Reviews
Suntrup has been the best dealer i have worked with. I spent a very short time there making the purchase. That was great. Sleigh and Gerald were awesome to work with.
Suntrup has been the best dealer i have worked with. I spent a very short time there making the purchase. That was great. Sleigh and Gerald were awesome to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing you spent minimal time here and found the process effortless is rewarding for our team. Ashleigh and Gerald were pleased to guide you through the purchase of your new C1500.
My salesperson Ashleigh was awesome to work with! She was very patient explaining everything making sure I left the lot satisfied and knowledgeable about the vehicle I purchased. Highly recommend!
My salesperson Ashleigh was awesome to work with! She was very patient explaining everything making sure I left the lot satisfied and knowledgeable about the vehicle I purchased. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your praise of Ashleigh’s patient guidance and clear explanations during your purchase of a used Chevrolet Blazer EV highlights the attentive service our team strives to deliver. Knowing you left both satisfied and well informed means a great deal to us. Thank you for recommending our team!
Amazing experience! Alex was so helpful and made purchasing so easy. I would recommend him to anyone looking to buy a car!
Amazing experience! Alex was so helpful and made purchasing so easy. I would recommend him to anyone looking to buy a car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad Alex could make purchasing your new Buick Enclave so effortless. Hearing you’d recommend him means a lot to our dealership.
I have purchased 3 vehicles from this dealer and they have always been upfront and honest and the service after the sale has been great
I have purchased 3 vehicles from this dealer and they have always been upfront and honest and the service after the sale has been great
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for choosing us for your third vehicle, including your Hyundai Venue. Hearing that our upfront honesty and post-sale support have earned your trust over time means a lot to us.
My wife bought a vehicle here on a Friday. I went to the dealership with her the next day to drop off a few documents but had no intention of buying another vehicle. After a quick meeting with James and a test drive he found the vehicle that was perfect for my needs and made the numbers works. Very happy with my experience and new ride!
My wife bought a vehicle here on a Friday. I went to the dealership with her the next day to drop off a few documents but had no intention of buying another vehicle. After a quick meeting with James and a test drive he found the vehicle that was perfect for my needs and made the numbers works. Very happy with my experience and new ride!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your new GMC Terrain is a great match for your needs. We’re glad James could step in on short notice, guide you through a test drive, and make the numbers work. Hearing that you’re so happy with your experience and new ride is rewarding.
Ashleigh was kind and eager to serve. Happy with our purchase, interested to see how service goes.
Ashleigh was kind and eager to serve. Happy with our purchase, interested to see how service goes.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's great to hear that Ashleigh was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Suntrup Buick GMC!
Very nice showroom salesman Ashley was very nice and accommodating. Popcorn was a nice touch.
Very nice showroom salesman Ashley was very nice and accommodating. Popcorn was a nice touch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted our showroom team made you feel welcomed and that the popcorn added some fun. Congratulations on your new Buick Enclave. Thank you for sharing your feedback!
Our salesperson, Ashleigh, was amazing! She’s relatively new, but was very effective in finding answers to our questions if she didn’t already know. I feel like the sales manager should have been able to do better on the price, but we are very happy with our vehicle and the fine treatment we received from Ashleigh. The car was cleaned and gassed up in a reasonable amount of time and the financing person, Bob, did a nice job of explaining all of the warranty options. Overall, a good experience!
Our salesperson, Ashleigh, was amazing! She’s relatively new, but was very effective in finding answers to our questions if she didn’t already know. I feel like the sales manager should have been able to do better on the price, but we are very happy with our vehicle and the fine treatment we received from Ashleigh. The car was cleaned and gassed up in a reasonable amount of time and the financing person, Bob, did a nice job of explaining all of the warranty options. Overall, a good experience!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
We are very happy Ashleigh provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Got a great deal on my vehicle and service has been wonderful! Will be back for sure!
Got a great deal on my vehicle and service has been wonderful! Will be back for sure!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing you secured a great deal on your used GMC Terrain and appreciated our service is rewarding. We look forward to assisting you again soon.
My experience was not a good one during this visit. The center kept my car for eleven days. They would not offer a loaner car even though I was paying $3,500. I was told for insurance purposes. This makes no sense to me. I would call about the progress of my vehicle but would have to leave a message with Kaitlin (No matter what time of day I called), only to not have her to return my calls. She finally reached out after 4 days via text message. She did not communicate the status of my vehicle very well. I ultimately missed work, because I could no longer afford my rental after one week. I was told that my vehicle would be available on the following Tuesday but did not hear anything until days later. I also, asked Kaitlin that since they had my vehicle so long if they would add an emission and inspection. She informed me that they would add that service, and informed me of the additional cost. However, they did not do the safety and emission, and I was to bring it back in, after them having my car for 11 days. When I finally picked up my vehicle, the person checking me out was rude and told me that I had to pay an additional fee for using my credit card for the $3,500. I will never return to Suntrup.
My experience was not a good one during this visit. The center kept my car for eleven days. They would not offer a loaner car even though I was paying $3,500. I was told for insurance purposes. This makes no sense to me. I would call about the progress of my vehicle but would have to leave a message with Kaitlin (No matter what time of day I called), only to not have her to return my calls. She finally reached out after 4 days via text message. She did not communicate the status of my vehicle very well. I ultimately missed work, because I could no longer afford my rental after one week. I was told that my vehicle would be available on the following Tuesday but did not hear anything until days later. I also, asked Kaitlin that since they had my vehicle so long if they would add an emission and inspection. She informed me that they would add that service, and informed me of the additional cost. However, they did not do the safety and emission, and I was to bring it back in, after them having my car for 11 days. When I finally picked up my vehicle, the person checking me out was rude and told me that I had to pay an additional fee for using my credit card for the $3,500. I will never return to Suntrup.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.