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This place was the most unprofessional place I have ever been to, for buying a car. The office was very dirty and not clean, the car was dirty. Looked... like someone had been driving it. Food was on the floor board, just absolutely gross. Lastly, the associate “Sam” lies about the car in its working order. Better be smart about cars and know what your getting yourself into. I would never ever buy a car from this guy! Ever!
I truly had a great experience with this dealership. Sam was FANTASTIC! He went above and beyond to help me out. I will explain why he was so helpful!... I found the 2006 Acura TSX on eBay. It looked very nice, also only 52k miles. I immediately put a down payment on it. I had an '08 TSX that was recently hit by another driver, and totaled out. So, I was pretty excited to find another like it. I received a call from Sam right away. He answered all of my questions, and we arranged payment for the rest of the cost. He told me everything mechanically was just fine. I live in Indianapolis, so I didn't really have the opportunity to have it inspected by a mechanic of my choice. He asked if I would like it shipped by them, or I handle shipping. I will handle I told them. I found someone much less expensive. He said "That's perfectly fine, just be careful. Some of these transport services can be iffy" (he was not pushy at all!) Well, that was a HUGE mistake. The company I hired picked the vehicle up 2 days later. I am told 3 days max for delivery. 3 days later, no car, no phone call, nothing. I call in. Apparently the truck stopped 10 minutes from the dealership (for whatever reason), and there was a "computer box" stolen off the truck, leaving it inoperable. Sounded fishy. Long story short, Sam stepped in for me, was in contact with the truck driver and the dispatcher for the next 4 weeks! That's how long my car sat there, because that is how long it took find the part, and repair. I immediately had the truck driver take vehicle back to dealership. I decided to have Sam ship. When Sam received the car from truck driver, outside was filthy (expected), but so was the inside. Sam sent me many pictures. I was worried what happened to my car. Sam washed it, detailed the inside for me again, and ran it through service to ensure nothing mechanically was wrong - nothing wrong. . I received the car 2 days later. I should have went with him the first time! Keep in mind, it wasn't until about 2 weeks into my purchase that I read all these bad reviews, so I was worried. But it was too late at that point. I brought it up to Sam and he basically said, they are used cars, some consumers just expect the cars to be like new, when in fact they are older cars. He was honest, and I trusted he was selling me a good car. When I received the vehicle, I had it inspected by a mechanic I have used for 14 years, who said everything was great, everything worked, just recommended a new battery and 2 front tires were pretty worn, no biggy for me. The back 2 tires were almost brand new. I replaced the battery, 2 tires. good to go. Even further, I had the Acura dealership that I also have used for inspections and oil changes for 8 years, they said it was in great shape. The car was actually nicer than I even anticipated. I figured with the professional looking pictures, I'd get the car and see some things here and there, but for most part, nice car! The interior is almost perfect! Exterior had a few VERY minor marks here and there. Again, it's expected, 15 year old car. In summary, I have had the vehicle for 2 weeks now. Drives very smoothly. I have put about 400 miles on it with a couple of road trips to IL for work. It's been driving just fine. Great experience and would highly recommend the dealership, and Sam! Thank you Sam.
I have been casually looking for a very specific make and model pick-up truck for the past 8-12 months on the internet. I got very serious about purchasing... 2 months ago. I live in Suwanee, Georgia, outside Atlanta and had no problem buying sight unseen from a reputable dealership or individual. My wife found the perfect truck on the web at Roadsters Auto. Ed was the salesman, represented the vehicle very accurately, was very cooperative with the pre-purchase inspection company (Texas First Auto Inspections) we used and the transport company. My experience could not have been better unless if we lived locally.
Thank you Rick. it was pleasure doing business with you. hopefully we can do business again in the near future.
This was our second time purchasing a car from roadsters auto and we can't speak more highly of this place! They were recommended to us a few years ago... and beat all other dealers' prices. When it was time to replace our second car, we shopped around online and found their prices still can't be beat. And the buying process was quick and easy! We will definitely be using them for future car purchases.
They sold a vehicle with a warranty that didn’t apply to the vehicle that had an $11,000 transmission and transfer case failure within 100 miles of driving... after delivery and they refused to contribute to the cost to us of their mistake. Here are the specific details. They sold us a 2013 Yukon with an accompanying warranty sold through them, by them, and as part of the purchase agreement for the vehicle, that was represented as in force at the time of purchase. From their website and eBay listings, you can see they regularly sell SUVs with aftermarket tires or equipment. So, they should know to make sure the warranty they provide covers vehicles with these modifications. They provided a warranty that didn’t cover the vehicle they sold. Within less than 100 miles of driving, the vehicle turned out to have major damage requiring replacement of the transmission and transfer case, costing us $11,000 on a vehicle that cost $18,000 to buy. The warranty company informed us the dealer had sold the wrong warranty, and the repairs would not be covered. The warranty company would only refund the cost of the warranty, with the refund going to the dealer who sold the warranty. We asked the dealer to take responsibility for their mistake. They refused and said the vehicle was sold as is (even though the bill of sale included the warranty). The vehicle also arrived with multiple lights with blown out bulbs and a headlight with a blown fuse. I mention this because it suggests they do not do the most basic of inspections on their cars before reselling them. Their proposed solution for the $11,000 transition and transfer case replacement was to have us buy through them a new warranty with a different company, create a new, fake bill of sale, and then make a claim against the other warranty company as though the previous repair was a new problem. That is essentially asking us to join them in committing fraud against a third party
We had a good experience at Roadsters Auto. From the get-go Sam was helpful and even though I did do a lot of research on the specific vehicle that I was... looking for he seemed knowledgeable at the SUV we bought. Unlike other dealerships he just wanted to see my driver’s license and then gave us keys for a test drive. Other places wanted us to jump through hoops just for a test drive and then came with us and directed every move I made during the drive. He was up front about financing and suggested that I go my personal bank rather than using his dealership. When I did get financing he worked with the bank on everything needed and I did not have to do much for this part. Sam even offered to stay late in case the bank did not finalize things before the dealership closed. We haven’t had any issues with the SUV that we bought.
I bought a vehicle from this disaster of a dealer & it was a nightmare experience.....the car had so many issues it was ridiculous & they didn’t even tell... me there were title issues!!!
I've bought Mini Cooper for my wife from Roadsters Auto. Althought there are many competitors out there but Roadsters Auto provide an unbeatable price... + nice car, you can put the engine to 6.000 rpm for a while without seeing any smoke from the exhaust. Such a great car still good over 100K miles. Beside the friendly office, they also provide after sales service per my request to even make the car even better. I have to leave this car for my wife for one year without any worry. Thanks Roadsters Auto. See you next time.
I read earlier on an review saying it is a scary place to go to, but not at all if you go inside, A man named Salim and Sam always greet you so politely... as I got there I examined the car i was gonna purchase, so they had a mechanic fix it in no time! I felt so comfortable as soon as I walked in. I had flown from Dallas Texas to go pick up my car and as soon as I saw the Truck I knew it was worth the pay. They had also had a mechanic(s) ready to fix anything in a short amount of time. If there is something you do not admire about this place, leave them a suggestion on what they can do better so they can improve in anything you think would be helpful. Overall this place helped my son find a car for a cheap price,
Definitely an awesome car buying experience for my son's first car. They picked us up from the airport and dropped us off at the front door. This facility... was very organized unlike any dealership I've experienced ! I will recommend to anyone, cars were all nice, newer and ours was priced below market value making it very affordable.