NY Auto Traders

In October of 2017, I purchased a very mint condition Audi A4 at a very reasonable price. The interior was flawless and the leather seats were pristine.... The body was very close to pristine. I decided to pay outright in cash and forego having to finance. The price was reasonable and I was given what they advertised on the website Car Gurus. Juan was great. He was no pressure, polite, personable and knowledgeable. He helped me through transferring my car insurance and getting me set up with DMV. Juan explained that he had personally helped service the car, and the vehicle had a water pump and timing belt change. I drove the car off the lot that day. A few days later I noticed that my oil level was depleting and I called Juan who asked me to add a QT of oil because the car recently had an oil change and the mechanic might have missed a Qt of oil. The issue continued to occur. Juan was very accommodating and went out of his way trying to figure out what the oil burn issue was. He cleaned the latch sensor, he had a mechanic complete another oil change and changed sensors. Finally he replaced the fuel pump. Nothing worked. After several trips back and forth (on several I left the car for several days while they worked on it), I spoke with Rick who is the manager. Rick was very professional. I explained to Rick that I had done some research and noted that my particular make and model was notorious for having piston ring and piston head issues. We spoke through several options and he agreed to service the engine. Several days after the year I left my car with Rick and they began to work on it. After 4 weeks they expressed that they had changed the piston heads and had to make adjustments to the engine head. They resealed the engine and after 4 weeks I picked up the car. We had a brief snafu with engine coils being loose which they fixed overnight. Overall buying a car, having to deal with the issues, and then finally the month long wait for repairs -was not fun. I can agree that Rick and Juan sold me the car without being able to predict any of this would happen. I give them both credit, they dealt with the situation as promised and completed the necessary repairs. It’s hard to trust used car sales men because of the stigma, but both Juan and Rick are legitimate upright businessmen. The lot is not a slum trap and they do conduct good business. My take away is that you should expect to have issues when purchasing used cars, but also expect that both Juan and Rick will remedy situations that arise. I’ve been driving the car 1 ½ months since repairs were done and its running very well. I have to change a single engine mount and a door lock actuator. All else is great. I have a nice car at a relatively low price from a decent car lot. I do recommend them and would buy with them again if I chose to buy used non- certified cars in the future

I was looking to sell my "beloved" 12 years old Chrysler Town & Country van. I went to some other car dealers and was brushed of or got ridiculous offers.... I went to NY Auto traders, met with Rick. He was very nice, negotiated with me fairly and we agreed on a fair price to both of us. He explained to me all the details of the transaction. gave a day to get all my documents ready. The transaction went very friendly and smoothly. It is very rare to find fair and honest used car dealers and NY Auto Traders is one of them. I will strongly recommend them as they understand the value of good and fair and honest deal and they will be my number one place to go whenever I am looking to buy or sell a used car.

Just bought my car from here. Nice small place, clean. Went in saw the car exactly as advertised. They didn’t raise the price on me or tell me it’s a finance... price only. Straight deal. Would recommend them anytime. Thanks NY Auto Traders

The people at NY AUTO TRADERS are great. Very Friendly, Not Pushy, Respectful. I went to a couple of places before but wasn't satisfied. I mean I was looking... for a regular car nothing expensive. You can get that from anywhere but you have to feel comfortable, which I got from here. Over all great experience. I highly recommend this place. Thanks guys

This experience with NY AUTOTRADERS was so pleasant and painless! We got a great deal and Rick and Sean are awesome! Truly honest people who try their... best to be a full service company and they are succeeding at it! We had the car within 28 hours from start of deal. The car is fantastic! We had started at a Honda dealership and they kept lying to us about so many things and costs, They kept us there 5 and 1/2 hours going around in circles and saying we would get the car that day and then they took down payment from us and told us after we could not get the car for 2 more days . That dealership had been in paper week before for jamming up prices and people are suing them, I found this out after. It was an awful experience. BUT dealing with NY AUTO TRADERS was a fantastic experience! Highly recommend them - I will tell all my friends and relatives! They were able to put my daughter on loan to help build her credit which was great and still get me the same rate.

From beginning to end my experience was great. I can't believe how awesome these guys are. We were joking around having fun. The financing took a little... long so the Manager treated us to lunch. Couldn't have ask for anything more. Can't wait till I need another car. Lunch on me next time!

well i came to this dealership after seeing a maxima on cars.com but wen i got their it took the guy i think juan 5 mins to come out from the office i... told him i spoke to him about maxima he said ok cool the doors open I'm thinking he's coming back with the keys and he didn't i stood by the car for 10 mins he never came back out I'm guessing cause i looked like i wasn't buying and i had 11000 in my pocket def need to treat customers better.

I just wanted to take a minute and thank NY AUTO TRADERS for selling me my first car. I couldn't be happier. I was all smiles from the second I walked... in. Juan was very professional even offered a test drive. Some places look at you like you are crazy when you ask for a test drive. I wish you guys nothing but the best and thank you once again.

Trust is a very important part of your purchase. I can easily say this was one of the best experience I had. Dealing with NY AutoTraders was not only easy... they were very fair ,clean and well mannered. I only bring up these points because there are a lot of places that are not. Go here you will not be disappointed

Just leased my infiniti from Iffat... after dealing with other companies that made promises that they could not keep; im glad I found NY auto traders.....very... helpful and the best price that could be actually delievered. Will recommend all my friends and family to him in the future.