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Napleton's Mid Rivers Chrysler Jeep Dodge RAM Maserati

(1,320 reviews)
Visit Napleton's Mid Rivers Chrysler Jeep Dodge RAM Maserati
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2016 state dealer award
2024 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (636) 486-4949 (636) 486-4949
Used (636) 875-1471 (636) 875-1471
Service (636) 387-4506 (636) 387-4506

Reviews

(1,320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Worst service department experience ever.

Absolute worst experience that I have ever had at a dealership. Lied to, delayed, and treated like I was an idiot. Avoid at all costs. I've been waiting 6 weeks for a simple, 2 hour repair on a new car. I was promised the repairs would be done when I bought the car. I've been lied to and avoided for 6 weeks. Do NOT buy a car from them.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Beware scammers

Beware of this place. If you tell if you don’t want a service contract will try to put everything on there And disguise it

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

5 Star Service

I just had my car serviced at Napleton for the first time after buying there and Justin did a great job getting me in and out quickly. 5 Star Service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear that everything was completed to your satisfaction, David! Please let us know if there is ever anything else we can assist you with.

This place scams ignorant people

Went for a fair deal and they tried to make the absolute worst deal sound like heaven. Made me sign all the paperwork before showing me the actual numbers. Cheaters and scammers,good work finance and sales.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service dept is horrible

Do not go to this dealer. There service department is horrible. They will over charge you on everything. I brought my Jeep there for a repair of a noise in my steering. They said it was fixed it and then a month later my ball joint broke and my tire came off. They charged me $700 the first time and then $ 1200 the next time. The service manager lied to my face to get me to withdraw a BBB complaint. Do not go here for service unless you want to get ripped off.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Unfairly low trade in.

Michael Brewer cheated me on my trade in. He gave me $29500.00 for my 20160 ram 2500 and then put it back on the lot for $44000.00. This is corruption at it's best.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Tex was great but service dept terrible

Tex was great to work with. He was very knowledgeable on the Pacificas. Service dept on the other hand, was very unorganized and didn't seem to have any knowledge on how to show me how to work the DVD player that was just installed in my car. Things were not set up like I was told they would be.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great place and great deals

Gary "Tex" Clark made the buying experience incredible. He treated my wife and I with respect and got us a great deal! Love the new Jeep already!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

This dealership is top notch! I've been to several dealerships on my quest to purchase a car and this place by far is the best. Gary was very informative and friendly. Not pushy at all. I won't be purchasing a car until next month, and when I do, I'll be sure to go see him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This is where we go to visit with Tex while buying a car.

It's that simple. We're interested in a car, or we need service (oil change, etc) on one of our vehicles, we head to Napleton's Mid Rivers CDJR, we find Gary "Tex" Clark and go from there. We're welcomed with open arms, like he's been waiting for us to come through the door. Everything is always straight forward so you know where you're at in the process & what's going on. I get so comfortable there that I almost forget that it's a dealership I'm in! When friends, family or even coworkers state they're looking to buy a car, new or used, I always suggest they head to this dealership & ask for Gary "Tex" because he will give them the best possible service they will find anywhere. So far, my husband & myself have purchased 3 brand new & 2 used vehicles from him. We take our vehicles here to be serviced as well. He'll always be the first person I go to when looking to purchase a car or just to say, "Hey" to when there getting service done. You won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.