Paramount Auto Sales

Nasty! I looked at a car listed for 32k and was then told it'd be at least 40k out the door in spite of it being a cash sale and only needing a temp tag due to my registering it in another state (Florida). The nasty comment is due to the aggressive tone and language used in communications. DON'T GO!

My experience with Paramount Auto Sales has been extremely frustrating and costly. I purchased a truck on May 1, 2026, but did not receive the vehicle until May 13 because the dealership kept it to perform repairs before delivery. An emissions test was completed while the truck was still in the dealership's possession and the vehicle was delivered to me the same day. After taking possession, the check engine light came on. The dealership told me the problem was an EVAP leak and claimed they fixed it by replacing the gas cap. However, the emissions report shows the EVAP system and gas cap passed inspection. The explanation provided by the dealership did not match the information in the emissions report. Trying to resolve the issue, I spent approximately $1,100 at another repair facility replacing the oxygen sensor and performing additional repairs. The check engine light returned, and the problem remained unresolved. The dealership later contacted me and told me the truck needed emissions testing, only to later tell me that emissions had already been completed and that the request was a mistake. Throughout the process I received conflicting and changing information regarding the vehicle's condition, emissions status, and necessary repairs. The dealership currently has possession of the truck and has had it for weeks while I continue making payments on a vehicle I cannot use. Despite the fact that the issue was present when I took possession of the truck, I was told I would need to pay additional diagnostic fees and approximately $800 more for repairs. I was also informed there was no guarantee those repairs would solve the problem. I have filed complaints with both the Better Business Bureau and the Arizona Attorney General's Office because I have been unable to get the matter resolved directly with the dealership. I expected a vehicle that had been properly diagnosed and repaired before delivery. Instead, I have spent substantial money, lost the use of the vehicle, and am still dealing with the same unresolved problem. Based on my experience, I cannot recommend Paramount Auto Sales. Proceed with caution and make sure any issues are thoroughly documented before taking delivery of a vehicle. Pros: Friendly when making the sale. Cons: Poor follow-up, conflicting information, unresolved mechanical issues, and ongoing repair disputes.

My experience with Paramount Auto Sales has been extremely frustrating and costly. I purchased a truck on May 1, 2026, but did not receive the vehicle until May 13 because the dealership kept it to perform repairs before delivery. An emissions test was completed while the truck was still in the dealership's possession and the vehicle was delivered to me the same day. After taking possession, the check engine light came on. The dealership told me the problem was an EVAP leak and claimed they fixed it by replacing the gas cap. However, the emissions report shows the EVAP system and gas cap passed inspection. The explanation provided by the dealership did not match the information in the emissions report. Trying to resolve the issue, I spent approximately $1,100 at another repair facility replacing the oxygen sensor and performing additional repairs. The check engine light returned, and the problem remained unresolved. The dealership later contacted me and told me the truck needed emissions testing, only to later tell me that emissions had already been completed and that the request was a mistake. Throughout the process I received conflicting and changing information regarding the vehicle's condition, emissions status, and necessary repairs. The dealership currently has possession of the truck and has had it for weeks while I continue making payments on a vehicle I cannot use. Despite the fact that the issue was present when I took possession of the truck, I was told I would need to pay additional diagnostic fees and approximately $800 more for repairs. I was also informed there was no guarantee those repairs would solve the problem. I have filed complaints with both the Better Business Bureau and the Arizona Attorney General's Office because I have been unable to get the matter resolved directly with the dealership. I expected a vehicle that had been properly diagnosed and repaired before delivery. Instead, I have spent substantial money, lost the use of the vehicle, and am still dealing with the same unresolved problem. Based on my experience, I cannot recommend Paramount Auto Sales. Proceed with caution and make sure any issues are thoroughly documented before taking delivery of a vehicle. Pros: Friendly when making the sale. Cons: Poor follow-up, conflicting information, unresolved mechanical issues, and ongoing repair disputes.

I told the salesperson that emailed me that I didn't have the funds available at the moment but I would reach out when I did. Denise Franco, a manager there then sent me a really aggressive email urging me to come test drive anyway. Pressure from salesmen is one thing, but she ruined any taste I had for that dealership.

As soon as I had questions about a car they disappeared. If it isn’t an easy sale they’ll disappear. I get the sense they’re trying to scam people with bad cars. Avoid at all costs.

Great selection of European cars and great service as well. Helped me get the car I wanted exactly.

They have cars that other dealers don't. Found the S6 I was looking for and it very low miles. Financing was pretty easy too, got a pretty decent rate

Dave Winfrey is great the best salesman on the lot hands down he was very knowledgeable. Made me feel welcome like he knew me all my life

November 14, 2020 Horrible experience. It started from the beginning when the salesman on the phone expressed the great condition on the 2012 VW Eos. When I flew in from Denver and saw the car was pretty dirty and a number of rough parts. He lied that he thought I wasn’t coming even though I had sent a $500. deposit that was cashed and given him my flight schedule. Stuff was missing or rough, but I liked the car regardless. Then the employees lied about the history as to a recent used motor replacement that had troubles after being put in. I found out only by calling the repair shop listed on Carfax that put in the motor. Promised parts missing were never shipped to me and I kept getting a runaround about why and when. I paid for several parts but had to hassle to get a promised payment for them. Then it was “check in the mail” excuses many times. Same runaround on the return of $695. payment I made for gap insurance which I cancelled a few days after making it. Insurance payment was to be refunded in full immediately if cancelled within 30 days, but even though I cancelled within a week, it took two months to get the money back that was being held by Paramount all the time. Then were the items necessary to be fixed. I spent $4,000. on new wheel rims and repair of a dangerous condition of stripped out bolts on a rear hub and all the incorrect wheel bolts, bent wheels, replacing the wrong kind of radiator fluid, changing the bad condition brake fluid, four-wheel alignment, broken wire on the retractable top, cleaning the paint condition, broken door handle, and many more things. It’s true that oil change, tire balance, all filters, plugs, bubbly window tint replacement, transmission work, and smoothing out body repairs somewhat could be considered my problem and my responsibility, but who gets a car that needs $4,000. worth of work right off the bat when they don’t know it? Just to make it clear, I should have had an outside VW dealer mechanic check over the car before I signed the papers, so that was on me. And even with the hassle, they did cover the cost of some missing parts and some repairs, but I still was out over $3,000. for stuff. Keep in mind that their agreement of 2,000 miles and you can return it isn’t true, the history they give you may not be true, and if you don’t have everything before you drive it off the lot, you may never get it. Know for yourself, don’t trust what they tell you. Ron K.

I wouldn’t even give this place 1 star. Very unprofessional and staff is rude. I traded my car for a truck and they refuse to pay the payoff on my trade in. I made multiple calls and sent multiple emails to Daniel the owner and no response and the finance guy’s response to why no one is returning my calls was, “ Daniel does what Daniel does and if he wants to call he will call when he wants”! I traded my car in October and it is now April. 6 months later, Now I am stuck paying for both the truck and the trade in and they still have my trade in.