Marshall's Auto Sales

THEY WERE VERY PLEASNT TO DEAL WITH . THE WHOLE TRANSACTION WENT VERY SMOOTH ,NO PRESSURE . THE WHOLE EXPERIANCE WAS JUST GREAT. WOULD HIGHLY RECOMMEND THEM . THANK YOU MARK FOR SUCH A GREAT DEAL !!!!!

There is no better way to tell you how honest these guys are then my story. Just to be clear I DID NOT buy a car from them, but I did SELL THEM MY CAR. So I made a deal at a local GMC dealer for a brand new Sierra and wanted to trade in my 12 year old Chevy Avalanche that I bought new as well. I didn't think I was getting a fair offer on my Avalanche from the GMC dealer, and told them I would think about selling it myself. I live in Billerica and saw a sign out front of Marshall's that "We Buy Cars" and stopped in to see what they would offer for my old truck before I took delivery of the new one. I spoke to Anthony and he came out and evaluated my truck. I was upfront and honest and told him I got an offer elsewhere, looking to trade it and couldn't promise him a sale even if he made an offer. He still happily evaluated the avalanche. He said he has bought many vehicles in the same situation, and is usually very successful. I wish they sold brand new trucks or I would have canceled the deal at the GMC dealer and bought from him, he was so transparent with his appraisal. This is now where I made a mistake, and he showed his true colors. I was talking about my dissatisfaction at the GMC dealer on the trade number and accidentally told him what they offered. Now one would normally think he would offer a few hundred more to get the truck, but he didn't. He confirmed what I thought my truck was worth and offered me $3000 more then the GMC dealer, AFTER he found out that they would pay less. I could not believe it. Needless to say I sold him my truck, and have been telling everyone I know how great Marshall's Car Sales is!!

The staff at Marshalls auto, especially Mark, were so easy to deal with. I bought a 2003 Cadillac Escalade and they went above and beyond to help me with financing and anything I needed to feel comfortable with my purchase. I would absolutely recommend stopping by if your in the market for a luxury car. The best used car buying experience I have ever had.

Jusf bought my 4th car from Marshalls...a spectacular Lincoln Town Car. Their reputation is legendary. In addition to their prowess as auto connoisseurs..they are pillars of their community.

We purchased a 2011 Chrysler 200 Convertible from Marshall's Auto Sales for my mother this past Spring. She wasn't necessarily in the market for a car but we knew she would LOVE to have a convertible similar to one she previously owned years ago! A blue Mercedes caught my eye so I stopped by to inquire with Anthony about the car! The Mercedes was BEAUTIFUL and in amazing condition - he could have easily sold me on it! Instead, he asked about my mother (would she be driving the car year round? how complicated of an interior would be be comfortable with? etc., etc.) With all that info, Anthony suggested we check out the Chrysler 200 he had in stock - as soon as I sat inside, I knew it was the car for her...it was even red, just like her old one! The controls were simple but it included all the bells and whistles she would love! She would also be able to comfortably drive it year round - something that would be so important with her very busy schedule! We brought the car to show my mother and she fell in love - as we knew she would! The level of care that went into helping us choose a car was amazing. In fact, the other Sales Rep, Mark, owns a 200 Convertible and also provided us with a ton of information on the car - it was truly a team effort. Once the decision to make the purchase was made, the process was flawless - quick, easy, no hassle! When we brought her to pick up the car, Anthony and Marc showed her how everything worked...and believe me, she had questions!!! My mother is thrilled with her new convertible and I would recommend anyone visit Marshall's Auto Sales for an honest, friendly car buying experience where Value is truly valued!

Bought a 2007 Dodge Ram 1500 pickup recently and so far everything is good; actually, things are better than I expected. Most of us have experienced buying a car, especially a used one, being similar to visit to a proctologist. But in this case, the process was relatively painless. The salesman, Mark, was polite, friendly and had a good sense of humor, not necessarily a set of traits usually found in a car salesman, let alone a used car salesman. However, as skeptical as I usually am, I found Mark's demeanor and confidence refreshing and quite nice, actually. The truck I purchased was "detailed", polished, and appeared to be mechanically sound and solid, providing a good overview of what I was hoping for; and they provided a free CarFax. Not the single most important reason for my heightened confidence levels for Marshalls Auto Sales, but it certainly was helpful. As well, they got it registered at DMV, which, as we all know, can be a full day of standing in line and dealing with the some of the "most friendly" people on the face of the earth. So far, the truck is running well, and I have no issues with Marshalls or the truck; actually I'm quite happy (so far), hopefully things will stay that way was for a long time. Oh yeah, probably one of the biggest reasons I bought from Marshalls, besides Mark, was their 180-day/7500 mile warranty. This "perk" is quite unusual for a used car dealer given the potential for any number of problems from a used car, and I was impressed. I just hope I'll never need it. Bottom line? I was and am quite pleased, not just with the process and the vehicle (so far) but with the customer service as well. If you're looking for what appears to be good used cars, then I would recommend them; you can do a whole lot worse.

