Audi Fort Worth Hours
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Tie and Kirks in the service dept are so knowledgeable, friendly and efficient. We are beyond satisfied with their service and the work done on our A6.
Thank you Kelly!
First time there, I brought my car in to get some Recalls done. The service advisor that helped me was Andrew. He was straight forward, got the recalls... done and found a coolant leak and a collapsed motor mount. I set up an appointment for the following week and I got a loaner. He kept me updated and the repairs were done in a timely manner.
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Excellent experience from beginning to end. Purchased a used vehicle that was far less expensive than the new Audi's sold here but I felt like I was treated... as if I was spending way more. Given great confidence about my purchase and vehicle condition coming from a quality dealership. Was given the full service records performed on the vehicle and the car has been living up to my expectations so far. Friendly service, just might be an Audi guy now.
Hi Scott, thank you for being our customer, we sincerely appreciate your business!
This dealer gives no consideration to loyal customers. I took my car in for service in August 2018 and within two months I had to return my car for another... issue. At the time of my second service visit, I was only 202 miles over my warranty mileage. The initial serviceman expressed that consideration would be given in regards to the service that may be required. However, I was switched to another "inexperienced" advisor who 1st questioned whether I was the original owner and when I asked about the consideration of the warranty mileage he informed me that the other serviceman did not relay that information and the work "probably was not covered per the service manager. I did not speak with the service manager but she came out of her office but did not address me or my husband to further explain the reasons. I purchased my car in November of 2016 and less than three years IAM having to spend over $1700 for a coolant pump/pipe which may or may not be covered under warranty. This is a significant issue with me and deep concerns about taking my vehicle back to this service department. I will be very cautious when returning to this dealer for service again.
Hi GC, Thank you for bringing this to my attention. I am sorry to hear that you had a bad experience. I would like an opportunity to address your co...ncerns and to earn your business, please contact me at ppalenzuela@Audifortworth.com. I look forward to speaking with you. Pedro Palenzuela General Manager
Great place to do business Andrew is a very good consultant to see when you bring your car in the alley is knowledgeable and he doesn’t have the answer... he’ll find it
Thank you James for your kind words about Andrew! We are thrilled that he provided you with a great experience!
Difficult to shop for cars since they are off site at a warehouse so hard to pick colors, finished etc. takes a while to cycle through the choices.
Thank you Brian for your kind words! We thank you for your business and look forward to your next visit!
I trust my service technician Tie Johnson. She explains the service needed well and she is always friendly with a smile. I’m happy to service my car at... Audi of Fort Worth
Thank you Nelson for your kind words! It is always great to hear that we were able to make a customer's service experience truly exceptional! We thank... you for your business and look forward to your next visit!
Andrew made sure my car was taken care of and delivered it to me at work. Would definitely recommend this dealership for service. Also purchased by... car there and that too was a great experience.
Thank you Gina for the kind words about Andrew! We thank you for your continued business and look forward to your next visit!
The employees at Audi Fort Worth are first class all the way. They kept me up to date on all the repairs and to make things easier they delivered my car... to the house. They are great.
Thank you Kyle for your kind words! We are very happy to hear that we were able to provide you with a great service experience! We look forward to you...r next visit!
Can always count on Veronica to take care of her clients. Another great experience. She has been assisting me ever since I purchased my car through DFW... Audi.
Thank you Zeeshan for your kind words about Veronica! We are very happy to hear that we were able to provide you with an enjoyable experience!