Reviews
I came in to top tier service.
I came in to top tier service. And the facility was absolutely amazing. I've never been to a dealership there made me feel like I wanted to spend my money
I came in to top tier service.
I came in to top tier service. And the facility was absolutely amazing. I've never been to a dealership there made me feel like I wanted to spend my money
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clean, helpful, patient, trustworthy, friendly, etc.
Clean, helpful, patient, trustworthy, friendly, etc. Jose always helps me. He is very attentive and sees that everything is done correctly. Great guy and I trust his judgement.
Clean, helpful, patient, trustworthy, friendly, etc.
Clean, helpful, patient, trustworthy, friendly, etc. Jose always helps me. He is very attentive and sees that everything is done correctly. Great guy and I trust his judgement.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
James from service is the absolute best.
James from service is the absolute best. Kept me up to date when my Q8 was being serviced. He is very knowledgeable and kind.
James from service is the absolute best.
James from service is the absolute best. Kept me up to date when my Q8 was being serviced. He is very knowledgeable and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Needed a battery changed and Audi like most German cars
Needed a battery changed and Audi like most German cars require a program update once it’s installed. The entire thing was done in under 2 hours and I was a walk in and they were already busy. Ethan always takes care of of me.
Needed a battery changed and Audi like most German cars
Needed a battery changed and Audi like most German cars require a program update once it’s installed. The entire thing was done in under 2 hours and I was a walk in and they were already busy. Ethan always takes care of of me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JAMES in the service department was attentive, kind,
JAMES in the service department was attentive, kind, assuring and extremely communicative. LOVED him! He was solution driven and extremely understanding of my deadline of needing to pick up my child. He worked with my schedule and even when I continued to change "the plan" he remained patient and positive. I plan to work directly with him moving forward. Well done JAMES! :)
JAMES in the service department was attentive, kind,
JAMES in the service department was attentive, kind, assuring and extremely communicative. LOVED him! He was solution driven and extremely understanding of my deadline of needing to pick up my child. He worked with my schedule and even when I continued to change "the plan" he remained patient and positive. I plan to work directly with him moving forward. Well done JAMES! :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to James and the team here at Audi Fort Worth! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer service is always great here.
Customer service is always great here. James and Kirk’s both helped us out today. James was super nice and helpful getting us taken care of. And Kirk’s helped us out by making sure we had a ride to and from our location while we waited for service to be completed. Thank you.
Customer service is always great here.
Customer service is always great here. James and Kirk’s both helped us out today. James was super nice and helpful getting us taken care of. And Kirk’s helped us out by making sure we had a ride to and from our location while we waited for service to be completed. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I came in for a service appointment all went well.
I came in for a service appointment all went well. James was courteous and professional. James follow up with me on every step. Thanks to James and Sherry.
I came in for a service appointment all went well.
I came in for a service appointment all went well. James was courteous and professional. James follow up with me on every step. Thanks to James and Sherry.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very professional and very quick to get my car dropped
Very professional and very quick to get my car dropped off and service was quick. Appreciate the care and concern. Loved the ability to Get a loaner. Appreciate the text notifications.
Very professional and very quick to get my car dropped
Very professional and very quick to get my car dropped off and service was quick. Appreciate the care and concern. Loved the ability to Get a loaner. Appreciate the text notifications.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My wife and I recently purchased a vehicle from Audi Fort
My wife and I recently purchased a vehicle from Audi Fort Worth to celebrate my retirement from the military at age 40 and to enjoy scenic drives around the DFW area. As I still work at Lockheed Martin, this car will also see occasional commutes (wink wink). Let me tell you why Audi Fort Worth made this experience exceptional, thanks to their outstanding team?Sales Associate: David Lamela, Finance Manager David Carpenter, and General Sales Manager David Marrero. Thank you, Davids! 1. Transparency: From the moment we started discussing numbers, David was upfront and honest. Negotiations were straightforward, with no hidden surprises, making the entire process smooth and trustworthy. 2. Value: Buying locally builds a relationship with the sales and service teams, which is invaluable for the future. Trust me, saving a few bucks by purchasing out of state isn?t worth missing out on the personalized care Audi Fort Worth provides. Give them a chance to earn your business?they?ll go above and beyond. 3. Family Atmosphere: Their state-of-the-art facility feels welcoming, and the team treats you like family. They offer thoughtful services, like providing a lift or arranging a loaner vehicle with some planning, ensuring you?re always taken care of. My experience was fantastic, and I highly recommend joining the Audi Fort Worth family. Whether you?re looking for a vehicle to enjoy leisurely drives or a reliable ride for work, they?ve got you covered. Rating: 5/5 stars I wish they have a way to give them 10 Stars.??????????
My wife and I recently purchased a vehicle from Audi Fort
My wife and I recently purchased a vehicle from Audi Fort Worth to celebrate my retirement from the military at age 40 and to enjoy scenic drives around the DFW area. As I still work at Lockheed Martin, this car will also see occasional commutes (wink wink). Let me tell you why Audi Fort Worth made this experience exceptional, thanks to their outstanding team?Sales Associate: David Lamela, Finance Manager David Carpenter, and General Sales Manager David Marrero. Thank you, Davids! 1. Transparency: From the moment we started discussing numbers, David was upfront and honest. Negotiations were straightforward, with no hidden surprises, making the entire process smooth and trustworthy. 2. Value: Buying locally builds a relationship with the sales and service teams, which is invaluable for the future. Trust me, saving a few bucks by purchasing out of state isn?t worth missing out on the personalized care Audi Fort Worth provides. Give them a chance to earn your business?they?ll go above and beyond. 3. Family Atmosphere: Their state-of-the-art facility feels welcoming, and the team treats you like family. They offer thoughtful services, like providing a lift or arranging a loaner vehicle with some planning, ensuring you?re always taken care of. My experience was fantastic, and I highly recommend joining the Audi Fort Worth family. Whether you?re looking for a vehicle to enjoy leisurely drives or a reliable ride for work, they?ve got you covered. Rating: 5/5 stars I wish they have a way to give them 10 Stars.??????????
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ethan is the BEST!
Ethan is the BEST! Always takes time and respect to our needs. Great facility too! The snack area is a plus. I like your professionalism in all of your staff.
Ethan is the BEST!
Ethan is the BEST! Always takes time and respect to our needs. Great facility too! The snack area is a plus. I like your professionalism in all of your staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase