Reviews
Polite.
Polite. Quick. Exactly what I came in for Thank you for a great experience I appreciate it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Chad Ellis chad.ellis@russdarrow.com
Ben did an awesome job being it was only his second sale.
Ben did an awesome job being it was only his second sale. He really made it enjoying
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Russ Darrow Chrysler Dodge Jeep RAM of Madison. It's great to hear that we were able to assist you and that you had such a positive experience. Chad Ellis chad.ellis@russdarrow.com
Bryan tried to convince me it was not worth it to fix the
Bryan tried to convince me it was not worth it to fix the transmission of my 5 year old 1500 truck and instead to look to buy a new truck.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Alena, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chad Ellis chad.ellis@russdarrow.com
I had a 11:00 am appointment for a oil change and tire
I had a 11:00 am appointment for a oil change and tire rotation. That took 1 and a half hours .with that being said. I have always been happy with the service. THANK YOU
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Chad Ellis chad.ellis@russdarrow.com
Always have had a nice experience here, this is the only
Always have had a nice experience here, this is the only place I trust to work in my jeep.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com
Service is excellent, but the wait time was terrible.
Service is excellent, but the wait time was terrible. It took 45 minutes before it was moved for service.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com
Incredible good service.
Incredible good service. Excellent crew, and I had done m service before t what I was spectating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Chad Ellis chad.ellis@russdarrow.com
Did a good job.
Did a good job. Quick and easy oil change. Extremely expensive for an oil change compared to Zimbrick up the street.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Chad Ellis chad.ellis@russdarrow.com
I enjoy the services I receive from Russ Darrow.
I enjoy the services I receive from Russ Darrow. Good friendly customer service. Very Professional
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com
I was in need of a new truck I had called Russ Darrow in
I was in need of a new truck I had called Russ Darrow in Greenfield because they had the one I liked online, I called first thing Tuesday morning and talked to somebody about the vehicle and told him that I needed a vehicle this morning and however out of the five I found online to offer the best deal over the phone was selling a truck today. I told them that they had the closest and one I liked the most and all I needed were pictures of the interior. After two other sales people reach out about the same vehicle and waiting an hour to get pictures of the interior I find out they had the vehicle on the lot for 2 weeks and it hadn't been inspected yet nor detailed. I started all over and came across a totally different truck that was not on my list but was closer and a little bit more money so I called Russ Darrow in Madison and Carissa was a great help and got me into a new truck that day. Great customer service!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Chad Ellis chad.ellis@russdarrow.com