Reviews
Write a reviewGreat customer service, addressed all of my question.
Great customer service, addressed all of my question. Very transparent, no hidden surprises. Good experience.
Great customer service, addressed all of my question.
Great customer service, addressed all of my question. Very transparent, no hidden surprises. Good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I bought a vehicle and they gave me an IOU yet never
I bought a vehicle and they gave me an IOU yet never honored it. I tried multiple times to reach out to them and was always ignored. Darren and Taylor general and sales manager will only laugh and treat you horrible. Stay away from this dealership. I can not emphasize enough how horrible service they have. They gave me the email yo Chris Griffith and also never got a response.
I bought a vehicle and they gave me an IOU yet never
I bought a vehicle and they gave me an IOU yet never honored it. I tried multiple times to reach out to them and was always ignored. Darren and Taylor general and sales manager will only laugh and treat you horrible. Stay away from this dealership. I can not emphasize enough how horrible service they have. They gave me the email yo Chris Griffith and also never got a response.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Do not waste your time!!
The right hand has no idea what the left hand is doing. No one knows anything from out the door price to warranties. Improperly staffed. Said they wouldn't hold a vehicle 'til Saturday, ok cool. I go Thursday, the next business day mind you. I sent them all of my necessary documents on Wednesday, yes, the day prior, and vehicle isn't even ready on SATURDAY like I advised I wanted to come in and pick up to begin with. This is by far one of lowest tier unorganized, unprofessional, and unpleasant dealerships that I've dealt with. I don't care how "low" the price of a vehicle they sell is going forward as the frustration is not even remotely worth the half.
Do not waste your time!!
The right hand has no idea what the left hand is doing. No one knows anything from out the door price to warranties. Improperly staffed. Said they wouldn't hold a vehicle 'til Saturday, ok cool. I go Thursday, the next business day mind you. I sent them all of my necessary documents on Wednesday, yes, the day prior, and vehicle isn't even ready on SATURDAY like I advised I wanted to come in and pick up to begin with. This is by far one of lowest tier unorganized, unprofessional, and unpleasant dealerships that I've dealt with. I don't care how "low" the price of a vehicle they sell is going forward as the frustration is not even remotely worth the half.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Maria, we regret to hear that your experience with us was not a more positive one. We would like the chance to talk to you further so please do call Darren Whitt at (830) 303-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care!
WORST SERVICE DEPARTMENT!!!!
Seguin Texas GRIFFITH FORD dealership is the worst dealership I have ever dealt with! My car is still not fixed! They had it a month! In fact my brandnew car has been returned to be with a xxxx dent in the door the refuse to return my messages or provide a solution to fixing my car. Instead they hide behind their egotistical bad attitudes and condensending ways! They down talk you- laugh at your response - refuse to take responsibiliy for the short comings in a NAME THAT I ONCE BELIEVED IN - GRIFFITHS SHOULD BE ASHAMED FOR REPRESENTING FORD! Wes I sure hope no one treats your wife or daughter like you have treated me, my mother, or my child!
WORST SERVICE DEPARTMENT!!!!
Seguin Texas GRIFFITH FORD dealership is the worst dealership I have ever dealt with! My car is still not fixed! They had it a month! In fact my brandnew car has been returned to be with a xxxx dent in the door the refuse to return my messages or provide a solution to fixing my car. Instead they hide behind their egotistical bad attitudes and condensending ways! They down talk you- laugh at your response - refuse to take responsibiliy for the short comings in a NAME THAT I ONCE BELIEVED IN - GRIFFITHS SHOULD BE ASHAMED FOR REPRESENTING FORD! Wes I sure hope no one treats your wife or daughter like you have treated me, my mother, or my child!
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Melissa, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Wes Kerlick at (830) 303-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
consider my expectations elevated
I have nothing but positive things to say about Griffith Ford and their sales staff. I purchased multiple vehicles through this dealer and continually rely on them for my vehicle's service.
consider my expectations elevated
I have nothing but positive things to say about Griffith Ford and their sales staff. I purchased multiple vehicles through this dealer and continually rely on them for my vehicle's service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Experience Ever!!
It took 1 hour from start to finish, usually you get tied up all day, but they knew I was in a time crunch and made it happen and possible. Best experience so far and overall they were very fair and very professional.
Best Experience Ever!!
It took 1 hour from start to finish, usually you get tied up all day, but they knew I was in a time crunch and made it happen and possible. Best experience so far and overall they were very fair and very professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Martin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!
Ford 2022 Bronco - Paulk
Friendly, knowledgeable staff available anytime to answer questions throughout the process.
Ford 2022 Bronco - Paulk
Friendly, knowledgeable staff available anytime to answer questions throughout the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Derek, thank you for leaving such a great review and high star rating. At Griffith Ford Seguin, we value our customers and we look forward to seeing you on your next visit. Take care!
Internet Purchase Done Well
This was a drive in/drive away deal negotiated over text and email. The deal was done as agreed and everything was ready and waiting when I go there.
Internet Purchase Done Well
This was a drive in/drive away deal negotiated over text and email. The deal was done as agreed and everything was ready and waiting when I go there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Purchased used 2019 F350 Lariet
Purchase process drug out a little longer than I would have liked but, at the end of the day, it was a fairly pleasant process and I am happy with my purchase.
Purchased used 2019 F350 Lariet
Purchase process drug out a little longer than I would have liked but, at the end of the day, it was a fairly pleasant process and I am happy with my purchase.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Derek, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
TERRIBLE SERVICE AFTER SALE
Incomplete inspection done on my vehicle refused to fix simple issues.
TERRIBLE SERVICE AFTER SALE
Incomplete inspection done on my vehicle refused to fix simple issues.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please reach out to Wes Kerlick at (830) 303-3673 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.