I bought a vehicle from them that was totalled just a few months after I bought it, I was so happy with them the first time that I went back to them for my current car. I have had nothing but great experiences with Marshalls! My only issue has been that I've had to bring my car back twice for the same issue. But in the end it got fixed. And otherwise, they have been perfect! They just may have a customer for life!

My very 1st car was a hand me down from my dad that he bought from Marshalls about 20 years ago. My current car (Buick Enclave), I just bought from Marshalls in March. In between my 1st and current car I have had 5 other cars from various dealers in MA and NH. Marshalls honestly is the best! I had been looking for a three row SUV for awhile and happened to drive by Marshalls and saw the Enclave. I walked in about 30 mins before they closed on a Friday and was greeted by Mark. Right from the beginning of our conversation I felt at ease. I had my two small kids with me, Mark was wonderful with them also. I took the car for a test drive and knew almost instantly that I wanted it. While I was out on the test drive, my car was checked over for a trade value. Since it was Friday and both my husband and I were working the weekend I told Mark we'd be by Monday to take a second look. I was never pressured into deciding right then and I loved feeling like I didn't need to make a decision before I left. We came back Monday, my husband loved the car also and we were offered a very fair price for my trade. We sat with Mark and the deal was made, also financing the new car was so easy, we got a great rate and were very pleased. It was as simple as could be! We drove the car away just a day or 2 later, the car was detailed and had a full tank of gas. Fast forward about a month and a half and it was a HOT day. I realized the air conditioner wasn't working. I called and spoke with Anthony and he took care of it right away. He set me up with Doug Smith Auto Repair in Billerica. He looked at it same day and fixed what he hoped was the issue. Some time past and we realized the AC again wasn't working, so I called Anthony who again was wonderful, set us up with Doug. The AC issue was worse than originally thought, needed all new AC lines due to a leak. Doug took care of it quickly and Anthony professionally stood by the car that was sold to us. We appreciate how much Anthony cared about the issue and how he treated us so nicely. He could have easily said "oh well" like many other dealers would have. We are so happy with the customer service and our car that we are having body work done to my husbands car at Marshalls Body Shop this coming week. And when it is time to purchase a "new to us" car for my husband, we will be going right back to Marshalls! Thanks again guys!

I can't say enough about Anthony and Mark. I called after I saw a car online that I liked, but after getting the door slammed in my face everywhere else I was expecting the same. The car I called about was still on the lot, and embarrassingly I told Anthony my financial history, current divorce situation, and history going to other places. He actually listened to me and assured me he would do the best he could to help me in my situation. So 4 days later I went and saw the car in person and met Mark (Anthony was out). Even though I had to repeat my story, Mark was just as willing to help. I drove the car on a test drive and was pleased. The only issue I had was the tire light was on, Mark said they would gladly take care of it. Then we dug into my struggle. I was in a tough spot, and had no other options. Mark spent over an hour with me explaining the financing they offer, the service they provide, and what MY best options were, not what HE wanted me to do. I wasn't expecting that. I had to put a little more down on the car then I really wanted to, but Mark showed me the difference if I did vs. if I didn't. I felt really good, relived and finally felt like someone actually cared about me and my ability to help myself rather then just selling a used car. I left a deposit and Mark started to get my financing approved. Just as I was leaving Anthony came in, I introduced myself and he remembered exactly who I was, when I called, and what car I wanted. I was really impressed by this. I was on edge all night, hoping that this wasn't just a dream. Mark called on Wednesday morning and told me I was all set. Everything we talked about for financing he was able to get me. The program even included a 2 year warranty. I was on cloud 9. I can't explain the feeling I had knowing I was going to be able to do this to better my situation. Some paperwork was exchanged, and a few days later I was picking up my new (to me) car and everything was done. I didn't even have to go to the RMV. Mark got me plates and the car was full of gas! I hope that others that are in my type of situation go to Marshalls to deal with Mark and Anthony. My kids love my new car, and I love that I can feel comfortable talking them around I'm a safe car. When I get close to paying this car off I am going to go back and hand them the keys and pick out a new one, with no stress. Thank you guys, you really are the best. I will tell everyone I know about you! ( I want my referral fee!! LOL)

Bought a 2005 Buick La Crosse back in May 15. Great experience. 1 month after buying 2 issues came up w/ the car. A C wasn't working , leaky antenna. Brought it in and Mark said he would take care of it. 2 days later it was done. Fast service and they stand by their cars. I will buy again from Marshall's.