Gillman Subaru of San Antonio

Got a good deal on a new Subaru because it was the end of the month and they were trying to meet numbers. Salesman was very nice but they do all the typical... dealership tricks of adding on lots of extras in finance and dealer services. More than I’ve ever seen before but I haven’t bought a new car in ten years so they’ve invented new ones since I last bought a new car. The have key fob insurance, windshield insurance, extended warranty, gap insurance and tell you the added cost in monthly payment as opposed to the total increase. They didn’t hard sell these things though and even told me some that they didn’t think I needed so they at least weren’t ridiculous about it. Just like any dealer, do your homework before entering and ask about all the added costs. Especially about the $600 for ceramic coat and scotch guarding the interior. That seems pretty ridiculous to me even if it’s “guaranteed..” (insert Tommy boy quote about taking a crap in a box and slapping a guarantee on the box.) The tint charges are pretty reasonable though.

I bought a Subaru from Gillman in 2004. I am 56 years old and have owned a lot of cars in my lifetime. That Subaru has had more recalls in the 5 years... than any other car I have ever owned. In addition, it seems to me that every time I brought my Subaru in for a repair other stuff would need to be fixed. In fact, in August I brought the thing in 3 times and spent over $800 getting stuff fixed that were not on the recall. In fact, after my first visit in August I wasn't even 30 minutes out of the repair shop and the stupid warning light was back on. And the next day another warning light came on. That was the case for each of the three times I was in your Subaru service center this August. In fact, now not only is the same warning light on the check engine light is on too. This is after I asked y'all to change the oil during my second visit in August. Plus I paid to have the air conditioning fixed during my first visit. The air conditioning stopped working 2 weeks after having that repaired. Fool me once, your bad, fool me twice... Three strikes and Gillman is out for the rest of my life! If y'all offered me a car for $100 I wouldn't take it because I know that y'all are planning to make it up in recalls and car repair fees.

To paraphrase and old saying; "When you've dealt with the rest, Deal with the Best!"

Bought a used car from here one month ago. Turned out to be a lemon. Paper plates still on the car and has broken down 3 times. Now it needs engine work.... Thanks for thoroughly checking out your used cars Gillman Subaru.

Took my vehicle for a service check ., Customer service and facilities are the best... Great Job !! Thank you

My Outback was serviced quickly and completely and returned to me clean and neat.

While my sales person Albert provided me excellent service I felt the appraiser/manager who dictated the offers for my trade in was trying to rip me off,... offering me insultingly low offers claiming my car had almost no market value at all, while Northpark offered me 3x what they would and my car was appraised for 4.5x at CarMax what gillman was attempting to offer me. I just can’t give my business to a dealership that tries so obviously to rip me off, makes me feel like I can’t trust thru the purchasing process let alone trust them once I leave the lot with a car. Again, excellent service by the sales person, but can’t make up for the insultingly low trade in offer.

Always great service, uncomfortable stairs to waiting area but new facility will change that.

Great vehicle. Very happy with the purchase. Lots of standard features. A lot of car for the money.

Had my vehicle serviced and I am totally satisfied with Ms. Areal H.... the Service writer there at Subaru. Thanks for everything Mr Joseph