Suntrup Buick GMC

Hands down the best buying experience I ever had, Paul Johnson and Frank in Finance were extremely easy to work with, I felt it was going to be a great experience from the moment I walked into the dealership and was greeted. hanks Guys for making it easy!

DO NOT BUY FROM THIS PLACE!!! I bought a used 2014 Nissan Pathfinder on 8/22/24 which came with a limited warranty of 3 months/3000k miles. 5 days after diving the car, the transmission completely went out. Vivek, the sales person, assured me before signing any paperwork that if any issues arise, I just need to drop it off with the dealership and they would take care of it under the warranty. It's now 9/27/24 and I still don't have my car. The warranty company denied the claim apparently due to "pre existing conditions". The dealership failed to give me a copy of the buyers guide and when they mailed it to me, they faulsified the document and marked the car "as is" with an alternate non dealership warranty. Spoke with Jeff Johnson (sales manager) several times and he refuses to tell me where my car is being serviced. He told me "I don't need to know where it's being serviced." These people are breaking federal laws and trying to get away with it.

Jeff Bess listened to my needs and help solve my problem. As always Suntrup and Jeff gave me great service and assisted me in every way. I highly recommend both Suntrup and Jeff Bess. Thank you for your assistance

I was extremely disappointed that after spending over $700 on parts and labor that you put a $30 charge on my bill for rags, paper towels etc. I?m done I will not a have a future relationship with your dealer service after 5 long years

I made appt. For recall parts however after making that appointment, and leaving car there for 2 days, was told no parts for repair available. They are available in Florida so it appears I should have had it done there. Bought two cars from this dealer and have always been pleased until now.

We just replaced our 2022 Buick with a 2024 Buick Encore GX. Vivek Abraham is very helpful and does a wonderful job as a sales person. Crystal Mc Elroy is a wonderful sales manager and she is the reason we keep going back for more cars. The entire staff is helpful and we had an easy buy. We do our service at Suntrup Buick GMC too They have been very fair on tires and overall maintenance for our cars over the last 15 years.

First time I had bought a vehicle in 8 years. Great experience with Don Giaimo. Within 4 hours everything was done. I had been researching vehicle I bought for months so I know I got a really fair price and the trade in for my 17 year old SUV was very reasonable!

Everyone were very professional I was in and out in a timely manner

Fred Butler absolutely the best. Caring, honest and knows what he is doing. trust me, he is he reason I bought from the there. He always says please have a seat, you want something to drink, introduces you to the Manager and finance team. Do not leave you in the dark about anything. Makes sure you are comfortable from the time you come in until the time you leave. polite, when someones interrupt he apologize . I pay attention to things like this.

I had my car serviced on Monday 8/29/2022 and as usual all aspects of the service provided were outstanding. Tim Bacon and Olivia Johnson both were great.