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Griffith Ford of Seguin

3.3
(30 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

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Reviews

3.3
(30 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I bought a vehicle and they gave me an IOU yet never

I bought a vehicle and they gave me an IOU yet never honored it. I tried multiple times to reach out to them and was always ignored. Darren and Taylor general and sales manager will only laugh and treat you horrible. Stay away from this dealership. I can not emphasize enough how horrible service they have. They gave me the email yo Chris Griffith and also never got a response.

1.0

I bought a vehicle and they gave me an IOU yet never

I bought a vehicle and they gave me an IOU yet never honored it. I tried multiple times to reach out to them and was always ignored. Darren and Taylor general and sales manager will only laugh and treat you horrible. Stay away from this dealership. I can not emphasize enough how horrible service they have. They gave me the email yo Chris Griffith and also never got a response.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Do not waste your time!!

The right hand has no idea what the left hand is doing. No one knows anything from out the door price to warranties. Improperly staffed. Said they wouldn't hold a vehicle 'til Saturday, ok cool. I go Thursday, the next business day mind you. I sent them all of my necessary documents on Wednesday, yes, the day prior, and vehicle isn't even ready on SATURDAY like I advised I wanted to come in and pick up to begin with. This is by far one of lowest tier unorganized, unprofessional, and unpleasant dealerships that I've dealt with. I don't care how "low" the price of a vehicle they sell is going forward as the frustration is not even remotely worth the half.

1.0

Do not waste your time!!

The right hand has no idea what the left hand is doing. No one knows anything from out the door price to warranties. Improperly staffed. Said they wouldn't hold a vehicle 'til Saturday, ok cool. I go Thursday, the next business day mind you. I sent them all of my necessary documents on Wednesday, yes, the day prior, and vehicle isn't even ready on SATURDAY like I advised I wanted to come in and pick up to begin with. This is by far one of lowest tier unorganized, unprofessional, and unpleasant dealerships that I've dealt with. I don't care how "low" the price of a vehicle they sell is going forward as the frustration is not even remotely worth the half.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Maria, we regret to hear that your experience with us was not a more positive one. We would like the chance to talk to you further so please do call Darren Whitt at (830) 303-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care!

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1.0

WORST SERVICE DEPARTMENT!!!!

Seguin Texas GRIFFITH FORD dealership is the worst dealership I have ever dealt with! My car is still not fixed! They had it a month! In fact my brandnew car has been returned to be with a xxxx dent in the door the refuse to return my messages or provide a solution to fixing my car. Instead they hide behind their egotistical bad attitudes and condensending ways! They down talk you- laugh at your response - refuse to take responsibiliy for the short comings in a NAME THAT I ONCE BELIEVED IN - GRIFFITHS SHOULD BE ASHAMED FOR REPRESENTING FORD! Wes I sure hope no one treats your wife or daughter like you have treated me, my mother, or my child!

1.0

WORST SERVICE DEPARTMENT!!!!

Seguin Texas GRIFFITH FORD dealership is the worst dealership I have ever dealt with! My car is still not fixed! They had it a month! In fact my brandnew car has been returned to be with a xxxx dent in the door the refuse to return my messages or provide a solution to fixing my car. Instead they hide behind their egotistical bad attitudes and condensending ways! They down talk you- laugh at your response - refuse to take responsibiliy for the short comings in a NAME THAT I ONCE BELIEVED IN - GRIFFITHS SHOULD BE ASHAMED FOR REPRESENTING FORD! Wes I sure hope no one treats your wife or daughter like you have treated me, my mother, or my child!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Melissa, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Wes Kerlick at (830) 303-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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5.0

consider my expectations elevated

I have nothing but positive things to say about Griffith Ford and their sales staff. I purchased multiple vehicles through this dealer and continually rely on them for my vehicle's service.

5.0

consider my expectations elevated

I have nothing but positive things to say about Griffith Ford and their sales staff. I purchased multiple vehicles through this dealer and continually rely on them for my vehicle's service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Best Experience Ever!!

It took 1 hour from start to finish, usually you get tied up all day, but they knew I was in a time crunch and made it happen and possible. Best experience so far and overall they were very fair and very professional.

5.0

Best Experience Ever!!

It took 1 hour from start to finish, usually you get tied up all day, but they knew I was in a time crunch and made it happen and possible. Best experience so far and overall they were very fair and very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Martin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

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5.0

Ford 2022 Bronco - Paulk

Friendly, knowledgeable staff available anytime to answer questions throughout the process.

5.0

Ford 2022 Bronco - Paulk

Friendly, knowledgeable staff available anytime to answer questions throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Derek, thank you for leaving such a great review and high star rating. At Griffith Ford Seguin, we value our customers and we look forward to seeing you on your next visit. Take care!

