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Sales department great but service, not so much!
The sales side of this dealership is great! They will work with you to come up with a respectable deal that you can be happy with! They will also be more than happy to sell you an extended warranty for a premium amount and extol the virtues of their service department and include a free annual state inspection for the life of your vehicle. And service is their downfall! in my seven years of ownership of this vehicle, I have never been able to make an appointment for service in less than a week and it is often two weeks before they can schedule you in! It would be great if you could plan vehicle issues around their scheduling but come on folks, increase the size of your service department. I love my Chrysler hardtop convertible but thankfully don't put a lot of miles on it so that I have to get frustrated with dealing with the Pearson service department. And this year again, I'll wind up going elsewhere and paying for the annual inspection, hoping that a problem doesn't show up that should have been covered by that expensive extended warranty policy. Oh yeah, the one issue that I did have, which was related to the hardtop being stowed, wasn't covered and cost me over $300!
Excellent Buying Experience
I had my eye on a Lexus NX for a few months and Pearson CDJR happens to have one with the exact specs I was looking for. After test driving the vehicle, as much as I liked the car, I was dismayed that the vehicle had a small chip in the windshield and was adamant that I would not buy a vehicle without having a prepurchase inspection completed. Phil Dossou worked diligently to have the windshield repaired, had the vehicle personally transported to and from the and was extremely friendly and transparent throughout the entire process. He was gracious enough to allow me to take the vehicle offsite to have an inspection. He went above and beyond to ensure that the car would be ready for me to take home that day. Jeff, the finance manager, was also very friendly and gracious. I highly recommend Pearson CDJR to anyone looking for a new or used car!
When I asked about the vehicle they couldn't find the...
When I asked about the vehicle they couldn't find the key. After waiting for 20 minutes they finally find the key. I drive the vehicle and notice the transmission is slipping. They have it checked and tell me they're ordering a transmission. After waiting nearly 2 weeks, they inform me they can't find a USED transmission. If I would have known they were going to put a JUNK YARD transmission in it, I wouldn't have wasted my time. They aren't an honest place to deal with.
Very disappointed in communication and honesty with...
Very disappointed in communication and honesty with service appointments and how they are conducted. Very friendly and helpful at the beginning. I made an 8:00 am appointment and arrived at 7:45 am to diagnose the engine check light. I also provided the engine code. I explained to the service rep. the engine code and was told I could drop the vehicle off in the morning and they would take care of it. So I spent most of the day waiting and waiting. At 3:15 pm I decided to drop by and inquire on estimated time when the repair would be completed. Now this is where it starts. I was told there were other customers ahead of me and they haven't looked at the vehicle and they might not have the part. I took my vehicle and left. So what is the point of making an appointment? How do you not know if you have the part or not, even when informed of the issue? They stated they could still diagnose the problem ($100+) but may or may not have the part. What's the point. I will not take my vehicle to this dealer ever again.
Steve Collins and the rest of the Pearson crew did a great job of making my buying experience a happy and easy process. Very professional, knowledgeable and respectful. Thank you Steve.
I found the suv I wanted I asked for best price OTD I told them I was paying cash and was ready to buy now. Yolanda felt I wasn’t worth her time and would not respond back to me. They let $38K just walk away
Terrible Customer Experience
Terrible experience. I had bank approved financing and the Finance Manager kept pushing me to use "their" financing. Also pushed me to accept the extended warranty multiple times when I told him I could get one much less inexpensive on the internet from Mopar. After the finance manager got upset and sent me a buyers order without the coupon I had for Memorial Day included so the price was higher!!!Tried to switch vehicles on me, just a total terrible customer experience.
Long time customer of 5+ vehicles, had to request a...
Long time customer of 5+ vehicles, had to request a REFUNDABLE deposit back and got berated by the sales manager and OWNER about what a terrible person I am do sticking them on a deal with a refundable deposit when let’s be honest, they do this to people every day. Prices have always been a little high but I never cared because I liked their people, Turns out when the tables are turned not only will you get to meet the owner, he’ll tell you what a terrible person you are shortly after. After 13+ years of purchasing from them and referring friends, never again. Very disappointing.
Had my 2014 dodge ram repaired had transmission problems...
Had my 2014 dodge ram repaired had transmission problems stuck in fourth gear $1800 later problem was still thereWould not take my vehicle to the service center poor service
My husband and I went in to compare the vehicle that...
My husband and I went in to compare the vehicle that Pearson had versus another car at another dealership. Christian Johnson and his Manager, Pete Bilodeau were very kind and provided excellent customer service despite us being difficult. In the end, their customer service and value won, over the vehicle that honestly had better mileage and more bells and whistles! They were more than willing to work with us through our needs and comparisons of the other vehicle. I will recommend them to my friends and family.