Reviews
Dead battery
My car had a dead battery and I called hoping to get my car in right away. The service rep said yes! They got me in right away. Thanks so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome place
My car got recalled. I brought to this dealer and they were very nice and helpful! They have great service. All the employees are very friendly and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast service and accommodating
I was greeted and taken care of within 5 minutes after arriving. Both employees were very friendly in the service department and accomodating. Work on my vehicle was done in stated time, everything was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change.
Made my appointment online. Everything went smoothly in a timely manner. Everyone was kind and friendly. The waiting area was clean and comfortable. Complimentary coffee and water.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
recall
recall says to change brake fluid..was told by service lady that if not having a problem then no use bringing car in..just a waste of time according to her
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear of your dissatisfaction. If you'd like to discuss further I'd be happy to help. You can reach me, Bill Walsh Jr at 815-252-2323.
Honda Civic maintenance
Dana is always professional, helpful, and pleasant to deal with while getting my car looked/worked on. She communicates frequently and is fantastic at her job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy and efficient
Everything was completed quickly and I was kept informed. Everyone was very friendly and helpful! Will come back again. I bought my car here and always get service at Bill Walsh Honda!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Honda Civic repairs
Excellent service department, had a computer issue and they got me in the same day. The repairs were done quickly, and explained everything very thoroughly. Very friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Since 1997 maybe earlier
It has been a long time since I started bringing my Hondas to Bill Walsh Honda Service Department. Everyone in Service is helpful and knowledgeable. Thank you ALL for years of trusting that I will get the best care for my Hondas. Peace
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best dealership experience I’ve had yet.
Chris Stewart has provided me with nothing but the best service, he has always been exceptionally good about getting back to me and is always available for questions. The finance manager Al has always made things as easy as possible, he handles himself professionally and extremely knowledgeable when it comes to taking care of financing. I can not recommend this dealership enough when it comes to buying a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car