Prince Automotive Of Valdosta

Thank you, Johanna! I appreciate your positive feedback about your recent experience at Prince Chevrolet GMC of Valdosta. It's great to hear that Robert was able to assist you with the extended warranty and provide you with the information you needed. We're glad you love your truck and find peace of mind with the warranty. We hope to see you again soon for your future needs! Sincerely, Andy Swann, General Manager

Thank you for sharing your experience with us, Nicholas. I appreciate you keeping us informed about your GMC Sierra 1500 and the delay you faced during your service appointment. It's good to hear that Mr. Price was able to help resolve your issue. We're committed to improving our communication and service standards at Prince Chevrolet GMC of Valdosta. Your feedback is valuable, and I encourage you to reach out directly if any further concerns arise or if there's anything we can do to improve your next visit. Thank you for your service, and we hope to provide you with a better experience in the future. Sincerely, Andy Swann, General Manager

Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that Tim and our service team at Prince Chevrolet GMC of Valdosta could assist you during such a challenging time. It's always our priority to get our customers back on the road as quickly as possible. We appreciate your support and hope to serve you again in the future. Safe travels! Sincerely, Kenny Apaka General Manager

Chico, In order for us to go back to our Customer Relationship Management software to confirm your comments, can you please provide the name of the lead so that we can investigate not only for you but for future customers? We would really appreciate it if you could tell us when you sent the lead and under what name. We were closed for a few days right after the hurricane so it may have fallen through the cracks but would like to be able to help you. Thank you. Jay Prince Prince Automotive

Mr. Watlington, I finally was able to research your complaint and thought I should respond to you. I would be more than welcome to discuss over the phone if that works for you but here is our side of the story. Your vehicle was brought to us for check engine light, traction control light, oil leak, black smoke coming from exhaust and coolant bottle being empty. Your vehicle was not driveable which caused us to have to push your vehicle into a stall for diagnosis. Upon doing so and placing on a lift, our certified technician found a hole in the side of your engine block. We could not have known that simply by looking at the truck in the parking lot. We determined that your vehicle needed an engine. We quoted you $20,657 for a remanufactured engine which included a significant core charge of $5000 that GM charges us for your core since yours had a hole in the block and couldn't use yours. So $5000 of our quote was for the core. We even suggested that you purchase a used core from a junkyard for $500 which could be returned to GM saving you $4500. Our quote of $15657 was for a remanufactured engine from GM, not a used one with no telling what miles that you ended up purchasing from Ray's Automotive. In addition, our reman engine would come with a 3 year/100,000 mile warranty which your used engine would not have. So in closing, I do believe that our 1 hour diagnosis is a fair charge for our services. I do agree that we should reimburse the shop fee which I will be glad to do. However, if you stop payment on your Amex, you will not be eligible for a refund. Please reach out to me at (229)242-3311 to discuss further. Thank you Jay Prince Prince Automotive of Valdosta

Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Prince Chevrolet Buick GMC of Valdosta Team

Mr. Cruz, I apologize for you feeling that we treated you unfairly. I spoke with Mr. Carter about your review this morning. When we asked if you purchased the truck from us, it was because we did not see your VIN in our system and were confused since you lived close by. We were under the impression you had purchased it from us so we were just trying to get some clarity. It wasn't intended to insult you so I apologize for that. If you leave your truck with us, we most likely could diagnose it sooner than 2 weeks however by the time we order parts, the total repair may be up to 3 weeks. GM will only pay for a rental vehicle once the diagnosis has been made. Please let us know if you would like to return so that we can properly diagnose your vehicle under warranty. Thank you Jay Prince Prince Automotive of Valdosta

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Prince Chevrolet Buick GMC of Valdosta Team

Thanks for your perfect review, Iran Duran Mathis! We're glad to hear that our team was helpful, knowledgeable, and efficient! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Prince Chevrolet Buick GMC of Valdosta Team

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Prince Chevrolet Buick GMC of Valdosta Team