Reviews
I purchased a vehicle October 29. The staff was welcoming, friendly and very nice. George was excellent. He talked to me several days if not weeks on the phone about the interest of the purchase of the vehicle great job job. A minor issue occurred with the vehicle they got straight to it. Service department handle it exceptional timing very satisfied so far.
I purchased a vehicle October 29. The staff was welcoming, friendly and very nice. George was excellent. He talked to me several days if not weeks on the phone about the interest of the purchase of the vehicle great job job. A minor issue occurred with the vehicle they got straight to it. Service department handle it exceptional timing very satisfied so far.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The man that helped me was the best ever. He was super nice and funny and helped my vehicle get fixed in a timely manner so I could get to my class on time! My Audi always has issues and it is very upsetting but the fact that the person who helped me was so awesome I wasn?t even upset. Even though it was super expensive
The man that helped me was the best ever. He was super nice and funny and helped my vehicle get fixed in a timely manner so I could get to my class on time! My Audi always has issues and it is very upsetting but the fact that the person who helped me was so awesome I wasn?t even upset. Even though it was super expensive
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review! We're thrilled to hear that our team made your experience enjoyable and got your Audi fixed promptly. We understand the frustration of car issues, and we appreciate your understanding about the costs. We look forward to helping you again in the future! Audi Fort Worth (817) 632-6710
Awesome to work with! Always get me in and out hassle free. Will highly recommend
Awesome to work with! Always get me in and out hassle free. Will highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Samuel Ramsey has helped me twice this year. The young man is beyond patient. Answers all questions and takes the time to ensure you are well taken care of. Both times I purchased spur of the moment because he is so on point with his customer service skills. He has what we call a ?servant?s heart? for helping people.
Samuel Ramsey has helped me twice this year. The young man is beyond patient. Answers all questions and takes the time to ensure you are well taken care of. Both times I purchased spur of the moment because he is so on point with his customer service skills. He has what we call a ?servant?s heart? for helping people.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lorena, we're happy you found our staff to be so supportive during your experience here at Audi Fort Worth. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
From the time I entered the dealership, Jose took great care of us. He kept us well informed throughout our journey. He even sat on hold for 40+ minutes more than once with our warranty company making sure we were taken care of. Thank you Jose for making our trip to Audi less stressful. We will see you soon.
From the time I entered the dealership, Jose took great care of us. He kept us well informed throughout our journey. He even sat on hold for 40+ minutes more than once with our warranty company making sure we were taken care of. Thank you Jose for making our trip to Audi less stressful. We will see you soon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Fort Worth. We are always more than happy to assist you if anything else comes up. Take care!
Very unprofessional… never could give me an ETA of when my car would be ready. I called 4 times one day to get an ETA and no one could tell me an answer. Ended up deciding to just pick up the next day, then they called and said it would take until 3 days. They gave me a loaner car then… and guess what… my car was amazingly ready 2 hours later. Had to drive to the dealer ship twice in one day when they could’ve just told me an ETA and I would’ve just waited to get my actual car and avoid the loaner process and waste of time.
Very unprofessional… never could give me an ETA of when my car would be ready. I called 4 times one day to get an ETA and no one could tell me an answer. Ended up deciding to just pick up the next day, then they called and said it would take until 3 days. They gave me a loaner car then… and guess what… my car was amazingly ready 2 hours later. Had to drive to the dealer ship twice in one day when they could’ve just told me an ETA and I would’ve just waited to get my actual car and avoid the loaner process and waste of time.
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- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Mysan, We apologize for the frustration and lack of communication you experienced during your visit. We understand how important it is to receive timely updates and a clear expectation of when your vehicle will be ready. Having to call multiple times without receiving an estimated completion time is not the level of service we strive to provide. We also understand your frustration with arranging a loaner vehicle only to find out your vehicle was ready shortly afterward. I appreciate your feedback and will use it as an opportunity to improve our communication and coordination moving forward. Sincerely, Veronica Zamora Service Manager Audi Fort Worth (817) 632-6710 [email protected]
Ethan in their service area is great! He is courteous, professional and honest. Nice, clean dealership. Friendly service.
Ethan in their service area is great! He is courteous, professional and honest. Nice, clean dealership. Friendly service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Audi Fort Worth. Please don't hesitate to reach out to us if there's anything more we can do!
The Service Dept. @ Audi, Fort Worth is exceptional. All the staff are very welcoming & knowledgeable. Marc was very thorough, conscientious & informative while the service mechanics were working on my car. The service & staff are all Top-notch!
The Service Dept. @ Audi, Fort Worth is exceptional. All the staff are very welcoming & knowledgeable. Marc was very thorough, conscientious & informative while the service mechanics were working on my car. The service & staff are all Top-notch!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mercita, we're happy you found our staff to be so supportive during your experience here at Audi Fort Worth. If you have any further questions, please give us a call. We're always happy to help!
Our 2nd time coming here for service and both were excellent experiences. Jesus is very profesional and friendly. Very nice facility. Definitely worth the long drive to know my Audi is properly taken care of.
Our 2nd time coming here for service and both were excellent experiences. Jesus is very profesional and friendly. Very nice facility. Definitely worth the long drive to know my Audi is properly taken care of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy you found Jesus to be so supportive during your experience here at Audi Fort Worth. Feel free to reach out to us if you need anything. Have a wonderful day.
The Audi Fort Worth Dealership is an outstanding business. They provide excellent customer service each and every time I get my car serviced. Ethan Beaty also makes sure that my car is taken care of with the level of care and professionalism that is not always seen these days. Thank you for making every visit a positive one!!!
The Audi Fort Worth Dealership is an outstanding business. They provide excellent customer service each and every time I get my car serviced. Ethan Beaty also makes sure that my car is taken care of with the level of care and professionalism that is not always seen these days. Thank you for making every visit a positive one!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Fort Worth. We are always more than happy to assist you if anything else comes up. Take care!