Reviews
The sales people are friendly, knowledgeable and not
The sales people are friendly, knowledgeable and not pushy. The service is department is good and fair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
You're welcome.
Dropped the ball on a sale
I have been working with Harrison for the past few weeks on an incoming vehicle, Mini Countryman JCW. I was told that it would arrive later in the month or early next month. After dealing with him for two weeks on this, because the previous sales rep dropped the ball, I got a call from Dave telling me that the car I was to come purchase tonight, has now been sold. Turns out, the car had made it to the showroom for Two days and I was not made aware. I did read all the reviews, and most are great, and this could just be an isolated experience. But, this is unacceptable from a BMW brand dealer. I was told to go online and start a build process and that it would take 4-6 months to come. Very disappointed in the outcome, and the dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your review. I’m sorry the timing did not work out for you to purchase the JCW Countryman. Unfortunately we cannot hold a vehicle based on interest only and I know Harrison offered on more than one occasion for you to put a deposit down to secure this MINI before it arrived. Most of our cars that are coming in from the manufacturer are pre sold even before they arrive. Again our apologies for the timing not working out. Please contact me if I can be of further assistance. Ken Wetzel, General Manager.
I have been working with Harrison for the past few weeks
I have been working with Harrison for the past few weeks on an incoming vehicle, Mini Countryman JCW. I was told that it would arrive later in the month or early next month. After dealing with him for two weeks on this, because the previous sales rep dropped the ball, I got a call from Dave telling me that the car I was to come purchase tonight, has now been sold. Turns out, the car had made it to the showroom for Two days and I was not made aware. I did read all the reviews, and most are great, and this could just be an isolated experience. But, this is unacceptable from a BMW brand dealer. I was told to go online and start a build process and that it would take 4-6 months to come. Very disappointed in the outcome, and the dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great customer service - Beth was professional and
Great customer service - Beth was professional and helpful in buying my MINI Clubman. Good experience all around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ben, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, MINI of Fort Myers
Great service.
Great service. Beth was great to work with. Helped me buy out my incredible Countryman JCW. Sarah in Service is always right on top of everything and so helpful. Nick in Service is also great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Untold Edition
From seeing the beautiful Limited Untold Edition Clubman on an online ad to contacting Steve Moldavan and being updated on its arrival. They sold the car to me in less than 24 hours of being at the dealership! Beth & Bob were instrumental in the paperwork process which was fast and efficient. Ken the manager chatted with my husband and myself. We Love all the employees at this dealership, they are like family. This is our third Mini and fourth vehicle we?ve purchased from Mini of Fort Myers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hannah Heitman, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service.
Great service. Friendly, knowledgeable staff. A clean, comfortable waiting area. A clean vehicle at end of visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kaygswift, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Great place to shop for and buy a car!
Great place to shop for and buy a car! These guys really know what they are doing, what they are talking about, and were consistent with all of their information regardless of who we were working with. So glad we bought from Mini of F.M.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sara, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Great experience!!
Greetings were friendly and the facility was immaculate. My salesman, Steve introduced himself and continued with an excellent sales process. It was professional and well organized. Overall this was an outstanding experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Pleased Overall
First time buying out of state and flying to pickup. Was a little nervous to see the vehicle for the first time when essentially the sale was complete. Vehicle was basically what we thought. Was in good shape for an older vehicle. Soft top was a little more worn than I?d prefer, but it?s cosmetic. Only gripe was that it was missing floor mats and console cup holder inserts. I did not think to ask prior, as it seemed like something they could?ve/should?ve remedied being as though they are a Mini Dealer selling a Mini. Since I had a long drive ahead and was short on time, I left with some jenky floor mats, but better than nothing. The inserts should be simple enough to locate. Other than that one issue, the staff was great and facility was on point. I?d recommend them anytime.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!