Porsche Austin

I recently purchased a 911 from Porsche Austin and couldn’t be happier with the entire experience. Sean, my Ambassador, was outstanding, professional, knowledgeable, responsive, and truly made the process smooth and enjoyable from start to finish. He answered every question, helped with details all along the way. The dealership team is topnotch, and the car is everything I hoped for and more. Highly recommend Porsche Austin and especially Sean if you’re in the market for a Porsche. Excellent service and a fantastic buying experience! Thanks again, Sean! 🚀

Buying a vehicle can be as stressful as it is exciting, but my experience at Porsche Austin was the exact opposite of stress inducing. From the moment I arrived (fairly close to closing time), with my 10 and 16-year-old daughters in tow, until well after we left, the entire team treated us with kindness, professionalism, and genuine respect. My salesman, Ozzy, was outstanding. He was so pleasant, friendly, knowledgeable, and patient; he never once made me feel pressured to buy the car I came to look at. He took the time to answer my questions and made sure I understood the features of my BMW X5 xDrive45e to the best of his ability (he works for Porsche not BMW, after all). He didn’t try to guilt me about any work or money Porsche Austin would need to put into my trade-in to make it sale ready. In fact, he had new tires put on the car I was buying when the ones that it came in with were still good (enough). He also continued to be available after the purchase when I had some follow-up questions. I thought that level of customer-first service had died during the passing of the last millennium. I’ve been buying/selling/trading cars for 38 years and I have never experienced this level of professionalism from a dealership. Not even the numerous BMW or Mercedes dealers I have dealt with over the years have displayed this genuine level of loyalty-building service. I also have to give a huge shout-out to Emma “Trouble” Bruce, who handled all of the paperwork. Anyone who has ever bought a car knows the finance office can sometimes be the least enjoyable part of the process, but Emma somehow made it fun! She was personable, efficient, hilarious, and had us laughing throughout the process while still making sure everything was explained clearly. She turned what is usually a tedious task into one we’ll actually remember fondly. The one detail that really stood out to me was the dealership’s culture. Even the new General Manager took time to stop and chat with my daughters - the oldest of whom is a big car enthusiast. It wasn’t a quick obligatory greeting in passing, but rather a genuine conversation that made them feel welcome and included. Those little moments speak volumes about the people leading an organization. My girls are STILL talking about it. I suspect there may be a future Porsche owner in my midst. Overall, what impressed me most is that the exceptional service didn’t end when the paperwork was signed. A few days after taking the car home I had a few questions and Ozzy remained responsive and helpful. He also promptly addressed another concern I had with the vehicle and offered to arrange for diagnostics and a loaner car without hesitation. Given that the car I bought was, A.) Not a Porsche, B). Not brand new, and, C). Not under a warranty, I had no expectations of any assistance whatsoever. Instead, I found a salesman who genuinely stood behind the sale and that gave me tremendous confidence that I had purchased from the right dealership. Porsche Austin proved that outstanding customer service isn’t just about selling cars—it’s about building relationships and taking care of people before, during, and after the sale. I didn’t just purchase a fantastic used BMW at an outstanding price, I drove home knowing I had found a new “family” in their dealership. One I can trust and will continue to seek out for future vehicle purchases. Thank you, Ozzy, Emma, the GM, and the entire Porsche Austin team for making this one of the best vehicle-buying experiences I’ve ever had. I wouldn’t hesitate to recommend you to anyone looking for a first-class dealership experience.

Amazing experience, wonderful people, amazing cars, respectful crew. Alexander Jones, very respectful, amazing guy, helpful to answer any questions you have. Shout out to him and everything he does. Thanks for the help on my new purchase. Always going back to him for any questions!!

My service manager Kyle is very attentive, helpful, and all around great guy to work with. Brought my 992.1 in for a service recall on the PCM and to fix road rash on a wheel. The PCM software update took several hours. I was given a brand new Cayenne with just 12 miles on the ODO as a loaner. Because of the time to update the software and the fact that it ran into the 4th of July weekend, I had the loaner for 4 days. When the car was completed, Kyle walked me through the services that were done. I absolutely love the customer service at Porsche Austin. Even my salesman Oscar stays in contact. He didn’t walk away after the sale.

I had a wonderful experience at Porche of Austin. Anthony and Emma helped me tremendously. I was a bit intimidated in buying my first electric car but Anthony helped me see the benefits of an electric vehicle. I am loving it. And Emma was great in working out a glitch in the financing. They are both an asset to your company.

My service visits always start with Kyle who has always been able to take care of my needs and get the right person to service my vehicle. I would definitely recommend Kyle and Porsche Austin to anyone interested in good service and a wonderful car.

I had a fabulous experience at Porsche Austin with Oscar and Eli. The car and the service has exceeded my expectations. I LOVE my new Cayenne!

I had a minor electrical problem that was under warranty. Porsche Austin brought the car in from 90 miles away and fit it in to their busy schedule so that I was out within 24 hours.

Beginning with Kyle Welter, the Service Department at Porsche Austin constantly exceeds my expectations. It starts with Kyle’s strong technical knowledge of Porsches and the efforts he always make to ensure that his client’s requirements are met. His “get-it-done” approach, coupled with Porsche Austin staff of highly skilled technicians is an example of what “right looks like.” For example, I always receive a personal video from the Technician who worked on my car that summarizes the work they did and a pro tip-NICE! And this level of service occurs whether I going for a oil change, a major service or a major repair. As a testament, I drive 70+ miles the have the service done and I know several others who do the same.

Very positive experience with my service team. Highly recommend working with Brett at Austin location!