Kia of Lincolnwood

Luz in Service was very helpful and let me know what was going on every step of the way. She seems to genuinely care about the customer which I really appreciate. Also Crystal Bahena got me the appointment right away so a big shout out to her as well. I love my Kia!

I love getting services here, Ryan was professional and supportive to check in. Service infos are well informed through text and email that makes it much more convenient

Kia tends to be through. The staff are always professional, friendly, and courteous. I know as much about cars as I do about surgery - so I have to rely on a dealership’s integrity. I find theirs to be consistently high. My only conundrum was recently being advised to replace my battery which (though only 1 year old) was deemed to have failed Kia’s tests. I agreed to have KIA change the battery and I eventually brought the old battery back to Autozone. They tested it and said it was at 71% capacity and “good”. I guess I should have asked more questions - like what constitutes “fail”. Or what constitutes “good”. I also failed to advise KIA that I hadn’t driven the car in a month and that might have influenced its charge. As it is, KIA was quite helpful - Lucy left the battery under her desk until a friend could pick it up and I could return it to Autozone. Lucy graciously put it in my friend’s trunk. Autozone gave me a full refund so I’m whole. I guess in the end I was treated nicely by Kia AND Autozone.

The dealership was very generous to transport me back to my house while the work was being completed. I would have liked more correspondence and status reports, but they are doing as well as they can with being understaffed and a maintenance department that is clearly to small for the volume of cars that the dealership sells.

Excellent team work among repair group. Max helped me tremendously while Lucy supported. Additionally Jaylen transported me home. Thank you

I'm pretty certain I could throw a dart at a map and easily find a better dealership than Kia of Lincolnwood. The purchase of our vehicle went accordingly, but follow-up maintenance on our vehicle has been one mess after another. They have lost paperwork, left trash in our vehicle and recently crimped the gasket to the oil pan plug which caused the oil to leak leaving us approximately 2 miles from permanent damage to the engine. After taking the vehicle back to be reinspected they left oily finger prints on the inside of the windshield and when they ran the vehicle through their wash rack they never completely closed the moon roof allowing water to get inide the vehicle.

I loved my experience at the dealership. They are always super helpful and explained everything I didn't know to detail

Great experience! Setting new standards throughout the dealership, excited yonsee the new changes. Great job Kia.

The service department is disorganized and run down. The texting system works well with good explanations of these services needed and ability to approve I was dropped off at the train, but on the other end, When I called for a pick up,I was not told there were no pick ups after 4 So I had to take an Uber Later, the service department blamed it on the call Center and said they were wrong. The sales department said they were “issues” with the service department All in all my car got fixed, but the customer experience was not acceptable

when i first walked in the person who took care of me was victoria garcia , we talked for a few minutes and i told what i was looking for and she found the suv that i was looking for and i test drove it and fell in love with it , it was everything i was looking for ,she was very helpful and i bought it .thank you very much victoria garcia.