[{"id":626632,"firstName":"Lyle \"The Canadian\"","lastName":"Heisz","titleText":"Internet Sales","shortBioText":"I am the only Canadian at the dealership and that's how people know me, Eh! I love fishing and soccer and especially spending my days off with my kids. I was a caregiver at a Alzheimer's and Dementia home before I worked for Ford. I don't like car shopping or salesman and that's why I do what I do. Helping people have an amazing experience one car at a time. My philosophy is continuous improvement to the service of others. I look forward to meeting you all .","emailTxt":"lheisz@sales.fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/b7d9cc609303.jpg","drDealerId":39217,"industryStartDtUtc":"1420070400","certifiedEmployee":true,"deptDscrp":"Internet"},{"id":581023,"firstName":"Will","lastName":"Ray","titleText":"Sales Consultant","shortBioText":"","emailTxt":"Wray@sales.fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/3bde1093ec18.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"1548979200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":577483,"firstName":"Michael","lastName":"Williams","titleText":"Internet Sales Manager","emailTxt":"mwilliams@sales.fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/914d861f45f3.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1370044800","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580042,"firstName":"Nick","lastName":"Johnson","titleText":"Sales Consultant","emailTxt":"njohnson@sales.fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/c84153bcd550.jpg","drDealerId":39217,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580057,"firstName":"Noreen","lastName":"Ribbs","titleText":"Business Development Center Manager","shortBioText":"At Ford Lincoln of Cookeville, we are a female friendly car dealership. I not only want women to feel comfortable and confident during their purchase, but also trust I am here to give them exceptional customer service. As a woman, I know how intimidating the car buying process can be. I am here to help walk women through their purchase step by step. Providing you with every bit of information you're seeking so you can make the most educated buying decision for your next vehicle.","emailTxt":"Nmribbs@fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/e70cb5e77915.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":581400,"firstName":"Ethan","lastName":"Deloach","titleText":"Sales Consultant","emailTxt":"edeloach@sales.fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/1c1e333eb38b.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1462060800","industryStartDtUtc":"1425168000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":577464,"firstName":"Geoffrey","lastName":"Root","titleText":"GM/Managing Partner","shortBioText":"","emailTxt":"groot@fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/79bfe6ff47d1.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1362096000","industryStartDtUtc":"1104537600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":577468,"firstName":"Joe","lastName":"Hayden","titleText":"General Sales Manager","emailTxt":"jhayden@fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/fa0229f896b8.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"999302400","industryStartDtUtc":"999302400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":580056,"firstName":"David","lastName":"Martin","titleText":"Sales Consultant","emailTxt":"Dmartin@sales.fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/75d7d051ad01.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1509494400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580058,"firstName":"Josh","lastName":"Brown","titleText":"Sales Consultant","emailTxt":"jbrown@sales.fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/9d26121cb9ec.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":577485,"firstName":"Brent","lastName":"Smith","titleText":"Sales","emailTxt":"bsmith@sales.fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/875ac01af9af.jpg","drDealerId":39217,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":577460,"firstName":"Brandon","lastName":"Farley","titleText":"Director of Marketing","emailTxt":"bfarley@fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/497acfbbca98.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1491004800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":577486,"firstName":"Devan","lastName":"Taylor","titleText":"Sales","emailTxt":"dtaylor@fordlincolnofcookeville.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/03e0e5c0ccc4.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1383264000","industryStartDtUtc":"1383264000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660327,"firstName":"Andrew","lastName":"Kesler","titleText":"Sales","shortBioText":"Hey everyone! My name is Andrew, here at Ford Lincoln of Cookeville! US Army veteran, and now in the car business. I\u001am definitely a people person who like to hear everyone\u001as story! I\u001am not just here to sell you a car, but build a relationship with with all of my customers! I\u001am always happy to hear from you and chat with you when you come by the dealership for that free car wash that we offer with every deal. So when you come to Ford Lincoln of Cookeville, be sure to ask for me! \nHope to see you soon!","emailTxt":"akesler@fordlincolnofcookeville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39217/employees/b51e3e9ec325.jpg","drDealerId":39217,"dealerEmpStartDtUtc":"1596243600","certifiedEmployee":false,"deptDscrp":"Sales"}]

Ford Lincoln of Cookeville

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM

Ford Lincoln of Cookeville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2009

Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Ford of your choice. At Ford of Cookeville, our goal is to assist you in making a confident decision. Our friendly, professional sales staff is here to answer your questions and listen to your needs.

