[{"id":578508,"firstName":"Jennifer","lastName":"Depasquale","titleText":"Sales Professional","shortBioText":"Hello my name is Jennifer and I have been in the car sales business for 5 years now. I love meeting new people and helping them find a reliable vehicle for their everyday use. I also enjoy coaching softball and basketball! I have coached basketball and softball at Gowanda High School for 5 years, and 1 year at Fredonia State University for softball. I also enjoy helping the local businesses in the area as well as donating to the local animal rescues. I would love to help anyone who wants my help in purchasing a vehicle!","emailTxt":"jennd@shultsauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":11,"combinedEmpReviewCnt":137,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43489/employees/51b65233864b.jpg","drDealerId":43489,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1427846400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":620147,"firstName":"Mark","lastName":"Morello","titleText":"Sales Professional","shortBioText":"I've been in the culinary arts buisness for 23 years and decided I wanted to switch careers. One of the owners reached out to me and asked if I was interested in a different kind of work. 3 days later I was an employee of Shults Resale in Dunkirk, NY. I'm a people person who enjoys a good joke and making people laugh. I thoroughly enjoy meeting new people which is why I agreed to the car sales world. I'm an avid sports fan who has hit a hole in one in golf and bowled a perfect game. I may not know everything about cars but we'll have a great time shopping for one!","emailTxt":"mmorello716@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43489/employees/276471a4461d.jpg","drDealerId":43489,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1569888000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":146198,"firstName":"Mike","lastName":"Dougherty","titleText":"General Manager","shortBioText":"I was just doing this until I figured out what I wanted to do. Here we are almost 20 years later and now I am one of the owners of the dealership. I couldn't be any happier, I truly love helping people find the perfect vehicle. The best part is when they become part of the family! Since I am from the Dunkirk/ Fredonia area I love being able to give back to the local community. Stop in and say Hi, I am in the dealership every day Monday - Friday for you.","emailTxt":"miked@shultsauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":72,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43489/employees/cec4caa84d2e.jpg","drDealerId":43489,"dealerEmpStartDtUtc":"996624000","industryStartDtUtc":"959817600","certifiedEmployee":true,"deptDscrp":"Management"},{"id":578517,"firstName":"Fritz","lastName":"Boettcher","titleText":"Sales and Finance Professional","shortBioText":"Born and raised in Dunkirk, NY. Been my entire life except for one year in Long Island. Graduated from Canisius College in Buffalo, NY earning a BA in economics. Avid sports fan, cut me I bleed silver and black. Been blessed with 4 children and 7 grand children (and counting).","emailTxt":"footballfreak39@yahoo.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43489/employees/b57affcdf1ac.jpg","drDealerId":43489,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"993945600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":578678,"firstName":"Jim","lastName":"Gennock","titleText":"Service Manager","emailTxt":"jimg@shultsauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43489/employees/199b52aad750.jpg","drDealerId":43489,"dealerEmpStartDtUtc":"1283299200","industryStartDtUtc":"1283299200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":578681,"firstName":"Jim","lastName":"Heenan","titleText":"Finance Manager","emailTxt":"jheenan@shultsauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":93,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43489/employees/181fc25d4907.jpg","drDealerId":43489,"dealerEmpStartDtUtc":"1241136000","industryStartDtUtc":"965088000","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":577704,"firstName":"Brenton","lastName":"Wilcox","titleText":"Sales Professional & Inventory Manager","shortBioText":"Thank you for taking the time to learn more about me! I attended college locally at Jamestown Community College and Fredonia State University where I received my bachelors degree in Business Management. I love meeting new people and that is how I found my way to the Automotive Industry. \r\n\r\nWhen I'm not at the dealership, you can find me playing golf or spending time on a nearby lake with my family. Im a proud dog dad to a 80 pound GoldenDoodle named Rory.\r\n\r\nI work hard everyday to help change the perception of a \"Car Salesman\" - You will be pleasantly surprised by the laid back atmosphere of our dealership! Selling you and your family a vehicle is just the beginning of our relationship. Some of my closest friends were once strangers that bought a car from me and now we have friendships that will last a lifetime.\r\n\r\nPlease feel free to reach out to me - whether its a car question or a question about our dealership, I look forward to working with you!","emailTxt":"Brentonw@shultsauto.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":10,"combinedEmpReviewCnt":71,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43489/employees/4bf32667fe20.jpg","drDealerId":43489,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1475280000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":578515,"firstName":"Matthew","lastName":"Turner","titleText":"Service Advisor","shortBioText":"After serving 10yrs in the Marine Corp, I decided to expand my talents in the car industry. Wanting to change the perception consumers have a car dealerships I strive to be the best and make sure your experience is the most enjoyable and stress free. \r\nWhen I am not here at the dealership I enjoy the outdoors and dirt track racing. I like to tinker with anything that has a motor and am constantly working on something. I am involved in several children sports programs in the area.","emailTxt":"turner.matt81@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43489/employees/2d02403a6217.jpg","drDealerId":43489,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1406851200","certifiedEmployee":false,"deptDscrp":"Service"}]

Shults Resale Center of Dunkirk

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM

Shults Resale Center of Dunkirk Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2017

Shults Resale Center of Dunkirk in Dunkirk, NY treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our site is set up to help you browse for your next used vehicle, apply for credit, schedule service or a detail for your car.

