ALM Roswell

This is the kind of service you want from any establishment. The staff was very helpful and kind, answering all my questions clearly

Do not go to this dealership! They will try to charge you $995 document fee plus $285 fee for electronic title telling you they are standard Georgia DMV charges! That is a bold face lie! Pull up the dmv web site to see the required fees and these are not in there! Jason is the horrible manager who called me disrespectful when I called him out on his lies! Guys just charge more for the car rather than lie! That is how they get you in there. You think you are getting a good deal when you really are not!

On Feb. 22, 2025, I bought a car from this dealership. The price agreed upon was contingent upon them paying for my registration and licensing. They did not follow up and do so, and I ended up paying over $1000 more for the car. They also did not give me credit for $1000 I paid down. Doing either of these would have reached the agreed upon price, but they ignored my requests. I contacted my credit card company about the down payment, and they reported back to me that the dealership would not respond. Before you sign the Buyer's Order, read it carefully, and do not let them take it back to supposedly make a slight change.

Recently I've been looking for a used car dealer and have been really impressed by the encounter, the response was unimaginably fast up to the time when there were all the subtle elements I needed, the staff were not mindful, but very respectful and took the time to answer my questions completely in the neighborhood tone

They were very courteous and helpful! They also gave me a great deal! I highly recommend!

Good service, excellent information, polite salespeople, and sales team, they contacted me quickly showing me a variety of interesting options to consider

DO NOT BUY FROM ALM FORD OF MARIETTA – POSSIBLE LEGAL VIOLATIONS I purchased a 2022 Jeep Grand Cherokee from ALM Ford of Marietta over four months ago, and they have completely failed to provide my title, registration, or permanent tag. My temporary tag expired in December, leaving me with a car that I cannot legally drive—all because this dealership has refused to fulfill its most basic legal obligation. This is not just poor customer service. This is potentially illegal. Under Georgia law (O.C.G.A. § 40-3-32), a dealer must file the vehicle title within 30 days of sale. ALM Ford of Marietta has completely failed to do this, violating my rights as a consumer and state law. Their failure to deliver on services I have already paid for—including title, tax, and registration fees—could also violate the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390). To make matters worse, no one at this dealership has even attempted to contact me to fix this issue. No updates, no apologies, no accountability—just complete silence. I have called repeatedly, only to be met with endless delays, excuses, or voicemail boxes that are full. I have already drafted formal complaints with the Georgia Department of Revenue Motor Vehicle Division (DOR), the Better Business Bureau (BBB), and the Georgia Attorney General’s Consumer Protection Division. If ALM Ford of Marietta does not resolve this immediately, I will file those complaints and escalate further—including legal action if necessary. Think twice before buying from this dealership. If they can’t even handle a basic legal requirement like filing a title, imagine the nightmare you’ll face if you have a serious issue with your car. Save yourself the time, stress, and legal trouble—buy from a dealership that actually follows the law.

Many user car dealers are simply bad, them and their staff, at least in this one they threat you with respect and kindness

I visited this dealership and had the best customer service experience from a chick named Bri. We love the new car and will definitely be spreading your name and the dealership name as well throughout the ATL. area!! Thanks again Bri you definitely did your job!! Sincerely, JB&Family!!

Had an appointment to test drive a certain car, showed up on time, drove over 2 hours each way. At the appointment they started offering other cars for $10k more, and in fact they didn't have the stated car in stock. Bought the car the next day from another car dealer.