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5.0

Internet Purchase Done Well

This was a drive in/drive away deal negotiated over text and email. The deal was done as agreed and everything was ready and waiting when I go there.

5.0

Internet Purchase Done Well

This was a drive in/drive away deal negotiated over text and email. The deal was done as agreed and everything was ready and waiting when I go there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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4.0

Purchased used 2019 F350 Lariet

Purchase process drug out a little longer than I would have liked but, at the end of the day, it was a fairly pleasant process and I am happy with my purchase.

4.0

Purchased used 2019 F350 Lariet

Purchase process drug out a little longer than I would have liked but, at the end of the day, it was a fairly pleasant process and I am happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Derek, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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1.0

TERRIBLE SERVICE AFTER SALE

Incomplete inspection done on my vehicle refused to fix simple issues.

1.0

TERRIBLE SERVICE AFTER SALE

Incomplete inspection done on my vehicle refused to fix simple issues.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please reach out to Wes Kerlick at (830) 303-3673 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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1.0

No integrity at Griffith Ford in Seguin

I bought a brand new 2019 F-250 Lariat from Griffith Ford Seguin. I noticed shortly before my 2nd oil change that the windshield seal was working it's way out but I forgot to mention it to the service advisor Steven. I work 250 miles out of town and so I schedule my oil changes on my way out. So at my 3rd oil change I mentioned it to Steven. After the oil change I noticed the seal was still out. I called Steven and asked him about it and was told that maybe the mechanic had not seen it. I told him that we could get it at the next oil change but not to forget as I didn't want any warranty issues At my 4th oil change I asked asked Steven to have the mechanic look at the seal once more. When I went to pick up the truck the seal still had not been worked and Steven was out to lunch. I went and spoke to the service manager Wade and he looked up the service orders and told me that there had not been anything annotated on them and that I had signed them. He then stated that it was my responsibility to look over the paperwork before signing it. He said that my truck was now out of warranty but he would try to help me. He said he would order the seal and see if they could install it. I received an email to give survey of the service provided by the service advisor and so I filled it out. Three days before my scheduled appointment I received a call from the service manager who questioned me about the negative survey I had submitted and told me that that survey reflected on the service advisors pay. I told him I was not happy with the service advisors negligence and I could not trust him. The service manager then told me that I would have to submit a favorable survey before he would help me. I then explained why I was not happy with the service provided by the service advisor. Wade the service manager then told me that he would mail the seal to my house and I could get it installed at another dealership. I mentioned to him that I would then have to pay to have it installed and he told me yes but that he thought it would be best. I then asked to be transferred to the General Manager but Wade refused because he didn't know if he was available. So if you want your vehicle serviced there you better give them a good review. I tried calling the General Manager but knobody knows when he will be in.

1.0

No integrity at Griffith Ford in Seguin

I bought a brand new 2019 F-250 Lariat from Griffith Ford Seguin. I noticed shortly before my 2nd oil change that the windshield seal was working it's way out but I forgot to mention it to the service advisor Steven. I work 250 miles out of town and so I schedule my oil changes on my way out. So at my 3rd oil change I mentioned it to Steven. After the oil change I noticed the seal was still out. I called Steven and asked him about it and was told that maybe the mechanic had not seen it. I told him that we could get it at the next oil change but not to forget as I didn't want any warranty issues At my 4th oil change I asked asked Steven to have the mechanic look at the seal once more. When I went to pick up the truck the seal still had not been worked and Steven was out to lunch. I went and spoke to the service manager Wade and he looked up the service orders and told me that there had not been anything annotated on them and that I had signed them. He then stated that it was my responsibility to look over the paperwork before signing it. He said that my truck was now out of warranty but he would try to help me. He said he would order the seal and see if they could install it. I received an email to give survey of the service provided by the service advisor and so I filled it out. Three days before my scheduled appointment I received a call from the service manager who questioned me about the negative survey I had submitted and told me that that survey reflected on the service advisors pay. I told him I was not happy with the service advisors negligence and I could not trust him. The service manager then told me that I would have to submit a favorable survey before he would help me. I then explained why I was not happy with the service provided by the service advisor. Wade the service manager then told me that he would mail the seal to my house and I could get it installed at another dealership. I mentioned to him that I would then have to pay to have it installed and he told me yes but that he thought it would be best. I then asked to be transferred to the General Manager but Wade refused because he didn't know if he was available. So if you want your vehicle serviced there you better give them a good review. I tried calling the General Manager but knobody knows when he will be in.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to Wes Kerlick at (830) 303-3673 at your earliest convenience to discuss how we can turn this experience into a positive one. Take care!

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