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Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.

"NO FINE PRINT"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
498 lifetime reviews. Includes reviews of Shults Resale Center of Dunkirk from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 3, 2020

    I couldn't more impressed or happy with the genuinely amazing help from Jen Depasquel...Even after 20yrs after high school still the most humble kind and... amazing women I have ever known...Thank you for everything from the bottom of my heart...now I'm riding in style

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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jennifer Depasquale

    Sales Professional

    (5.0) 137 reviews

    Mark Morello

    Sales Professional

    (5.0) 40 reviews

    Mike Dougherty

    General Manager

    (5.0) 72 reviews

    Fritz Boettcher

    Sales and Finance Professional

    (4.9) 58 reviews

    Jim Gennock

    Service Manager

    (5.0) 30 reviews

    Brenton Wilcox

    Sales Professional & Inventory Manager

    (4.9) 71 reviews

    Matthew Turner

    Service Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    July 30, 2020

    We had a great experience buying two new vehicles! It was quick and straight to the point. Everyone was very helpful. I would recommend buying your vehicles... from no fine print!

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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Dougherty

    General Manager

    (5.0) 72 reviews

    Brenton Wilcox

    Sales Professional & Inventory Manager

    (4.9) 71 reviews

  • January 13, 2017

    the service center is the very best i've ever had the pleasure to deal with. eveyone is professional, courteous , prompt and honest. matt and jim are... the greatest! i love those guys. they deserve major recognition and a raise for all their hard work and dedication

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 29, 2020

    What an awesome experience! Feeling very vulnerable and anxious after my vehicle was totaled. Had no idea what to look for. Was in a time crunch with... rental. Mark literally spent ALL day with me looking at various cars/trucks and going over specs to try and find me the right vehicle. He was so patient with me and answered all of my questions. Very personable and made me feel comfortable. Typically I hate car shopping and this was by far the best experience I've ever had. He is truly an asset to your organization. And then I sat with Brenton for the financing part. Again, what a great experience. Paperwork was all complete and ready to go over. Very organized and professional. Also very personable. Another great representation of your organization. This went very smoothly. I am so pleased and will recommend you to everyone. Office was very clean and professional. Thank you so much!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Morello

    Sales Professional

    (5.0) 40 reviews

    Brenton Wilcox

    Sales Professional & Inventory Manager

    (4.9) 71 reviews

  • 5.0 out of 5
    July 29, 2020

    This is the second vehicle we have purchased from This dealership. Both times we have been very pleased with kindness and easiness from everyone involved!... This time in particular with our unique situation Mark Morello was extremely helpful getting us into the vehicle we wanted with zero hassle. My wife and I highly recommend stopping in and talking to Mark about your next vehicle purchase!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Morello

    Sales Professional

    (5.0) 40 reviews

    Brenton Wilcox

    Sales Professional & Inventory Manager

    (4.9) 71 reviews

  • 5.0 out of 5
    July 28, 2020

    Thank you for making this a easy process! Jen did a wonderful job getting the deal done and getting my new truck detailed to perfection! Thanks again

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jennifer Depasquale

    Sales Professional

    (5.0) 137 reviews

    Mike Dougherty

    General Manager

    (5.0) 72 reviews

    Brenton Wilcox

    Sales Professional & Inventory Manager

    (4.9) 71 reviews

  • 5.0 out of 5
    July 24, 2020

    Amazing experience working with Jen and the whole staff at Shults! Recommend checking out what they have before buying anywhere else. Love my new wrangler

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jennifer Depasquale

    Sales Professional

    (5.0) 137 reviews

    Mark Morello

    Sales Professional

    (5.0) 40 reviews

    Mike Dougherty

    General Manager

    (5.0) 72 reviews

    Fritz Boettcher

    Sales and Finance Professional

    (4.9) 58 reviews

    Jim Gennock

    Service Manager

    (5.0) 30 reviews

    Jim Heenan

    Finance Manager

    (5.0) 93 reviews

    Brenton Wilcox

    Sales Professional & Inventory Manager

    (4.9) 71 reviews

    Matthew Turner

    Service Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    July 22, 2020

    Mark was very friendly, helpful and straight to the point! He did an outstanding job and we were very pleased. Enjoyed doing business with him.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Morello

    Sales Professional

    (5.0) 40 reviews

  • 5.0 out of 5
    July 21, 2020

    Dedicated. Hard working. Friendly. Gets you what you want! You tell her a payment and she sticks to it. I'd definitely buy from her again!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jennifer Depasquale

    Sales Professional

    (5.0) 137 reviews

  • 5.0 out of 5
    July 16, 2020

    She is awesome! 😎 She defitnitely takes her time with..." Thank you so much Jennifer. You made this whole car buying experience a dream come true. You... are very professional and I highly recommend you. I love my car!!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jennifer Depasquale

    Sales Professional

    (5.0) 137 reviews

    Brenton Wilcox

    Sales Professional & Inventory Manager

    (4.9) 71 reviews

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