Reviews
They were patient and kind with us .
They were patient and kind with us . Showed us everything we asked for . Tyler was great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Chad Ellis chad.ellis@russdarrow.com
I bought a new vehicle a month ago from Russ Darrow.
I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Pat Deery pat.deery@russdarrow.com
Best customer service and made the experience not only
Best customer service and made the experience not only simple but fun! I highly recommend this store.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com
Carissa and Tyler were very helpful.
Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com
Been with them since 2016 and live working with them.
Been with them since 2016 and live working with them. Bob is who I have been working with and he is great
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pat Deery pat.deery@russdarrow.com
Everyone gave us great customer service.
Everyone gave us great customer service. I’m a repeat customer and plan on starting that way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jane, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com
They were quick to respond to my online inquiry and kept
They were quick to respond to my online inquiry and kept me updated the whole time in the process getting my car up here that I wanted to test drive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tabitha, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Pat Deery pat.deery@russdarrow.com
Took 3 1/2 hours to complete purchase even though I had
Took 3 1/2 hours to complete purchase even though I had an appointment and was pre approved.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Pat Deery pat.deery@russdarrow.com
Good salesman, supporting team too slow, disorganized and
Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Pat Deery pat.deery@russdarrow.com
Salesman, Tyler Johnson was amazing! He was extremely...
Salesman, Tyler Johnson was amazing! He was extremely knowledgeable on specifics regarding different vehicles, he was very professional and listened to what our needs were. The financing staff is also great! They are personable, courteous and are in it for you! This is the second vehicle I’ve purchased from Russ Darrow JDR of Madison and I will be back! Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car