Jessup Auto Plaza

e a moment to share your review on Google. Google Source Icon Jessup Auto Plaza (117808-111348) My truck continues to say it requires an update after I was told the updates were completed. All 4 tires had a different psi after I asked them to set them at 41psi. There was a 2 and 3 psi discrepancy between each tire after I picked up truck. The infotainment screen has been cutting in and out again after I was told they had updated it. I had a 7am appointment for oil change and didn't get truck back until 10:30am. I went in for a routine oil change and maintenance service. Truck was due for air filter so I had that put in. What I figured was going to be a cost of between $120 and $200 turned out to be much higher with quotes of up to over $500 with all recommendations. The truck is a 2024 with less than 15,000 miles on it. All warranty issues should have been pointed out and I should Never be worried about an electronics issue with the computer/infotainment. I payed full price for this truck as a New truck. I should not be worried about anything at this point in ownership. My Dodge Ram stayed true to me since 2003 and over 100,000 miles. Yes, I do not put many miles on my vehicles and I take the best of care of them. I am now concerned about what may go wrong after my time owned warranty runs out. It will be well under mileage restrictions for warranty. I’ll probably have no more than 16,000 miles on that truck when warranty expires. The excuses given at the dealership did not match what is known about the 2024 model on line. I had to ask 3 times to make sure the infotainment issue was put to paper for future reference.

Took weeks to get my vehicle back and service didn't complete any of the requested work. I had asked for a simple oil change and suspension inspection. They had the vehicle for several weeks and did not do any work on it during that time. During the time they had it, they did not bother to tell me that they weren't able to complete the work. When I picked the car up, the service advisor just handed me the keys, told me they couldn't do anything, and walked away without any explanation.

Sean Tisdale is amazing! A courteous, and professional service advisor who exceeded my expectation. This too is a reflection of owners and their staff. I will continue to do business at Jessup Auto Plaza

Salesman Jose Espinoza did a great job getting me the car I wanted at the right price. He was courteous, efficient and professional. Would definitely recommend!

Very well organized operation, very friendly and professional staff. Maintain regular contact on status of repairs. Appreciated

Fast and friendly service. I waited while my vehicle was serviced. Work completed within estimated time.

My service adviser, Brandi, was wonderful as always. She thoroughly listens to my concerns and examines the best course of action for me. Very professional and kind.

Preston Eberline at Jessup really took good care of me in getting into a 2026 Chevy Colorado ZR2. The process was easy, and Preston really took the time to help me get everything I wanted at a good price. Would definitely recommend anyone to come to Jessup.

Made an appointment to bring in my 2023 GMC Sierra 1500 Denali for an oil change, tire balance and rotation. Received 2 reminder texts.(. Which I appreciated) Arrived 15 minutes early, they came to check me in and said I wasn’t in their system.( appointment was made a week earlier). It took some time to check in because I had to wait for other customers.My appointment was for 9:45, I got my truck back at 12:25. During check in, I had to remind him that there is a 6.2L engine in my truck and that because of a recall on the engine, it needs special oil..My opinion is none of the employees that I had contact with were very friendly and all business. I’m from Minnesota and the people at the dealers are much more friendly than here. If I have to wait at home, everyone ( salesman, mechanic, yard person and office workers) ask if I have been taken care of.

Took my leased Blazer EV in for what I thought would be warranty service. They were unable to locate the slow leak in the right rear tire but did rotate the tires as that was due. Now the slow leak moved to the right front. So I took it back and they reported that the tire had a nail that was too close to the sidewall to repair. They wanted $350 to replace the tire. This seemed high to me and I found the exact tire online for $250. When I took the car to my regular tire store they said the tire was repairable and did not charge me for the repair.