Jessup Auto Plaza

Sorry, I don't remember Manny. But everyone I dealt with was great! I contacted sales after seeing the car while passing by the dealership. I wasn't sure it was the car I was looking for but Armando and Kayla were very persistent about staying in contact with me and Armando convinced me to come in and see the car in person. One test drive and i was in love!

I called on Monday afternoon to schedule service on Tuesday. The scheduler said that I could have my car serviced at 9:00 a.m. the next day (Tuesday). I dropped my car off late on Monday for service the next day. When I dropped my car off, the service representative said that I would receive a call by 3:00 pm on Tuesday advising me of the status of my car. I never received a call, and when I called the service desk, I was told the service rep went home and there was no one who could help me. I called the next day, Wednesday, to speak to the service rep. He told me that no one had looked at my car because it was an EV and they had only two mechanics who serviced EV's. He said he would call me to let me know when someone would look at my car. Again I received no call from the service desk. I called the service desk at the end of the day on Wednesday to see what the status was of my car. I was told that they still had not looked at it, and that it would most likely be done on Thursday. I did receive a call at noon on Thursday saying that my car was done. I am disappointed in a couple things: (1) The service my car required was just to check the power cord. I knew that my car was charging correctly because we used the power cord at the dealership. So the problem was most likely my power cord. This should not have taken three days to diagnose. Also, my car was already charged and usable, so don't make me leave it at the dealership for service for three days if no one was going to look at it. And don't schedule service if you don't have a mechanic who can perform the diagnostics. (2) The service rep failed to communicate when I could expect the service to be completed. Had I known it was going to be three days, I would have driven the car and brought it back three days later, when they could finally get to it.

Very easy to work with and great communication. I would buy another care there for sure. Stefanie was amazing.

Patrick Perez was very helpful. He answered all my questions and concerns. Mr Perez was courteous, Respectful. Professional all around. All of Jessup Staff i came in contact with was courteous and Respectful.

Great experience. Both Jose’s were very pleasant and knowledgeable. Made our buying experience a pleasure. Thanks guys Jeff Fale

It was easy to communicate with Daniel and he had no issue with my deafness which I really appreciate.... Ive always had a positive experience at Jessup...

You guys are fantastic and fixed my vehicle at least got to fix every repair needed

Ron is the best! He always takes excellent care of me! He is a gem!

Awesome dealership. I have been a customer for 31 years! The Jessup family is great! The two gentlemen who helped me on my last service were outstanding. Patrick Perez and the other man was named David Anderson.

Superior service and attention to detail. Ruben managed everything with professionalism and care. I am very pleased with my experience and with the outcome.