...



Whether you're shopping new or pre-owned, we're here to help with your vehicle search. Our well-stocked inventory includes popular Ford models, including Mustang, Ranger, Explorer and Escape. Wherever you live in the The Upper Cumberland area, or if you're driving from Sparta, Carthage or Lebanon, we're ready to serve you

"Commitment to customer care at Ford of Cookeville doesn't stop with your vehicle purchase."

Service

Wheel Balance

$39.95

Tire Rotation

$16.95

Oil, Filter Change

$27.95 and up*

Battery Service

$19.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
922 lifetime reviews. Includes reviews of Ford Lincoln of Cookeville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 21, 2020

    Will was personable and professional. He got me upgraded to the perfect vehicle for me and my needs. I love my Lincoln MKX. I had a great car buying experience... with Will at Ford Lincoln of Cookeville and would recommend him to anyone looking for a new ride.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Will Ray

    Sales Consultant

    (5.0) 29 reviews

  • 5.0 out of 5
    November 21, 2020

    The absolute best dealership around! Wouldn't recommend anyone to go anywhere else. Lyle was completely top notch, and a all around great guy! Amazing....

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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lyle "The Canadian" Heisz

    Internet Sales

    (5.0) 44 reviews

    Josh Brown

    Sales Consultant

    (4.7) 17 reviews

  • August 11, 2017

    By far this was the most Pleasant truck buying experience in my entire life. Chris my salesman was great to work with and was very helpful throughout the... entire process. I found the vehicle I wanted online, locked in their best price and submitted an interest form. Within minutes Chris called and we discussed all the details. I was very interested in the 2011 Chevy Silverado 4wd and spoke with finance manager Travis on the phone and got pre-qualified but was having a hard time getting to the dealership to check it out because I live over 2 hours away from Cookesville. So Chris offered to have the truck delivered to my home for a nominal fee and sent all the paperwork too. He said if I didn't like it to just send it back. Well when they pulled up I fell in love and drove and checked it out. I signed the paperwork in my driveway and boom...got the truck of my dreams with absolutely no haggling no issues no stress no remorse...just a great buying experience all around. Thanks to Chris Fruchey and everyone at Ford Lincoln Cookesville Tennessee. The truck was immaculate and looks brand new. Give Chris a call and tell him Bill E Blaze sent you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank You Bill for your review! We are glad to hear Chris took great care of you. We strive to make it the easiest car buying experience possible for ...our customers. Thank you for choosing to do business with us at Ford Lincoln of Cookeville. Come back and see us anytime, take advantage of those free car washes for life!

  • 5.0 out of 5
    November 19, 2020

    Very helpful. friendly and courteous gentlemen. Would definitely make sure to see them again for assistance and would send all my friendw qnd family.... Thanks Lyle and Michael. :)

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    0 people out of 0 found this review helpful. Did you?
    Ford Lincoln of Cookeville

    Thank you for your review! We are glad to hear Lyle & Michael took great care of you during your visit and made sure your experience with us at FLOC w...as an excellent one. Please don't hesitate to reach out if there is anything our staff can do for you in the near future!


    Worked with:
    Lyle "The Canadian" Heisz

    Internet Sales

    (5.0) 44 reviews

    Michael Williams

    Internet Sales Manager

    (5.0) 13 reviews

  • 5.0 out of 5
    November 11, 2020

    Excellent, very smooth experience and extremely straightforward process. Pricing on the vehicle and offer for trade was extremely fair, no haggling needed.... Definitely recommend buying here.

