I found the A8 that I purchased at Iannelli on line and had to rely on the dealer for pics and descriptions of the car. I worked with Andy who was super... easy to work with and who diligently responded to all my requests and questions about various aspects of the car. The car was delivered to me sooner than expected and exceeded my expectations. I could not be happier with the car. The whole process, start to finish was painless.
I contacted this dealership about a 2012 Range Rover Evoque they had on their lot and from there, taking the car home was a breeze. I spoke with Andy and... he made everything super easy, especially since I love north of detroit, which is about 3 hours north of this dealership. The car itself was flawless and Andy was very helpful in making me a great deal for my trade. Never once did I feel pressured or like I was being lied to. Their level of professionalism is top-notch and it was a breath of fresh air. I highly recommend them. They also went above and beyond in making sure the car i purchased was in perfect shape and was well serviced.
OUTSTANDING customer service that goes the extra mile. Rob came to our rescue when my new to me Mercedes broke down while driving back from New York to... Indiana. It was Friday at closing time when I called. He stayed over and waited for my car to be towed to his shop. Chris stayed as well and gave us a ride to get a rental car. Rob was extremely knowledgeable and worked with some technical issues that came up. Rob kept me informed of the progress of my transmission replacement as it went through. He coordinated with me so I could return to pick up my car. The car worked flawlessly while driving back to Indiana and continues to give me no problems. Since Rob did me a favor by staying past closing time I had him do my oil change as well. If I am ever in need and in the area I would definitely go to Iannelli's again.
I haven't bought anything from them yet, but theyhave been incredibly honest in sending me photos and info detailing any and all problems with the car... I'm looking at. I am in another state, and whether I buy from them or not, I fell like they have fully disclosed everything about their vehicle and they've done a very good job of making me feel comfortable with a long distance deal.
What a gem! My husband found Iannelis when our local Porsche dealer wanted a ridiculous amount of money every time we brought in our Cayenne Titanium Edition.... That was more than a year ago. Since then We've bough my sons BMW X3 and my MB GL 550 from them. We couldn't be happier. They are honest hard working people and will tell you exactly what your car needs now and what can wait a while. That why we drive 45 min one way each and every time and are happy to do it! Ask for Rob or Andy they will take good care of you!
I drive by this dealer every day and finally stopped. Wow, am I glad that I did. Chris and Andy were great. They made the buy process easy and price... negotiation very fair on a 2013 BMW 328XI. Thanks, guys, great job!
They were all a pleasure to work with, they are a wonderful family team, All the employees where very helpful even if they weren't involved in sales they... always call me back get the answers I needed they have wonderful nice cars I will send all my family and friends there. Chris Andy Marie were great thank you guys so much for all your help I can't wait to buy another car !!! :)
Chris and Rob at this dealership took great care of us. If you want detailed expert information, service and sales on a gently used eurocar, this is the... place for you. They don't buy junk from auctions and pawn it off on unfortunate customers. They go over each car carefully before they buy it and put it on their lot. If you are looking at the vehicle to purchase it, they are honest with you about what you are getting into, and can help you take care of any service issues and put it right into the deal. We bought a used 2006 BMW and we couldn't be happier with the way we were treated. They went over the car with a fine toothed comb, and let us know what had already been done to our car, and what we needed to do in the near future to take care of the car properly. For our next used BMW, we will certainly be going to them to help us find the right one. Our local Toledo area dealer is much more expensive on the used car side of things, and Iannelli's is much less expensive on service work too. They were the right choice for us. If you know what you want, they will do a great job finding it for you. Couldn't be happier with our deal and how Iannelli's took care of us.
It's taken me a bit to come up with the right words...so here goes. I've bought a fair number of cars in my life-time and I have experienced just about... every nightmare scenario associated with car buying. So I recently found myself at Iannelli prepared to do battle once again. Online price-points and BMV docs in hand; I was ready to haggle over price, argue about erroneous fees, and ready to walk out the moment something smelled fishy. None of these things ever happened! I've never, in my car buying life, had such a pleasant car buying experience. My hat's off to Chris and the entire Iannelli team for what was, hands down, the best shopping experience I've ever had. My genuine thanks to all of you and keep up the great work. Loving the new ride. Best regards Steve
This is my 4th car purchased at Iannelli by myself or my family... and not my last... Can not explain enough the ease of dealing with this family. There... are no other car dealerships/service departments out there that even come close. Their family name is out there for a reason and should be proud of it. Thanks again for a great deal Chris, Rob, Maria, Tony and the rest... Glenn