absolutely not. He added in a ton of xx we told him we didn’t want. We went back and forth several times and finally the manager comes out after we were going to walk away. He took the price down to $22,500. We had $6,000 in cash to put down. We brought our own pre-approval but he said we should work with their finance team because that credit union has higher rates. We agreed and my husband filled out a new credit report. When my husband got into the finance room, the finance manager asked him about extended warranties and he stated again, we just want the car. I left my husband there to finish the paperwork. My husband was told someone would call us in 5-7 business days to see if we wanted to pick up the title or have it shipped. It’s been almost 2 weeks and NO ONE has called. However, the finance paperwork came and the car was financed for $21,000! The car should only be financed for $16,500. Ironically, we called our salesman, Mike, a few days after the car was purchased to ask him where all the paperwork we signed was. He told us it comes with the title. We’re confident the dealership added a warranty we didn’t agree upon which is why they are withholding the title and the paperwork. PLEASE SEE REVIEW FROM MARY BELOW! Her experience is EXACTLY what we experienced. We’re hoping the dealership will make it right by showing us what was added and redo the financing to the agreed upon amount. If not, we are prepared to bring our attorney in the conversation since it’s evident this is something they’ve done before.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (314) 486-9292 so we can discuss the details of your visit in hopes of restoring your confidence in our dealership.

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BEWARE OF NAPELTON HONDA!

BEWARE OF NAPELTON HONDA! Our car was stolen which is frustrating enough. We went to Napleton to look at a few Honda Pilots we had researched on-line. There is no transparency, and I do not trust them. I would not recommend this shady place of business to anyone. Buyers’ beware! VETERAN’S DISCOUNT – My husband who served in Vietnam asked the salesperson, Camron while we were test driving it if Napleton gives a Veteran’s discount like some of the other dealerships do. He said yes, they give a $500. However, when we went inside. we were told the car was already priced good, so no veteran’s discount. This is a slap in the face to my husband and all our US veterans. INCONSIDERATE OF TIME – On our initial visit, they made us wait and wait to provide numbers to us. This was a cut and dry deal. We were paying cash; we made it clear we did not want any add-ons. We just wanted to know what the price was. We had not eaten dinner and it was late. I feel like they just wanted to wear us down (which they succeeded). Same thing when we picked up the car. Nothing was ready (even though it had been 4 days from when we put a deposit down). We just wanted to sign the papers, pay the money and leave. We were told it was being “detailed.” We said we would leave and get a sandwich, but was told it will be ready in five minutes. It wasn’t. It took over two hours total. A storm was blowing in, and I didn’t take the time to thoroughly inspect the car. That was my mistake. FUDGING NUMBERS – When we paid for the car, Dan the finance guy, said he was going to give us Xzilon for free even though we didn’t want any add-ons (that should have been our first clue something was shady). The numbers were finagled to make it look like we purchased Xzilon, but we didn’t. They also charged us $249 for wheel locks even though they come equipped with the car we purchased. This “add on” was not included anywhere in the paperwork that was provided. When I questioned this, I was told Dan was just being kind. LOL! CARGO TRAY – When we got home (an hour drive), we noticed the cargo tray was not in the back which makes for an uneven cargo storage area. I texted, sent a picture and called and was told they couldn’t find it and suggested we buy one on Amazon. After a few more days of nagging, the salesperson said he would get one from another car for us. TITLE– We asked for the title when we paid for the car. We were told by the finance person, Dan, that it would be provided when our check cleared. We called and texted several times and were given the run around about why they couldn’t give us the title and were told we would get it 30 days after the purchase. We confirmed with our local license and title company they were “blowing smoke up you know where.” Napleton either didn’t have the title, or they just were inefficient. After we threatened to stop payment on the check, someone called me and said they would get the title to us. OVERPAYMENT – They asked us to put $2,000 down on the car to hold it, but it was not deducted from the price. I asked for the money back that same day. Four days later someone finally called and then another 3 days before we received it. I am confident if I didn’t say anything, they would still have my $2,000. PAPERWORK –When we purchased the car, I asked for the paperwork that we signed that and have asked for it numerous times. It is now over a week later and I still don’t have it. LACK OF REPONSE AND CONCERN BY MANAGEMENT - I sent an email to Tom Dempsey, general manager, explaining my concerns. It is now a week later, but no response from him.

BEWARE OF NAPELTON HONDA!

BEWARE OF NAPELTON HONDA! Our car was stolen which is frustrating enough. We went to Napleton to look at a few Honda Pilots we had researched on-line. There is no transparency, and I do not trust them. I would not recommend this shady place of business to anyone. Buyers’ beware! VETERAN’S DISCOUNT – My husband who served in Vietnam asked the salesperson, Camron while we were test driving it if Napleton gives a Veteran’s discount like some of the other dealerships do. He said yes, they give a $500. However, when we went inside. we were told the car was already priced good, so no veteran’s discount. This is a slap in the face to my husband and all our US veterans. INCONSIDERATE OF TIME – On our initial visit, they made us wait and wait to provide numbers to us. This was a cut and dry deal. We were paying cash; we made it clear we did not want any add-ons. We just wanted to know what the price was. We had not eaten dinner and it was late. I feel like they just wanted to wear us down (which they succeeded). Same thing when we picked up the car. Nothing was ready (even though it had been 4 days from when we put a deposit down). We just wanted to sign the papers, pay the money and leave. We were told it was being “detailed.” We said we would leave and get a sandwich, but was told it will be ready in five minutes. It wasn’t. It took over two hours total. A storm was blowing in, and I didn’t take the time to thoroughly inspect the car. That was my mistake. FUDGING NUMBERS – When we paid for the car, Dan the finance guy, said he was going to give us Xzilon for free even though we didn’t want any add-ons (that should have been our first clue something was shady). The numbers were finagled to make it look like we purchased Xzilon, but we didn’t. They also charged us $249 for wheel locks even though they come equipped with the car we purchased. This “add on” was not included anywhere in the paperwork that was provided. When I questioned this, I was told Dan was just being kind. LOL! CARGO TRAY – When we got home (an hour drive), we noticed the cargo tray was not in the back which makes for an uneven cargo storage area. I texted, sent a picture and called and was told they couldn’t find it and suggested we buy one on Amazon. After a few more days of nagging, the salesperson said he would get one from another car for us. TITLE– We asked for the title when we paid for the car. We were told by the finance person, Dan, that it would be provided when our check cleared. We called and texted several times and were given the run around about why they couldn’t give us the title and were told we would get it 30 days after the purchase. We confirmed with our local license and title company they were “blowing smoke up you know where.” Napleton either didn’t have the title, or they just were inefficient. After we threatened to stop payment on the check, someone called me and said they would get the title to us. OVERPAYMENT – They asked us to put $2,000 down on the car to hold it, but it was not deducted from the price. I asked for the money back that same day. Four days later someone finally called and then another 3 days before we received it. I am confident if I didn’t say anything, they would still have my $2,000. PAPERWORK –When we purchased the car, I asked for the paperwork that we signed that and have asked for it numerous times. It is now over a week later and I still don’t have it. LACK OF REPONSE AND CONCERN BY MANAGEMENT - I sent an email to Tom Dempsey, general manager, explaining my concerns. It is now a week later, but no response from him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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