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    0 people out of 0 found this review helpful. Did you?
    Ford Lincoln of Cookeville

    Thank you for taking the time to share your experience with us. We are glad to hear Will Ray took great care of you during your visit with us. If ther...e is anything Will or any of our staff can do for you please don't hesitate to reach out anytime!


    Worked with:
    Will Ray

    Sales Consultant

    (5.0) 29 reviews

  • 1.0 out of 5
    October 20, 2020

    I bought my car on 7/18/2020 still waiting on my title and tags. I have to go over to the dealership everytime to see where my title is or to get a drive... out tag. If I call to speak to someone no one returns my call. I have been a valued customer for years. I will get my next vehicle somewhere else. I went over this morning to talk to someone and I was told maybe in the next couple weeks. No calling to tell me where its at or their working on it. You didn't skip a beat to get your money!

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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Ford Lincoln of Cookeville

    Charline, thank you for taking our call! Like we mentioned in our conversation, we are exhausting every option to expedite the process but each state ...has different mandates due to Covid-19. Since Missouri is a non-title holding state we had to apply for a duplicate in that state of Missouri and before Covid-19 complications, it is a six week turn around to get titles back from them. We have been in constant contact with them to try to resolve this issue. They made us aware that they have sent it via USPS last Tuesday, as soon as it arrives we will make sure to let you know.


    Worked with:
    Brent Smith

    Sales

    (4.7) 19 reviews

  • 5.0 out of 5
    October 14, 2020

    Andrew was a pleasure to work with. He found me a brand new Escape with a cheaper payment! Thank you so muchAndrew, I will remember you for my next car....

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Ford Lincoln of Cookeville

    Thank you for sharing your experience with us. You were in great hands with Andrew, glad to hear he made sure your visit with us was a great one. Plea...se don't hesitate to reach out if there is anything we can do for you before your first service visit!


    Worked with:
    Andrew Kesler

    Sales

    NOT RATED

  • 5.0 out of 5
    October 5, 2020

    We live in Indiana and found the truck on line. We wasn't sure we wanted to make a 3 1/2 hour drive to take a chance on a dealer we knew nothing about.... I communicated with Kyle through the internet/text and he was helpful, answered questions and gave me Josh Brown's name for any other concerns. We set up a time to meet with Josh and he was so nice and helpful. I have never visited a dealership like this one. Everyone was so nice and friendly that we met. You immediately felt welcome and like you were family from the ladies at the front desk, Josh, KP and Ethan. We all shared stories and talked like were at a reunion! We would drive 3 1/2 hours again if we needed another vehicle We love our truck by the way! I highly recommend Josh and this entire staff.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Ford Lincoln of Cookeville

    Thank you so much for the kind words! We really appreciate you driving down from Indiana and giving us the chance to help you get set up in your new t...ruck! We hope you are loving it and we are always here for you if there is anything else you may need help with. Welcome to the #FLOCFamily Greta & Julie!


    Worked with:
    Ethan Deloach

    Sales Consultant

    (4.9) 41 reviews

    Josh Brown

    Sales Consultant

    (4.7) 17 reviews

  • 5.0 out of 5
    October 3, 2020

    I absolutely loved working with Andrew! He worked with me to not only find the car that met my needs, but was also in my price range! 10/10 recommend him!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Ford Lincoln of Cookeville

    Thank you for the review! Pleased to hear Andrew made sure your experience with us at FLOC was a great one. Please don't hesitate to reach out if ther...e is anything else we can do for you in the near future!


    Worked with:
    Andrew Kesler

    Sales

    NOT RATED

  • 5.0 out of 5
    September 19, 2020

    Had a great experience, I'm super excited about my new ride and the employees were very helpful and patient. Thanks for all the help!!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lyle "The Canadian" Heisz

    Internet Sales

    (5.0) 44 reviews

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